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The Director of Financial Aid leads the strategic and operational functions of the university’s financial aid programs. This role provides senior-level leadership in compliance, technology, and student services, ensuring exceptional customer experience while maintaining full adherence to federal, state, and institutional regulations. The Director manages a high-performing team, oversees departmental budgets and resources, and implements innovations in technology, process, and policy to advance institutional enrollment and student success goals.
Job Responsibility:
Provide senior-level oversight of all financial aid operations, ensuring alignment with institutional strategy, enrollment goals, and regulatory requirements
Lead cross-functional initiatives with Enrollment Management, Finance, Student Affairs, and IT to optimize student financial support systems
Directly supervise and develop a team of financial aid professionals, fostering a high-performing and collaborative culture
Maintain overall responsibility for compliance with federal, state, and institutional financial aid regulations
Oversee department technology platforms, including financial aid systems, document imaging, and other operational tools
Design and implement strategies to enhance the overall student and parent experience in financial aid and Student Financial Services
Requirements:
Bachelor's Degree
5 years of related experience
Proficient in common office productivity tools
Skilled at using data analysis and reporting tools
Comfortable learning and applying new software and technology
Experience with an integrated administrative computing system, such as Banner, Colleague, Peoplesoft, etc.
Experience managing and prioritizing multiple tasks and working both independently and collaboratively
Strong verbal and written communication skills
Ability to identify issues, analyze data, investigate discrepancies, and prepare accurate reports
Experience working in the financial aid, enrollment management, or higher education student services field
Nice to have:
Proven ability to learn, implement, and optimize new software and technology to improve departmental efficiency and compliance
NASFAA U credentials, FAAC, or similar professional certifications related to financial aid or enrollment management administration
Demonstrated experience applying knowledge from professional development to lead teams and enhance operations