Director of Food & Beverage

• Oversee restaurant service for two dining venues, beverage programming, in-room dining, events, and the overall guest dining experience
• Lead, support, and develop the Food & Beverage team
• Set clear expectations for service standards, communication, professionalism, and accountability
• Foster a positive, respectful, and service-focused team culture
• Recruit, train, coach, schedule, and evaluate team members in partnership with Human Resources and property leadership
• Provide consistent feedback, mentoring, and development opportunities for the team
• Ensure staffing levels align with business needs, guest expectations, and budget goals
• Ensure all food and beverage experiences reflect the luxury standards and personalized service culture of Twin Farms
• Maintain a visible floor presence during service periods, events, and peak guest times
• Anticipate guest needs and respond promptly and professionally to feedback, concerns, and special requests
• Partner with the Culinary team to ensure menu knowledge, dietary needs, timing, presentation, and service flow are well communicated and executed
• Support a culture of thoughtful hospitality, attention to detail, and genuine guest connection
• Oversee daily Food & Beverage operations
• Create and maintain operating procedures, service standards, opening and closing checklists, training materials, and communication tools
• Lead pre-shift meetings and ensure the team is informed of guest preferences, dietary restrictions, VIPs, events, and operational priorities
• Coordinate closely with Culinary, Housekeeping, Front Office, Maintenance, Spa, and other departments to ensure a seamless guest experience
• Monitor service flow, reservations, staffing plans, supplies, equipment, and overall readiness
• Ensure cleanliness, organization, and presentation standards are maintained in all Food & Beverage areas
• Oversee the beverage program in partnership with the appropriate leadership team members
• Ensure strong knowledge and execution of wine, spirits, cocktails, non-alcoholic offerings, and pairing experiences
• Support training and education around beverage service, responsible alcohol service, and product knowledge
• Monitor beverage inventory, cost controls, ordering, and presentation standards
• Manage Food & Beverage budgets, labor costs, purchasing, inventory, revenue goals, and expense controls
• Review financial performance regularly and identify opportunities for improvement
• Support menu pricing, service charges, event pricing, and cost management in collaboration with property leadership
• Ensure accurate payroll review, scheduling, invoice processing, and administrative reporting
• Use data, guest feedback, and operational observations to improve performance and efficiency
• Partner with leadership and relevant departments to plan and execute private dining, special events, celebrations, tastings, and unique guest experiences
• Ensure event details are clearly communicated and executed according to guest expectations
• Support creative programming that enhances the Twin Farms experience while maintaining operational feasibility and service excellence
• Ensure compliance with all health, safety, sanitation, alcohol service, and employment regulations
• Maintain high standards for food safety, cleanliness, equipment care, and workplace safety
• Ensure team members are properly trained on policies, procedures, emergency protocols, and responsible service standards
• Uphold Twin Farms policies and model professionalism, discretion, and respect at all times

• Minimum of 5–7 years of progressive Food & Beverage leadership experience, preferably in luxury hotels, resorts, fine dining, private clubs, or high-end hospitality environments
• Prior experience as a Director of Food & Beverage, Assistant Director of Food & Beverage, Restaurant General Manager, or similar leadership role preferred
• Strong knowledge of luxury service standards, fine dining, wine and beverage service, and personalized guest experiences
• Proven ability to lead, train, motivate, and hold teams accountable
• Excellent communication, organization, and problem-solving skills
• Strong financial acumen, including budgeting, labor management, forecasting, inventory, and cost control
• Ability to remain calm, professional, and solution-focused in a fast-paced, high-touch environment
• High attention to detail and commitment to exceptional guest service
• Ability to work a flexible schedule, including nights, weekends, holidays, and peak business periods
• ServSafe, TIPS, or similar certifications preferred or required within an established timeframe
• Ability to stand and walk for extended periods of time
• Ability to lift, carry, push, or pull up to 25 pounds regularly and up to 50 pounds occasionally
• Ability to work in dining rooms, kitchens, storage areas, event spaces, and outdoor service environments as needed
• Ability to bend, reach, climb stairs, and move throughout the property during service and operational needs

Forbes Four-Star/Five-Star and/or Relais & Châteaux experience

• Health, dental, and vision insurance with employer contributions
• Complimentary life insurance
• 401(k) retirement plan with employer match
• Paid vacation, holidays, and sick time
• Employee Assistance Program (EAP) with confidential support and resources
• Relocation and travel assistance for select roles
• Daily staff meal
• Training, professional development, and tuition assistance
• Employee referral bonuses
• Exclusive dining and lodging privileges