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Manages event planning functions and staff on a daily basis. Core area of responsibility is the event planning team, including the Senior Event Managers, Event Managers, Associate Event Managers and Administrative Assistants. Position oversees the administrative processes associated with the pre-event and post-event phases of an event and the associated transitions between all event phases. Ensures a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Ensures the team maximizes revenue opportunities by up-selling and accurately forecasting (catering and group rooms) all events. The position is responsible for achieving guest and employee satisfaction and for managing the financial performance of the department.
Job Responsibility:
Manages event planning functions and staff on a daily basis
Oversees the administrative processes associated with the pre-event and post-event phases of an event
Ensures a seamless turnover from sales to operations and back to sales
Ensures the team maximizes revenue opportunities by up-selling and accurately forecasting (catering and group rooms) all events
Responsible for achieving guest and employee satisfaction and for managing the financial performance of the department
Assigns all events turned over to Event Planning team
Oversees for turned opportunities’ function space and group room blocks
Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures
Leads execution of activities to support the Event Management strategy
Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts
Leads discussions to review event complexity and proactively avoid service challenges and failures
Ensures the property is apprised of all groups that will impact property operations
Manages customer budgets to maximize revenue and meet customer needs
Maintains inventories to maximize customer satisfaction and revenue opportunities
Works with highly complex or high profile groups when financial impact will be significant
Leads the catering menu development process
Champions all standards, policies and procedures for the Event Planning team
Leads Event Management meetings
Reviews comment cards, guest satisfaction results and other data to identify areas of improvement
Shares plans with property leadership and ensures corrective action is taken to continuously improve guest satisfaction
Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations
Interacts with guests to obtain feedback on product quality and service levels
Responds to and handles guest problems and complaints
Strives to improve service performance
Empowers employees to provide excellent customer service
Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property
Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions
Establishes customer service guidelines so employees understand expectations and parameters
Ensures employees receive on-going training to understand guest expectations
Observes service behaviors of employees and provides feedback to individuals and or managers
Reviews staffing levels to ensure that guest service and planning needs are met
Requirements:
High school diploma or GED
4 years experience in the event management, food and beverage, sales and marketing, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the event management, food and beverage, sales and marketing, or related professional area