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Director Of Foodservice

United States of America, Charlotte · Job Posted June 15, 2026
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Job Description

The Director of Foodservice is responsible for driving sales, margin, and guest satisfaction across assigned foodservice categories through a customer-led, data-driven strategy. This role owns category strategy, assortment, pricing, promotions, supplier partnerships, and in-store execution in close partnership with U.S. Business Units and cross-functional teams. The Director manages category P&L performance, ensures food safety and quality standards, and accelerates innovation and continuous improvement by building scalable tools, processes, and reporting that enable consistent execution across U.S. markets. As a people and process leader with direct reports, the Director develops talent, sets clear expectations, and drives efficient, standardized ways of working that create value for the company. Also, any additional duties as assigned.

Job Responsibility

  • Drive sales, margin, and guest satisfaction across assigned foodservice categories through a customer-led, data-driven strategy
  • Own category strategy, assortment, pricing, promotions, supplier partnerships, and in-store execution in close partnership with U.S. Business Units and cross-functional teams
  • Manage category P&L performance, ensures food safety and quality standards, and accelerates innovation and continuous improvement by building scalable tools, processes, and reporting that enable consistent execution across U.S. markets
  • Lead, coach, and develop direct reports
  • Act as a process leader by identifying opportunities, standardizing ways of working, and improving tools and routines
  • Lead category P&L performance management, dashboards, and forecasts
  • Translate customer, market, and competitive insights into actionable category strategies
  • Lead assortment architecture, pricing strategy, and promotional planning
  • Partner cross-functionally to ensure store-ready, executable programs
  • Build and manage strategic supplier relationships including negotiations and joint business plans
  • Align with Global Procurement while protecting quality and service levels
  • Deploy simple, scalable execution standards and tools
  • Conduct store visits to validate execution and identify opportunities
  • Ensure food safety, QA, and regulatory compliance across all categories

Requirements

  • 7+ years of progressive experience in foodservice, category management, merchandising, or operations
  • Strong analytical and financial acumen with P&L ownership
  • Experience and/or professional training in vendor negotiations
  • Proven cross-functional leadership and communication skills
  • Experience in fresh or prepared foods
  • Advanced Excel, PowerPoint, and reporting tools

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