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The Director, Event Technology II (DET II) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. The DET II will manage venue revenues between $900k - $3.75M and will report to the Area Director, Venues or RVP, Venues.
Job Responsibility:
Achieve revenue and profitability goals
Deliver World-Class service
Cultivate and maintain relationships with key venue personnel
Manage venue revenues between $900k - $3.75M
Drive Results by managing an efficient and profitable operation
Achieve Encore's financial goals for the location(s)
Understand and utilize operational and financial reports
Utilize the Company billing system to coordinate invoicing
Complete sales forecast at home location
Participate in business review presentations
Review and manage location P & L
Confirm venue partners process all payments
Perform daily floor operations
Ensure equipment and services are delivered on time
Anticipate equipment challenges
Use inventory control procedures
Attend all operational venue meetings
Work with Regional Sales Director to create effective sales strategies
Prepare and deliver compelling presentations
Prepare and present quotes and proposals
Attend site visits, pre-conference planning meetings
Collaborate with vendors
Understand event cost structure
Attend customer meetings
Ensure all customer information is up to date in CRM
Maintain knowledge of new product/service offerings
Create and present information and reports
Deliver World-Class Service by cultivating relationships
Oversee personnel for event execution
Meet with guests on site
Monitor small to medium size events
Enforce guidelines in Employee Guide
Understand and oversees technical aspects
Effectively utilizes applicable company computer systems
Act as on-site technical expert
Assist on the floor with operations
Promote a culture of high performance
Manage performance and addresses employee concerns
Manage human resources activities
Provide coaching to develop team members
Train employees on Encore standards
Requirements:
Bachelor's degree is preferred or equivalent experience
3+ years of audio-visual experience
2+ years of operations/supervisory experience
3+ years of customer service or hospitality experience is preferred
Sales experience is a plus
Working knowledge of audio-visual equipment in a live show environment
Proficiency with the use of computer hardware
Proficiency with computer software and programs, including the Internet and Microsoft Office
Effective leadership abilities and customer satisfaction focus
A valid driver's license is required for team members who may operate Company vehicles
Nice to have:
Bachelor's degree
3+ years of customer service or hospitality experience