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Director of Events

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
India , Mumbai

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Responsible for the management of Special Events. Leads, implements, and maintains a management philosophy in alignment with company standards. The position has overall responsibility for ensuring the proper execution of special events as well as achieving profitability, event planner and employee satisfaction and the financial performance of special events.

Job Responsibility:

  • Manage Special Events operations and budgets
  • Research and analyze new products, pricing and services of competition
  • Work with direct reports to review scheduled events and troubleshoot potential challenges/conflicts
  • Ensure the property is apprised of all groups that will impact property operations
  • Ensure special event space and corresponding heart of the house areas are cleaned and maintained
  • Ensure furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines
  • Lead the execution of brand service initiatives in event management areas
  • Develop an event management strategy that is aligned with the company’s business strategy and leads its execution
  • Conduct daily walk-through of banquet floor to ensure client satisfaction and quality standards
  • Lead Special Events team
  • Hold event management team accountable for desired service behaviors related to product and service delivery
  • Communicate a clear and consistent message regarding departmental goals to produce desired results
  • Assist in execution of departmental goals in game plans
  • Ensure brand and regional business initiatives are implemented and communicate follow-up actions to team as necessary
  • Manage profitability
  • Encourage calculated risk-taking to generate incremental revenue and deliver excellent guest service
  • Develop working relationships with outside vendors and establish prices and service agreements to enhance the event experience and increase additional revenue opportunities
  • Create and achieve the Special Events’ annual operating budget
  • Work with all areas in Special Events division to establish content and pricing
  • Ensure exceptional customer service
  • Create an atmosphere in all event management operations areas that meets or exceeds guest expectations
  • Consult with customers to determine objectives and requirements for events
  • Review customer feedback data to identify service failures and provide guidance on problem resolution
  • Conduct Human Resources activities
  • Work with Human Resources to ensure compliance with all applicable laws and regulations
  • Review property specific event operations annually and make appropriate adjustments
  • Review staffing levels to ensure guest service and operational needs are met
  • Communicate and ensure departmental and property emergency procedures are executed when necessary
  • Ensure regular, ongoing communication is happening in all areas of event
  • Provide performance feedback using company feedback process

Requirements:

  • High school diploma or GED
  • 3 years experience in the event management, food and beverage, sales and marketing, or related professional area
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • 1 year experience in the event management, food and beverage, sales and marketing, or related professional area

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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