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Manages event planning functions and staff on a daily basis. Core area of responsibility is the event planning team, including the Senior Event Managers, Event Managers, Associate Event Managers and Administrative Assistants. Position oversees the administrative processes associated with the pre-event and post-event phases of an event and the associated transitions between all event phases. Ensures a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Ensures the team maximizes revenue opportunities by up-selling and accurately forecasting (catering and group rooms) all events. The position is responsible for achieving guest and employee satisfaction and for managing the financial performance of the department.
Job Responsibility:
Manages event planning functions and staff
Oversees administrative processes for pre-event and post-event phases
Ensures seamless turnover from sales to operations
Maximizes revenue opportunities by up-selling and forecasting
Achieves guest and employee satisfaction
Manages financial performance of the department
Assigns events to Event Planning team
Oversees function space and group room blocks
Executes emergency procedures and safety training
Leads execution of Event Management strategy
Reviews scheduled events and troubleshoots challenges
Manages customer budgets to maximize revenue
Maintains inventories
Works with highly complex or high profile groups
Leads catering menu development process
Champions standards, policies and procedures
Leads Event Management meetings
Reviews guest satisfaction data and implements improvements
Interacts with guests for feedback
Handles guest problems and complaints
Develops relationships with outside vendors
Consults with customers to determine event objectives
Establishes customer service guidelines
Ensures employees receive on-going training
Observes service behaviors and provides feedback
Reviews staffing levels
Requirements:
High school diploma or GED
4 years experience in event management, food and beverage, sales and marketing, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in event management, food and beverage, sales and marketing, or related professional area