Director of Front Office Job at Marriott Bonvoy (New York)

Director of Front Office

The Director of Front Office at Hotel Trinity will set the tone for the entire g...

Location

United States , Austin

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Previous front office leadership experience, preferably in a full-service hotel environment
Strong communication and problem-solving skills with a focus on guest and associate satisfaction
Ability to develop and motivate teams while managing multiple operational priorities
Experience with hotel systems (PMS, POS) and strong understanding of front office procedures
Proven ability to drive performance results and uphold hospitality standards

Job Responsibility

Oversee Front Desk, PBX, Bell, and Concierge operations to ensure seamless guest service delivery
Develop and implement department strategies that improve financial performance and guest satisfaction
Lead and mentor front office leadership team, including coaching, performance evaluations, and associate development
Ensure adherence to White Lodging policies and procedures, guest service standards, and brand requirements
Collaborate with other departments to drive alignment and communication for an optimal guest experience
Monitor and analyze guest service scores and implement corrective actions to continuously improve results

What we offer

Day 1 Medical, Dental and Vision insurance
Paid Parental Leave
Vacation/Paid Time Off (PTO) with rollover
401(k) with company match
Complimentary wellness tools
Unlimited referral bonuses
Leadership development opportunities
Tuition reimbursement
Discounts on hotel rooms, dining, and other travel/entertainment experiences
Multiple hotels in each market = more opportunities

Fulltime

Director of Front Office

Responsible for all front office functions and staff as well as security staff f...

Location

United States , Philadelphia

Salary:

85000.00 - 112000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
6 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
4 years experience in the guest services, front desk, or related professional area

Job Responsibility

Responsible for all front office functions and staff as well as security staff functions
Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk, Retail/Gift Shop, Concierge, Valets, and Security, as applicable
Directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures
Works to establish a safe and secure environment for all guests and associates
Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department
Leading Front Desk, Guest Services, and Security Teams
Managing Guest Services and Front Desk Teams
Managing Security Team
Managing Projects and Policies
Providing Exceptional Customer Service

What we offer

Relocation Assistance Available

Fulltime

Director of Front Office

The Sebastian Vail is seeking a charismatic and experienced Director of Front Of...

Location

United States , Vail

Salary:

90000.00 - 110000.00 USD / Year

The Sebastian - Vail - A Timbers Resort

Expiration Date

Until further notice

Requirements

Bachelor's degree in hospitality management or a related field preferred
Proven experience in a leadership role within a front office or hospitality environment
Strong understanding of hotel operations, guest service, and hospitality best practices
Exceptional communication and interpersonal skills
Proficient in hotel property management systems and Microsoft Office Suite
Ability to work in a fast-paced, team-oriented environment
Strong organizational skills and attention to detail
Ability to handle sensitive and confidential information with discretion

Job Responsibility

Lead, train, and mentor front office staff to ensure smooth and efficient operations
Develop and implement strategies to enhance guest experiences and improve service quality
Oversee all front office operations, including guest check-ins and check-outs, reservations, and concierge services
Manage guest feedback and resolve any issues promptly to ensure satisfaction
Collaborate with other departments to ensure seamless service and operations
Optimize front office efficiency by implementing effective processes and technology
Monitor and manage front office budgets and financial performance
Develop and maintain positive relationships with guests, team members, and external partners
Ensure compliance with all hotel policies, procedures, and standards
Stay updated on industry trends and incorporate best practices into the front office operations

What we offer

Free onsite shift parking
Discounted F&B, Spa Treatments & Retail up to 40% off
401K with Match
PTO
Wellness Bonus if worked through full season until ski area closing
Full benefits such as Medical, Dental, Vision, LTD/STD, Life, Accident, Critical Illness, Hospital Insurance
Free onsite Chef prepared employee dining room with hot meals and salad bar
Housing Available

Fulltime

Director of Front Office

The Director of Front Office is a key leadership position responsible for managi...

Location

United States , Captiva

Salary:

Not provided

South Seas

Expiration Date

Until further notice

Requirements

High School diploma or GED required
associate or bachelor’s degree in hospitality, Business Administration, or a related field strongly preferred
Minimum of 5 years in a hotel Front Office leadership role, preferably within a resort or luxury property
Minimum of 3 years’ experience managing a team, including hiring, coaching, scheduling, and performance reviews
Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Proficiency in SMS HOST, HotSOS, Safelok, Zingle, iHotelier, and related property management systems preferred
Strong written and verbal communication skills
fluency in English required
bilingual (Spanish or Creole) is a plus
Ability to communicate complex information clearly and effectively with guests, peers, and senior leadership

Job Responsibility

Lead, mentor, and develop a high-performing Front Office team
Responsible for recruiting, hiring, onboarding, training, performance management, and succession planning for all Front Office team members
Conduct regular team meetings, daily briefings, one-on-ones, and annual performance evaluations
Ensure all team members are trained in service standards, property protocols, emergency procedures, and resort systems
Oversee day-to-day operations of the Front Desk, Concierge, Bell Staff, and Guest Services functions
Ensure guest arrival, room assignment, check-in/check-out processes, and billing operations are executed accurately and efficiently
Monitor daily reports (e.g., arrivals, departures, VIPs, special requests) and coordinate with Housekeeping, Reservations, and Engineering to meet guest needs
Ensure accurate handling of financial transactions, deposits, adjustments, and cash reconciliation procedures
Maintain daily shift logs and ensure proper documentation for all operational activities
Serve as the primary point of contact for guest issues, complaints, and feedback, responding promptly and empathetically while ensuring successful resolution

What we offer

Base Pay + Annual Bonus
Low-cost Medical, Dental, Vision Plans
Paid Life Insurance
Short- and Long-Term Disability
Paid Time Off & Holidays
401(k) with 100% match up to 4 percent
Commuter and Company-paid Toll Programs
Complimentary Shift Meal
Relocation Assistance
Housing Assistance

Fulltime

Director of Front Office Operations

The Director of Front Office Operations at Soho Grand is a dynamic leader with a...

