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The primary responsibilities for this position are to ensure our guests receive the highest level of food quality and service, manage and develop a team, devise and monitor an annual budget, manage labor control and operating expenses and develop relationships with key suppliers and industry associates amongst the Food & Beverage Division. This position will have oversight of the Hotel's Food & Beverage operation which includes the Michelin-recommended restaurant Evelyn’s, Honeyfitz, Pool and Beach, In Room Dining, Stewarding, and Banquets.
Job Responsibility
Provide leadership and management for the Food and Beverage Division by establishing plans of character, integrity, and quality which result in long-range continued growth and profitability of the division and hotel
Communicate with employees and managers to ensure operational needs are met as well as attend regular operational meetings to ensure effective coordination and cooperation between departments
Coordinate the selection, training, development, and evaluation of employees and managers in the Food & Beverage Division through effective management and leadership to ensure that established cultural and core standards are met, long-range strategic planning for outlet operation
Control labor and operating expenses through effective planning, budgeting, purchasing decisions, policy making, and inventory control while focusing on creative cost control and revenue generation solutions to maximize profit in the division and hotel
The ability to be visible in the operation, recognize and maintain relationships with regular guests as well as cultivate relationships with new patrons through effective marketing and personal relationships
Assists in preparing business forecasts
Prepares Annual Budget for the division
The ability to work closely with the General Manager and Planning Committee to design an effective menu, wine lists, and amenity options while ensuring excellent product quality at an appropriate price point
Willing to work flexible schedule to accomplish all major responsibilities, and willing to accept assignments on an as needed basis in order to promote teamwork. This includes evenings, weekends, and holidays
Monitors their activities to ensure standards are met, staff is supported, and guest needs are met
Takes initiative to suggest improvements to revenue, cost reduction, and increased guest satisfaction
Ensures that Four Seasons Service and Culture standards are being met
Leads and manages in a way that supports Four Seasons’ Brand and Philosophy
Supports and creates programs and initiatives that encourage employee development, training, and career growth within the Food & Beverage Division
Plays an active role in the Planning Committee. Engaged along with other Planning Committee members in long-range planning for the hotel
Requirements
College degree preferably in hospitality management, tourism, or business management, or equivalent experience
Five to seven years of previous experience in luxury hotel/resort operations management positions, specifically in the Food & Beverage Division
Requires working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures
Experience in leading a diverse team of global talent
Excellent personal presentation and interpersonal skills
Strong leadership and interpersonal skills
Excellent guest service and problem-resolution skills
Flexibility to meet the demands of a 24-hour operation
Strong organizational skills, ability to operate computer equipment, and excellent Excel and Computer Skills
Solid interpersonal and relationship-building skills to work with cross-functional teams
Ability to operate computer equipment and other food and beverage operational systems
An eye for creativity and innovation
able to evidence solid business acumen, a strong work ethic and people-management skills
US work authorization is required
What we offer
Competitive Salary, annual incentive, and a comprehensive benefits package
Excellent Training and Development opportunities, including Tuition Reimbursement for continuing education
Complimentary and discounted hotel stays at Four Seasons worldwide