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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Director of Events and Conference Services

Canada, Niagara Falls Employment contract 70000.00 - 80000.00 USD / Year · Job Posted June 14, 2026
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Job Description

We are seeking a Director of Events & Conference Services to lead our Conference Services and Catering function. This role is responsible for driving revenue performance, operational excellence, and delivering a seamless, high-quality experience for all group and event clients.

Job Responsibility

  • Provide strategic leadership and oversight of the Conference Services and Catering teams, including Managers, Coordinators, and Group Housing
  • Lead the department to book, sell, plan, and execute all events while ensuring the highest level of guest satisfaction
  • Direct the planning and execution of complex, high-profile group business across both properties
  • Assist in the development and execution of the annual hotel business plan and departmental budget
  • Collaborate closely with Sales and actively participate in site inspections to support conversion and client experience
  • Maintain strong working relationships with the Director of Food & Beverage, Executive Chef, and Director of Banquets
  • Ensure clear and consistent communication across all departments to support successful event execution
  • Develop and manage catering menu pricing and banquet room minimums using current competitive market data
  • Maintain and update CI menu pricing, including all custom write-ins
  • Maximize meeting space utilization to drive incremental revenue opportunities
  • Oversee Banquet Event Order (BEO) and Resume processes to ensure operational clarity and precision
  • Ensure BEOs are distributed a minimum of 7 days prior to events (target 90% compliance)
  • Maintain BEO revision/error rates below 5% of weekly distribution
  • Ensure deposit compliance exceeds 95% on-time in accordance with contractual terms
  • Ensure final invoices are issued within 72 hours post-event with no required Finance corrections
  • Build and maintain strong client relationships, ensuring clear communication and successful event execution
  • Maintain positive relationships with preferred vendors and wedding planners
  • Administer departmental payroll, including Kronos time edits and scheduling accuracy
  • Lead recruitment, hiring, training, and development of Conference Services and Catering associates
  • Provide coaching, counseling, and performance evaluations to drive a high-performance culture
  • Ensure seamless execution and flow of all in-house group events
  • Implement and maintain departmental systems, procedures, and controls
  • Ensure compliance with Marriott service standards, health and safety regulations, and company policies
  • Perform other duties as assigned

Requirements

  • Minimum 5 years progressive hotel experience, with at least 3 years in Convention Services within a high-volume environment
  • Large convention hotel experience preferred
  • Post-secondary education in Hospitality Management or related field preferred
  • Proven leadership ability with experience developing and motivating teams
  • Strong business acumen with budgeting, forecasting, and revenue management experience
  • In-depth knowledge of Food & Beverage operations, banquet service, and event execution
  • Working knowledge of health regulations, liquor laws, and operational compliance
  • Strong selling, negotiation, and presentation skills
  • Excellent organizational, time management, and multi-tasking abilities
  • Strong communication skills, both verbal and written
  • Ability to make sound decisions in a fast-paced environment
  • Advanced customer service orientation with strong attention to detail
  • Proficiency in Delphi and hotel systems required
  • Certified Meeting Planner (CMP) designation considered an asset
  • Ability to work flexible hours including evenings, weekends, and holidays
  • Physical ability to stand for extended periods and lift up to 40 lbs
  • Experience in a unionized environment considered an asset

Nice to have

  • Large convention hotel experience
  • Post-secondary education in Hospitality Management or related field
  • Certified Meeting Planner (CMP) designation
  • Experience in a unionized environment

What we offer

  • Comprehensive Health & Medical Coverage
  • Prescription Drugs
  • Dental Coverage
  • Life and AD&D
  • Paramedical and Extended Health Care
  • Out of Country Emergency Travel Insurance AND Assistance
  • Career Growth & Development
  • Associate Hotel and Dining Discounts
  • Ontario Attractions Reciprocal Program
  • Convenient Parking - Complimentary or reduced-rate parking
  • annual bonus
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