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Director of Front Office

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
United States , Philadelphia

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

85000.00 - 112000.00 USD / Year
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Job Description:

Responsible for all front office functions and staff as well as security staff functions. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk, Retail/Gift Shop, Concierge, Valets, and Security, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Works to establish a safe and secure environment for all guests and associates. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

Job Responsibility:

  • Responsible for all front office functions and staff as well as security staff functions
  • Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk, Retail/Gift Shop, Concierge, Valets, and Security, as applicable
  • Directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures
  • Works to establish a safe and secure environment for all guests and associates
  • Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department
  • Leading Front Desk, Guest Services, and Security Teams
  • Managing Guest Services and Front Desk Teams
  • Managing Security Team
  • Managing Projects and Policies
  • Providing Exceptional Customer Service
  • Managing and Conducting Human Resource Activities

Requirements:

  • High school diploma or GED
  • 6 years experience in the guest services, front desk, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
  • 4 years experience in the guest services, front desk, or related professional area
What we offer:

Relocation Assistance Available

Additional Information:

Job Posted:
March 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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