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The Director, Event Technology II (DET II) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. The DET II will manage venue revenues between $900k - $3.75M and will report to the Area Director, Venues or RVP, Venues.
Job Responsibility
Achieve revenue and profitability goals of assigned location
Ensure team delivers World-Class service
Cultivate and maintain relationships with key venue personnel
Manage an efficient and profitable operation with cost control
Achieve financial goals by managing labor, equipment sub-rentals and other costs
Utilize operational and financial reports
Coordinate invoicing activities
Complete sales forecast at home location
Participate in business review presentations
Review and manage location P&L
Confirm venue partners process payments
Perform daily floor operations including scheduling and equipment setups, operation, and strikes
Ensure equipment and services are delivered on time and as specified
Anticipate equipment challenges
Use inventory control procedures
Share labor and equipment within local market
Attend operational venue meetings
Work with Regional Sales Director to create sales strategies
Prepare and deliver presentations
Prepare and present quotes and proposals
Attend site visits, pre-conference planning meetings
Collaborate with vendors
Understand event cost structure
Attend customer meetings
Ensure customer information is up to date in CRM
Maintain knowledge of new products and services
Create and present reports to senior management
Deliver World-Class Service by cultivating relationships
Oversee personnel for event execution
Exceed customer expectations
Meet with guests on site
Monitor events
Enforce guidelines for team
Understand technical aspects and guide technicians
Utilize applicable company computer systems
Act as on-site technical expert
Assist on floor with operations
Promote culture of high performance and accountability
Manage performance and employee concerns
Manage HR activities including selection and performance management
Provide coaching to develop team skills
Train employees on standards
Recommend team members for training opportunities
Requirements
Bachelor's degree is preferred or equivalent experience
3+ years of audio-visual experience
2+ years of operations/supervisory experience
3+ years of customer service or hospitality experience is preferred
Sales experience is a plus
Working knowledge of audio-visual equipment in a live show environment
Proficiency with the use of computer hardware
Proficiency with computer software and programs, including the Internet and Microsoft Office
Effective leadership abilities and customer satisfaction focus
A valid driver's license is required for team members who may operate Company vehicles
Nice to have
Bachelor's degree
3+ years of customer service or hospitality experience