Director of Event Services Job at Legends Global (Ridgedale)

Job Description

Under general supervision of the Assistant General Manager, direct and coordinate personnel, subcontractors, and daily activities involved in the successful execution of events and security and safety of the facility by performing the following duties personally or through subordinate supervisors.

Job Responsibility

Ensure successful event coordination activities by supervising and training Event Manager and/or Coordinator(s)
Plan, organize and assign all day-to-day work assignments for Event Services Department personnel including Event Manager, Event Coordinator(s), Production Service Manager and Security personnel
Direct, supervise and schedule all aspects of operations including event coordination and services, event staffing, Manager on Duty schedules, audio/visual production services, security, crowd and risk management, police, fire and safety personnel, and ADA compliance
Responsible for all summaries of events produced by the Event Services Department
Develop operating procedures that conform to corporate standards, customized to the specific needs of the facility and consistent with the goals and objectives of the client, facility, and corporation
Manage subordinate supervisors who oversee employees in various functions
Attend department head meetings and weekly staff meetings
Develop and maintain a harmonious working relationship with all of the other departments
Assist in the preparation of the annual operating budget and recommend an annual capital budget for long-range repairs and improvements to the facility
Authorize the requisition of equipment and supplies within budget guidelines
Know and ensure all laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules/regulations and emergency procedures are followed
Develop program to train all employees on fire/life safety and emergency procedures
Investigate, analyze, and resolve operational problems and complaints
Conduct periodic staff meetings to discuss procedures, problems, and policy changes
Coordinate events on selected shows/meetings
Rotate with other facility personnel to function as Manager on Duty (MOD)
Assist in the preparation and negotiation of service agreements for event services security, event staffing and other agreements as needed
Review contracts for compliance with event and/or government specifications and suitability for occupancy
Act as liaison between unions, tenants, facility contractors and county emergency personnel as needed
Develop and implement emergency procedures, and safety and risk management policies
Work extended and/or irregular hours including nights, weekends and holidays as needed

Requirements

Bachelor’s degree from accredited four-year college or university
Eight (8) to ten (10) years related experience and/or training in the public assembly industry in a supervisory or management position, or equivalent combination of education and experience
Demonstrate knowledge in operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility
Possess skills and experience in contract negotiations, business law, budget preparation, labor relations, union contracts, purchasing procedures and supervising/training personnel
Possess any licenses, certificates or training required by local, state, or national authorities for the operation of the equipment found in the facility
Operate equipment such as light trucks, pallet jacks, forklifts, or other light power-driven equipment
Operate a personal computer using Windows, Microsoft Office software, event software and payroll software (E-Time)
Operate portable radio and standard office equipment including copier and fax machine
Follow oral and written instructions and communicate effectively with other in both oral and written form
Organize and prioritize work to meet deadlines
Work effectively under pressure and/or stringent schedule and produce accurate results
Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment
Remain flexible and adjust to situations as they occur

What we offer

medical
dental
vision
life and disability insurance
paid vacation
401k plan

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Director of Event Services

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