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The Director of Food & Beverage functions as the strategic and operational leader of all food and beverage experiences at Bvlgari Resort Bali, including signature restaurants, bars, in-villa dining, banquets, catering, and culinary operations. This role is responsible for shaping and delivering an exceptional, refined, and distinctive dining experience that reflects the Bvlgari Culture, Italian heritage, and the expectations of an ultra-luxury clientele. The position oversees the development and execution of food & beverage strategies that drive guest satisfaction, colleague engagement, brand integrity, and sustainable financial performance. The Director of Food & Beverage partners closely with Culinary, Rooms, Sales & Marketing, Finance, and Human Resources to ensure seamless operations, innovation, and profitability while maintaining the highest standards of quality, service excellence, and brand consistency.
Job Responsibility:
Functions as the strategic and operational leader of all food and beverage experiences
Responsible for shaping and delivering an exceptional, refined, and distinctive dining experience
Oversees the development and execution of food & beverage strategies that drive guest satisfaction, colleague engagement, brand integrity, and sustainable financial performance
Partners closely with Culinary, Rooms, Sales & Marketing, Finance, and Human Resources to ensure seamless operations, innovation, and profitability
Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors
Reviews financial reports and statements
Makes recommendations for CAPEX funding
Develops and manages Food and Beverage budget
Monitors the department’s actual and projected sales
Ensures cash control and liquor control policies are in place
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Encourages and builds mutual trust, respect, and cooperation among team members
Achieves and exceeds goals
Serves as a role model
Develops means to improve profit
Identifies opportunities to increase profits and create value
Ensures that regular, on-going communication occurs
Establishes and maintains open, collaborative relationships
Develops a food and beverage operating strategy
Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve
Stays aware of market trends and introduces new food and beverage products
Provides services that are above and beyond for customer satisfaction and retention
Improves service by communicating and assisting individuals to understand guest needs
Reviews findings from comment cards and guest satisfaction results
Reviews comment cards, guest satisfaction results and other data to identify areas of improvement
Empowers employees to provide excellent guest service
Estimates cost and benefit ratio
Shares plans to take corrective action
Provides guidance and direction to subordinates
Coaches and supports food & beverage leadership team to effectively manage wages, food & beverage cost and controllable expenses
Hires food & beverage leadership team members
Sets goals and expectations for direct reports
Ensures that expectations and objectives are clearly communicated to subordinates
Brings issues to the attention of Human Resources as necessary
Ensures employees are treated fairly and equitably
Coaches team by providing specific feedback to improve performance
Informs and/or update the executives, the peers and the subordinates on relevant information in a timely manner
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
Analyzes information and evaluating results to choose the best solution and solve problems
Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned
Order and purchase equipment and supplies
Requirements:
High school diploma or GED
6 years experience in the food and beverage, culinary, event management, or related professional area
OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
4 years experience in the food and beverage, culinary, event management, or related professional area