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Director of Front Office

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The Sebastian - Vail - A Timbers Resort

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Location:
United States , Vail

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

90000.00 - 110000.00 USD / Year
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Job Description:

The Director of Front Office will oversee the daily operations of the front office department, ensuring smooth check-in and check-out processes, managing guest inquiries and complaints, and leading a team of front office staff. The ideal candidate will possess strong leadership skills, exceptional customer service abilities, and a passion for the hospitality industry.

Job Responsibility:

  • Supervise and manage the front office staff, including receptionists, concierges, and bellhops
  • Ensure all guests receive a warm welcome and exceptional service throughout their stay
  • Oversee the check-in and check-out procedures, ensuring efficiency and accuracy in room assignments and billing
  • Handle guest inquiries, complaints, and special requests promptly and professionally, striving to exceed guest expectations
  • Monitor front desk operations, including cash handling, reservation management, and room availability
  • Liaise with housekeeping, maintenance, and other departments to ensure seamless communication and coordination
  • Maintain an up-to-date knowledge of hotel services, local attractions, and events to provide guests with accurate information and recommendations
  • Develop and implement standard operating procedures (SOPs) to improve efficiency and service quality
  • Conduct regular training and development sessions for front office staff to enhance their skills and knowledge
  • Prepare and analyze reports related to room occupancy, revenue, and guest feedback to identify trends and areas for improvement
  • Assist with budgeting, forecasting, and financial management for the front office department
  • Ensure compliance with hotel policies, standards, and safety regulations

Requirements:

  • Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred
  • Minimum 5 years of experience in hotel operations, with at least 2 years in a supervisory or managerial role at a front desk or front office department
  • Strong leadership and team management skills with the ability to motivate and develop staff
  • Excellent interpersonal and communication skills, with a customer-focused attitude
  • Proven problem-solving and conflict-resolution abilities
  • Proficient in hotel management software (PMS) and Microsoft Office Suite
  • Knowledge of budgeting and financial management principles
  • Flexibility to work various shifts, including evenings, weekends, and holidays as needed
What we offer:
  • Free onsite shift parking
  • Discounted bus pass for Eagle County & Lake County routes
  • Discounted F&B, Spa Treatments & Retail up to 40% off
  • 401K with Match
  • PTO up to 4 weeks a year
  • Wellness Bonus
  • Full benefits such as Medical, Dental, Vision, LTD/STD, Life, Accident, Critical Illness, Hospital Insurance
  • Merchant Ski Pass Program
  • Free onsite Chef prepared employee dining room with hot meals and salad bar
  • Housing available
  • Bonus potential

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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