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The Sebastian - Vail - A Timbers Resort Logo The Sebastian - Vail - A Timbers Resort · Hospitality and Tourism

Director of Front Office

United States, Vail 90000.00 - 110000.00 USD / Year · Job Posted March 03, 2026
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Job Description

The Sebastian Vail is seeking a charismatic and experienced Director of Front Office to join our dynamic team. This pivotal role requires a dedicated leader with a keen eye for detail and a passion for delivering exceptional guest experiences. As the Director of Front Office, you will play a critical role in overseeing and managing the daily operations of the front office department, ensuring the highest standards of guest satisfaction are consistently met.

Job Responsibility

  • Lead, train, and mentor front office staff to ensure smooth and efficient operations
  • Develop and implement strategies to enhance guest experiences and improve service quality
  • Oversee all front office operations, including guest check-ins and check-outs, reservations, and concierge services
  • Manage guest feedback and resolve any issues promptly to ensure satisfaction
  • Collaborate with other departments to ensure seamless service and operations
  • Optimize front office efficiency by implementing effective processes and technology
  • Monitor and manage front office budgets and financial performance
  • Develop and maintain positive relationships with guests, team members, and external partners
  • Ensure compliance with all hotel policies, procedures, and standards
  • Stay updated on industry trends and incorporate best practices into the front office operations

Requirements

  • Bachelor's degree in hospitality management or a related field preferred
  • Proven experience in a leadership role within a front office or hospitality environment
  • Strong understanding of hotel operations, guest service, and hospitality best practices
  • Exceptional communication and interpersonal skills
  • Proficient in hotel property management systems and Microsoft Office Suite
  • Ability to work in a fast-paced, team-oriented environment
  • Strong organizational skills and attention to detail
  • Ability to handle sensitive and confidential information with discretion

What we offer

  • Free onsite shift parking
  • Discounted F&B, Spa Treatments & Retail up to 40% off
  • 401K with Match
  • PTO
  • Wellness Bonus if worked through full season until ski area closing
  • Full benefits such as Medical, Dental, Vision, LTD/STD, Life, Accident, Critical Illness, Hospital Insurance
  • Free onsite Chef prepared employee dining room with hot meals and salad bar
  • Housing Available
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