Location

United States , New York

Salary:

125000.00 - 135000.00 USD / Year

Soho Grand Hotel

Expiration Date

Until further notice

Requirements

5+ years of experience in a director or management position required
Superior written and verbal communication skills
Previous luxury NYC experience preferred
Dynamic leader who is well spoken and a diplomatic problem solver
Experience with all elements of service and training as well as the administrative responsibilities of budgeting, staffing, hiring, and controlling department expenses are imperative
Knowledge of Opera, Dayforce, Excel preferred
Open availability, able to work late nights, overnights, weekends and holidays
Provide solid focus on the entire guest experience while managing and motivating the team
Display exceptional leadership skills with a personable disposition, and exhibit a strong presence
Train all team members to Soho Grand standards

Job Responsibility

Ensuring all team members maintain the integrity of the brand while providing outstanding guest service at all times
Spend time in the lobby coaching and motivating managers and team members while monitoring and participating in guest interaction
Create an environment that encourages empowerment within the team
Maintain a collaborative atmosphere with all departments
Constantly review all practices and ensure they are being executed per SOPs and accounting policies
Conduct monthly communication meetings with all front office teams as well as monthly one-on-one meeting with all team members and assistants
Hire, schedule and oversee training of all front office team members
Maximize team member productivity through flexible scheduling
Assist in all front of house functions as needed
Handle and accommodate all guest requests and concerns with professionalism

What we offer

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Fulltime

Assistant Director of Front Office

Responsible for all front office functions and staff. Areas of responsibility in...

Location

Canada , Montreal

Salary:

73000.00 - 97000.00 CAD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
4 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
2 years experience in the guest services, front desk, or related professional area

Job Responsibility

Utilizes interpersonal and communication skills to lead, influence, and encourage others
advocates sound financial/business decision making
demonstrates honesty/integrity
leads by example
Encourages and builds mutual trust, respect, and cooperation among team members
Serves as a role model to demonstrate appropriate behaviors
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team
Ensures recognition of employees is taking place across areas of responsibility
Communicates performance expectations in accordance with job descriptions for each position and monitors progress

Fulltime

Assistant Director of Front Office, Guest Experience & Loyalty

Reporting to the Director of Front Office, the Assistant Director of Front Offic...

Location

Canada , Victoria

Salary:

69600.00 USD / Year

Fairmont Grand Del Mar

Expiration Date

Until further notice

Requirements

Previous leadership experience in Front Office, Reservations, or Rooms Division, ideally in a luxury or high-volume environment
Proven ability to lead teams, develop talent, and drive performance
Strong understanding of hotel operations, including Front Office systems and reservation platforms
Ability to balance operational demands with strategic priorities
Highly organized, adaptable, and able to manage multiple priorities in a fast-paced environment
Strong analytical and problem-solving skills, with the ability to translate data into action
Excellent communication and interpersonal skills
Experience working cross-functionally with Revenue Management and Sales teams is an asset

Job Responsibility

Lead Guest Services and Concierge teams as the head of the department, driving KIP aligned with hotel goals
Support the Director of Front Office in the strategic planning, organization, and execution of Front office operations
acting as proxy to the Director in their absence
Lead the team to deliver consistent, anticipatory and elevated service aligned with brand and luxury standards
Personalize experiences for all guests, with particular focus on VIP’s, repeat guests, and ALL Accor Members
Act as a key operational leader within the Front Office division, cultivating a high-performing culture of accountability, engagement, and a commitment of excellence
Monitor performance of team members and provide coaching, development and progressive corrective action where required
Create a culture of guest recognition, ensuring proactive engagement
Monitor operational performance, guest feedback, identify trends while implementing action plans to improve performance and satisfaction
Oversee daily operations of Bell, Valet, Concierge, and Guest Services with precision and consistency

What we offer

Employee benefit card offering discounted rates at Accor properties worldwide
Exclusive Employee and Friends & Family Discounts at Fairmont Hotel Vancouver
Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
Opportunity to develop your talent and grow within your property and across the world
Complimentary meal during your shift through our Colleague Dining Program
Complimentary uniform laundering
Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through GreenShield
Access to our company-matched Defined Contribution Pension Plan (DCPP)
Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
Competitive Salary starting at $69,600

Fulltime

Assistant Director of Front Office

Assists the Front Office Manager in administering front office functions and sup...

Location

United States

Salary:

86000.00 - 114000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers
Handles complaints, settling disputes, and resolving grievances and conflicts
Implements the customer recognition/service program
Ensures compliance with all Front Office policies, standards and procedures
Functions in place of the Front Office Manager in his/her absence

Fulltime

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