Director of Front Office Job at Marriott Bonvoy (Philadelphia)

Assistant Director of Front Office

Assists the Front Office Manager in administering front office functions and sup...

Location

United States , New York

Salary:

84000.00 - 106000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Assist Front Office Manager in administering front office functions
Supervise staff
Ensure guest and employee satisfaction
Maximize financial performance of the department
Manage day-to-day operations
Handle complaints and resolve conflicts
Improve service performance
Collaborate on departmental service improvements
Provide exceptional customer service
Implement customer recognition programs

What we offer

Bonus program
Comprehensive health care benefits
401(k) plan with up to 5% company match
Employee stock purchase plan at 15% discount
Accrued paid time off
Life insurance
Group disability insurance
Travel discounts
Adoption assistance
Paid parental leave

Fulltime

Assistant Director of Front Office

Assists the Front Office Manager in administering front office functions and sup...

Location

United States , Washington D.C.

Salary:

67000.00 - 84000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Assists the Front Office Manager in administering front office functions
supervises staff on a daily basis
ensures guest and employee satisfaction
maximizes financial performance of the department
manages day-to-day operations
handles complaints and resolves conflicts
collaborates on improving departmental service
ensures compliance with policies and procedures

What we offer

Bonus program
comprehensive health care benefits
401(k) plan with up to 5% company match
employee stock purchase plan at 15% discount
accrued paid time off
life insurance
group disability insurance
travel discounts
adoption assistance
paid parental leave

Fulltime

Assistant Director of Front Office

Assists the Front Office Manager in administering front office functions and sup...

Location

United States , Boston

Salary:

67000.00 - 84000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Assists the Front Office Manager in administering front office functions
supervises staff
ensures guest and employee satisfaction
maximizes financial performance of the department
manages day-to-day operations
handles complaints and disputes
improves service performance
ensures compliance with policies and procedures

What we offer

Bonus program
comprehensive health care benefits
401(k) plan with up to 5% company match
employee stock purchase plan at 15% discount
accrued paid time off
life insurance
group disability insurance
travel discounts
adoption assistance
paid parental leave

Fulltime

Office Support Coordinator

We are seeking a proactive and highly organised Office Support Coordinator to ma...

Location

United Kingdom , Haywards Heath

Salary:

25000.00 - 27000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in a front-of-house or administrative role
Excellent organisational and communication skills
Proficient in Microsoft Office and comfortable using digital systems
Ability to manage sensitive information with discretion
A team player with a proactive and flexible approach to work

Job Responsibility

Oversees the reception area, ensuring a warm and professional welcome for all visitors
Manages incoming calls via the switchboard, handling enquiries efficiently and recording accurate messages
Monitors and responds to general enquiries received through the website and shared email inboxes
Organises and prioritises all incoming and outgoing mail and packages
Maintains the sample room, ensuring stock is clearly labelled and replenished as needed
Prepares and dispatches customer sample orders in a timely manner
Coordinates meeting schedules, appointments, and travel arrangements for staff
Takes accurate minutes during meetings, including those of a confidential nature
Supports the Organisation Systems and Administration Director with HR-related tasks, including updating personnel records, tracking absences, and issuing formal employee communications
Carries out routine administrative tasks such as data entry, filing, and maintaining organised records

Parttime

Assistant Director-Front Office

Assists the Front Office Manager in administering front office functions and sup...

Location

United States , Philadelphia

Salary:

75000.00 - 99000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
Utilizes interpersonal and communication skills to lead, influence, and encourage others
advocates sound financial/business decision making
demonstrates honesty/integrity
leads by example
Encourages and builds mutual trust, respect, and cooperation among team members
Supervises and manages employees
Managing all day-to-day operations
Understanding employee positions well enough to perform duties in employees' absence
Ensures employee recognition is taking place on all shifts

What we offer

Relocation Assistance Available

Fulltime

Assistant Director of Front Office

Assists the Front Office Manager in administering front office functions and sup...

Location

United States , Boston

Salary:

75000.00 - 99000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
Directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process
Ensures guest and employee satisfaction and maximizes the financial performance of the department
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Supervises and manages employees
Manages day-to-day operations
Ensures employee recognition is taking place on all shifts
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
Develops specific goals and plans to prioritize, organize, and accomplish your work
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others

What we offer

Relocation Assistance Available

Fulltime

New

Assistant Front Office Manager

The Assistant Front Office Manager is responsible for supporting the management ...

Location

United Kingdom , Newcastle Upon Tyne

Salary:

Not provided

Bespoke Hotels

Expiration Date

April 14, 2026

Requirements

To oversee the day to day operations of the front desk, ensuring all standards and procedures set by the FOM are executed
To organise and structure their shifts, ensuring all tasks are completed and guest experience is at the forefront of the desk activity
To ensure that the front desk team adhere to Gotham Newcastle brand standards as described in the relevant Brand and Hotel SOP manual and set by the management team
To promote positive working relationships across departments such as reservations, food and beverage, housekeeping & maintenance
To promote and sustain teamwork within the front office team
To promote communications as directed by the FOM
To deliver daily handovers to front office associates that clearly communicates Review Pro statistics and targets, and communicate goals set by the FOM
To be a first point of contact for guest complaints and resolve them to a high standard
To ensure that all SOP manuals are kept up to date and are used as the training tool within departments.
To be involved with the identification of training needs within the department and planning of training priorities

Job Responsibility

Supporting the management team with all aspects of managing the day-to-day Rooms and Guest Experience operations to the agreed standards, ensuring complete guest satisfaction
Responsible for continued support on promoting the Gotham Newcastle Service Culture Values in front office, ensuring all front office teams are trained on key touchpoints in the guest journey, consistently live, and breathe our values
Take ownership of inducting and training new associates to the company standard, along with the productivity and always driving results in exceptional customer service
Ensure compliance with relevant policies and procedures, and be available to assist for 121s and the development of the reception team
Motivate the team for their day-to-day tasks, ensuring they have all the relevant knowledge and tools to promise outstanding customer service.

What we offer

Competitive Salary

Fulltime

New

Assistant Director of Front Office

Responsible for all front office functions and staff. Areas of responsibility in...

Location

Canada , Montreal

Salary:

73000.00 - 97000.00 CAD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
4 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
2 years experience in the guest services, front desk, or related professional area

Job Responsibility

Utilizes interpersonal and communication skills to lead, influence, and encourage others
advocates sound financial/business decision making
demonstrates honesty/integrity
leads by example
Encourages and builds mutual trust, respect, and cooperation among team members
Serves as a role model to demonstrate appropriate behaviors
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team
Ensures recognition of employees is taking place across areas of responsibility
Communicates performance expectations in accordance with job descriptions for each position and monitors progress

Fulltime

Director of Front Office

Marriott Bonvoy

Location:
United States , Philadelphia

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 19, 2026

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