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Join a well-established, growth-oriented operator of airport restaurants across the United States, known for delivering exceptional service to guests from around the world. This is an exciting opportunity to drive operational excellence, develop strong teams, and help shape the guest experience in unique, high-traffic environments.
Job Responsibility:
Lead, coach, and supervise multiple restaurant locations and hospitality managers within the restaurants
Conduct regular store audits, follow up on corrective actions, and ensure consistent application of company standards
Engage directly with guests to resolve feedback and uphold high service standards
Support General Managers and the home office, both on-site and remotely
Manage supply chain issues and assist with food service procurement as needed
Consistently seek ways to improve operations, address challenges, and implement solutions
Complete special projects and initiatives
Requirements:
3–5 years of restaurant General Manager experience or 1–3 years of multi-unit management overseeing $25 million+ in annual revenue
ServSafe Certification
Experience with Toast Point of Sale software
Experience with Service Channel facility maintenance software and LRM platforms
Strong business management and accounting knowledge
Superior computer, problem-solving, and customer service skills
Excellent communication and interpersonal skills
Previous experience managing union employees
Willingness to travel up to 30% and provide after-hours support as needed
Nice to have:
Experience in both full-service and quick-service restaurant operations
Ability to resolve conflicts and de-escalate challenging situations
Decisive, with strong delegation and resource management skills
What we offer:
Comprehensive medical insurance
Meal discounts
Clear opportunity for advancement and professional growth