CrawlJobs Logo

Director of Front Office

thesebastianvail.com Logo

The Sebastian - Vail - A Timbers Resort

Location Icon

Location:
United States , Vail

Category Icon
Category:
Hospitality and Tourism

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

90000.00 - 110000.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

The Director of Front Office will oversee the daily operations of the front office department, ensuring smooth check-in and check-out processes, managing guest inquiries and complaints, and leading a team of front office staff. The ideal candidate will possess strong leadership skills, exceptional customer service abilities, and a passion for the hospitality industry.

Job Responsibility:

  • Supervise and manage the front office staff, including receptionists, concierges, and bellhops
  • Ensure all guests receive a warm welcome and exceptional service throughout their stay
  • Oversee the check-in and check-out procedures, ensuring efficiency and accuracy in room assignments and billing
  • Handle guest inquiries, complaints, and special requests promptly and professionally, striving to exceed guest expectations
  • Monitor front desk operations, including cash handling, reservation management, and room availability
  • Liaise with housekeeping, maintenance, and other departments to ensure seamless communication and coordination
  • Maintain an up-to-date knowledge of hotel services, local attractions, and events to provide guests with accurate information and recommendations
  • Develop and implement standard operating procedures (SOPs) to improve efficiency and service quality
  • Conduct regular training and development sessions for front office staff to enhance their skills and knowledge
  • Prepare and analyze reports related to room occupancy, revenue, and guest feedback to identify trends and areas for improvement
  • Assist with budgeting, forecasting, and financial management for the front office department
  • Ensure compliance with hotel policies, standards, and safety regulations

Requirements:

  • Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred
  • Minimum 5 years of experience in hotel operations, with at least 2 years in a supervisory or managerial role at a front desk or front office department
  • Strong leadership and team management skills with the ability to motivate and develop staff
  • Excellent interpersonal and communication skills, with a customer-focused attitude
  • Proven problem-solving and conflict-resolution abilities
  • Proficient in hotel management software (PMS) and Microsoft Office Suite
  • Knowledge of budgeting and financial management principles
  • Flexibility to work various shifts, including evenings, weekends, and holidays as needed
What we offer:
  • Free onsite shift parking
  • Discounted bus pass for Eagle County & Lake County routes
  • Discounted F&B, Spa Treatments & Retail up to 40% off
  • 401K with Match
  • PTO up to 4 weeks a year
  • Wellness Bonus
  • Full benefits such as Medical, Dental, Vision, LTD/STD, Life, Accident, Critical Illness, Hospital Insurance
  • Merchant Ski Pass Program
  • Free onsite Chef prepared employee dining room with hot meals and salad bar
  • Housing available
  • Bonus potential

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
The Sebastian - Vail - A Timbers Resort - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Director of Front Office

Assistant Director of Front Office

Assists the Front Office Manager in administering front office functions and sup...
Location
Location
United States , New York
Salary
Salary:
84000.00 - 106000.00 USD / Year
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 2 years experience in guest services, front desk, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • no work experience required
Job Responsibility
Job Responsibility
  • Assist Front Office Manager in administering front office functions
  • Supervise staff
  • Ensure guest and employee satisfaction
  • Maximize financial performance of the department
  • Manage day-to-day operations
  • Handle complaints and resolve conflicts
  • Improve service performance
  • Collaborate on departmental service improvements
  • Provide exceptional customer service
  • Implement customer recognition programs
What we offer
What we offer
  • Bonus program
  • Comprehensive health care benefits
  • 401(k) plan with up to 5% company match
  • Employee stock purchase plan at 15% discount
  • Accrued paid time off
  • Life insurance
  • Group disability insurance
  • Travel discounts
  • Adoption assistance
  • Paid parental leave
  • Fulltime
Read More
Arrow Right

Assistant Director of Front Office

Assists the Front Office Manager in administering front office functions and sup...
Location
Location
United States , Washington D.C.
Salary
Salary:
67000.00 - 84000.00 USD / Year
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 2 years experience in guest services, front desk, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • no work experience required
Job Responsibility
Job Responsibility
  • Assists the Front Office Manager in administering front office functions
  • supervises staff on a daily basis
  • ensures guest and employee satisfaction
  • maximizes financial performance of the department
  • manages day-to-day operations
  • handles complaints and resolves conflicts
  • collaborates on improving departmental service
  • ensures compliance with policies and procedures
What we offer
What we offer
  • Bonus program
  • comprehensive health care benefits
  • 401(k) plan with up to 5% company match
  • employee stock purchase plan at 15% discount
  • accrued paid time off
  • life insurance
  • group disability insurance
  • travel discounts
  • adoption assistance
  • paid parental leave
  • Fulltime
Read More
Arrow Right

