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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Director of Event Planning and Operations

United States, Maui Employment contract 115245.00 - 154940.00 USD / Year · Job Posted March 22, 2025

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Job Description

Manages event management functions and staff on a daily basis, including the departments of Event Planning, Banquets/Catering, Event Service and Event Technology. Position has overall responsibility for executing all property events with a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Ensures team maximizes revenue opportunities by up-selling and accurately forecasting all events. The position is responsible for achieving guest and employee satisfaction and for managing the financial performance of the department.

Job Responsibility

  • Manages event management functions and staff
  • Ensures seamless turnover from sales to operations
  • Maximizes revenue opportunities
  • Achieves guest and employee satisfaction
  • Manages financial performance of the department
  • Leads execution of activities to support Event Management strategy
  • Ensures compliance with food handling and sanitation standards
  • Communicates and executes emergency procedures
  • Reviews property specific event operations annually
  • Consults with customers to determine objectives and requirements for events
  • Works directly with high profile and high revenue groups
  • Displays leadership in guest hospitality
  • Manages customer budgets
  • Champions all standards, policies and procedures
  • Interacts with guests to obtain feedback
  • Responds to and handles guest problems and complaints
  • Empowers employees to provide excellent customer service
  • Develops working relationships with outside vendors
  • Ensures compliance with all applicable laws and regulations
  • Reviews staffing levels to ensure guest service and operational needs are met

Requirements

  • High school diploma or GED
  • 4 years experience in event management, food and beverage, sales and marketing, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • 2 years experience in event management, food and beverage, sales and marketing, or related professional area

What we offer

  • Health care benefits
  • Flexible spending accounts
  • 401(k) plan
  • Accrued paid time off
  • Life insurance
  • Disability coverage
  • Other life and work wellness benefits
  • May include incentive compensation
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