Director Of Events / Assistant Dir. Of Events Job at Marriott Bonvoy (Kuala Lumpur)

Job Description

Oversees the functions of Event Management, including the departments of Event Planning, Banquets/Catering, Event Service and Event Technology (Destination Management, if applicable). Position ensures implementation of the brand service strategy and brand initiatives. The position has overall responsibility for executing all property events with a seamless turnover from sales to operations and back to sales. Ensures the team meets the brand’s target customer needs, ensures employee satisfaction, focuses on growing event revenues and maximizes the financial performance of the department.

Job Responsibility

Oversees the functions of Event Management, including the departments of Event Planning, Banquets/Catering, Event Service and Event Technology
Ensures implementation of the brand service strategy and brand initiatives
Has overall responsibility for executing all property events with a seamless turnover from sales to operations and back to sales
Ensures the team meets the brand’s target customer needs, ensures employee satisfaction, focuses on growing event revenues and maximizes the financial performance of the department
Researches and analyzes new products, pricing and services of competition
Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts
Ensures the property is apprised of all groups that will impact property operations
Works with culinary team to ensure compliance with food handling and sanitation standards
Oversees Event Operations including Banquets, Event Services and Event Technology
Oversees event planning team (BEO/Resume writers)
Ensures meeting space and corresponding heart of the house areas are cleaned and maintained
Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines
Leads the execution of brand service initiatives in event management areas
Develops an Event Management strategy that is aligned with the brand’s business strategy and leads its execution
Sets expectations and holds event management leadership team accountable for desired service behaviors related to product and service delivery
Communicates a clear and consistent message regarding departmental goals to produce desired results
Identifies key drivers of business success and keeps team focused on the critical few to achieve results
Ensures integration of departmental goals in game plans
Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary
Encourages calculated risk-taking to generate incremental revenue and deliver excellent guest service
Works directly with major groups when high profile and financial impact will be significant
Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property
Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations
Consults with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions
Reviews and responds to results of Event Satisfaction Survey
Works with Human Resources to ensure compliance with all applicable laws and regulations
Reviews property specific event operations annually and makes appropriate adjustments
Reviews staffing levels to ensure that guest service and operational needs are met
Communicates and ensures departmental and property emergency procedures are executed when necessary
Ensures that regular, ongoing communication is happening in all areas of event operations

Requirements

High school diploma or GED
4 years experience in the event management, food and beverage, sales and marketing, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the event management, food and beverage, sales and marketing, or related professional area

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Director Of Events / Assistant Dir. Of Events

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