Assistant Director of Front Office

Assists the Front Office Manager in administering front office functions and sup...
Location
Location
United States , Boston
Salary
Salary:
67000.00 - 84000.00 USD / Year
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 2 years experience in guest services, front desk, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • no work experience required
Job Responsibility
Job Responsibility
  • Assists the Front Office Manager in administering front office functions
  • supervises staff
  • ensures guest and employee satisfaction
  • maximizes financial performance of the department
  • manages day-to-day operations
  • handles complaints and disputes
  • improves service performance
  • ensures compliance with policies and procedures
What we offer
What we offer
  • Bonus program
  • comprehensive health care benefits
  • 401(k) plan with up to 5% company match
  • employee stock purchase plan at 15% discount
  • accrued paid time off
  • life insurance
  • group disability insurance
  • travel discounts
  • adoption assistance
  • paid parental leave
  • Fulltime
Read More
Arrow Right

Office Support Coordinator

We are seeking a proactive and highly organised Office Support Coordinator to ma...
Location
Location
United Kingdom , Haywards Heath
Salary
Salary:
25000.00 - 27000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in a front-of-house or administrative role
  • Excellent organisational and communication skills
  • Proficient in Microsoft Office and comfortable using digital systems
  • Ability to manage sensitive information with discretion
  • A team player with a proactive and flexible approach to work
Job Responsibility
Job Responsibility
  • Oversees the reception area, ensuring a warm and professional welcome for all visitors
  • Manages incoming calls via the switchboard, handling enquiries efficiently and recording accurate messages
  • Monitors and responds to general enquiries received through the website and shared email inboxes
  • Organises and prioritises all incoming and outgoing mail and packages
  • Maintains the sample room, ensuring stock is clearly labelled and replenished as needed
  • Prepares and dispatches customer sample orders in a timely manner
  • Coordinates meeting schedules, appointments, and travel arrangements for staff
  • Takes accurate minutes during meetings, including those of a confidential nature
  • Supports the Organisation Systems and Administration Director with HR-related tasks, including updating personnel records, tracking absences, and issuing formal employee communications
  • Carries out routine administrative tasks such as data entry, filing, and maintaining organised records
  • Parttime
Read More
Arrow Right

Assistant Director-Front Office

Assists the Front Office Manager in administering front office functions and sup...
Location
Location
United States , Philadelphia
Salary
Salary:
75000.00 - 99000.00 USD / Year
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 2 years experience in the guest services, front desk, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • no work experience required
Job Responsibility
Job Responsibility
  • Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others
  • advocates sound financial/business decision making
  • demonstrates honesty/integrity
  • leads by example
  • Encourages and builds mutual trust, respect, and cooperation among team members
  • Supervises and manages employees
  • Managing all day-to-day operations
  • Understanding employee positions well enough to perform duties in employees' absence
  • Ensures employee recognition is taking place on all shifts
What we offer
What we offer
  • Relocation Assistance Available
  • Fulltime
Read More
Arrow Right

Assistant Director of Front Office

Assists the Front Office Manager in administering front office functions and sup...
Location
Location
United States , Boston
Salary
Salary:
75000.00 - 99000.00 USD / Year
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 2 years experience in the guest services, front desk, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • no work experience required
Job Responsibility
Job Responsibility
  • Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
  • Directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process
  • Ensures guest and employee satisfaction and maximizes the financial performance of the department
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others
  • Supervises and manages employees
  • Manages day-to-day operations
  • Ensures employee recognition is taking place on all shifts
  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
  • Develops specific goals and plans to prioritize, organize, and accomplish your work
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
What we offer
What we offer
  • Relocation Assistance Available
  • Fulltime
Read More
Arrow Right
New

Assistant Director of Front Office

Assists the Front Office Manager in administering front office functions and sup...
Location
Location
United States , Boston
Salary
Salary:
65000.00 - 86000.00 USD / Year
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 2 years experience in the guest services, front desk, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • no work experience required
Job Responsibility
Job Responsibility
  • Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
  • Directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process
  • Ensures guest and employee satisfaction and maximizes the financial performance of the department
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others
  • Supervises and manages employees
  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers
  • Handles complaints, settling disputes, and resolving grievances and conflicts
  • Strives to improve service performance
  • Communicates a clear and consistent message regarding the Front Office goals
  • Provides services that are above and beyond for customer satisfaction and retention
What we offer
What we offer
  • Complimentary Parking Provided
  • Fulltime
Read More
Arrow Right
New

Assistant Director of Front Office

Responsible for all front office functions and staff. Areas of responsibility in...
Location
Location
Canada , Montreal
Salary
Salary:
73000.00 - 97000.00 CAD / Year
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 4 years experience in the guest services, front desk, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
  • 2 years experience in the guest services, front desk, or related professional area
Job Responsibility
Job Responsibility
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others
  • advocates sound financial/business decision making
  • demonstrates honesty/integrity
  • leads by example
  • Encourages and builds mutual trust, respect, and cooperation among team members
  • Serves as a role model to demonstrate appropriate behaviors
  • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence
  • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team
  • Ensures recognition of employees is taking place across areas of responsibility
  • Communicates performance expectations in accordance with job descriptions for each position and monitors progress
What we offer
What we offer
  • Programme De Bonification Annuelle
  • Options De Travail Flexibles
  • Régime De Retraite Et Avantages Sociaux Compétitifs
  • Avantages Voyages Exclusifs Marriott
  • Fulltime
Read More
Arrow Right
Remote jobs Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog Salaries About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy