Director of Front Office

The Director of Front Office at Hotel Trinity will set the tone for the entire guest experience, leading with a personalized, human approach from arrival to departure. This role goes beyond managing operations—it's about creating meaningful connections, anticipating guest needs, and ensuring every interaction feels intentional and tailored. From the first welcome to the final farewell, the Director will drive a culture where guests feel recognized, valued, and genuinely cared for. By developing and coaching a high-performing team, the Director of Front Office will translate Trinity's vision of a "home away from home" into consistent, day-to-day execution. They will partner closely with Guest Experience and other departments to deliver seamless, thoughtful service, ensuring that no detail is overlooked. Their leadership will be critical in shaping a service culture that elevates both guest satisfaction and the overall identity of the hotel. Hotel Trinity: launching late 2026 as the only Marriott Autograph Collection Hotel in downtown Austin, this 258-room luxury boutique hotel is Austin's finest private hideaway. Featuring a guest-only rooftop pool, world-class hospitality amenities with residential appointments and the city's most sought-after high-end seafood restaurant and oyster bar, it's the perfect place to work, play and stay out of the fray.