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Functions as the strategic business leader of the property’s food and beverage/culinary operation, including Restaurants/Bars, Room Service and Banquets/Catering, where applicable. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the food and beverage/culinary operation meets the brand’s target customer needs, ensures employee satisfaction, and focuses on growing revenues and maximizing the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.
Job Responsibility:
Functions as the strategic business leader of the property’s food and beverage/culinary operation
Oversees the development and implementation of departmental strategies
Ensures implementation of the brand service strategy and brand initiatives
Ensures the food and beverage/culinary operation meets the brand’s target customer needs
Ensures employee satisfaction
Focuses on growing revenues and maximizing the financial performance of the department
Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees
Provides a return on investment
Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors
Reviews financial reports and statements
Makes recommendations for CAPEX funding
Works with food and beverage leadership team to determine areas of concern and develops strategies to improve the department’s financial performance
Establishes challenging, realistic and obtainable goals
Strives to improve service performance
Develops and manages Food and Beverage budget
Monitors the department’s actual and projected sales
Ensures cash control and liquor control policies are in place
Focuses on maintaining profit margins without compromising guest or employee satisfaction
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Encourages and builds mutual trust, respect, and cooperation among team members
Achieves and exceeds goals
Serves as a role model
Develops means to improve profit
Identifies opportunities to increase profits and create value
Ensures that regular, on-going communication occurs
Establishes and maintains open, collaborative relationships
Develops a food and beverage operating strategy
Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve
Stays aware of market trends and introduces new food and beverage products
Provides services that are above and beyond for customer satisfaction and retention
Improves service by communicating and assisting individuals to understand guest needs
Reviews findings from comment cards and guest satisfaction results
Reviews comment cards, guest satisfaction results and other data to identify areas of improvement
Empowers employees to provide excellent guest service
Estimates cost and benefit ratio
Shares plans to take corrective action
Provides guidance and direction to subordinates
Coaches and supports food & beverage leadership team to effectively manage wages, food & beverage cost and controllable expenses
Hires food & beverage leadership team members
Sets goals and expectations for direct reports
Ensures that expectations and objectives are clearly communicated to subordinates
Brings issues to the attention of Human Resources as necessary
Ensures employees are treated fairly and equitably
Coaches team by providing specific feedback to improve performance
Informs and/or update the executives, the peers and the subordinates on relevant information in a timely manner
Provides information to supervisors, co-workers, and subordinates
Analyzes information and evaluating results to choose the best solution and solve problems
Estimate food, liquor, wine, and other beverage consumption
Order and purchase equipment and supplies
Requirements:
High school diploma or GED
6 years experience in the food and beverage, culinary, event management, or related professional area
OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
4 years experience in the food and beverage, culinary, event management, or related professional area
Knowledge of principles and processes for providing customer and personal services
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
Understanding market dynamics, enterprise level objectives and important aspects of the company’s business
Determining how money will be spent to get the work done, and accounting for these expenditures
Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work
What we offer:
Training
Development
Recognition
A place where you can pursue your passions in a luxury environment with a focus on holistic well-being