Director of Event Operations

• Manages all event service, banquet and event technology operations and staff on a daily basis
• Maximizes revenue opportunities by up-selling during the event phase
• Maximizes profit by effectively managing costs
• Responsible for achieving guest and employee satisfaction
• Responsible for managing the financial performance of the Event Operations Department
• Works with the management team to develop and implement the business plan and long term strategies for event operations
• Establishes and monitors measurable goals for the department
• Champions all standards, policies and procedures in the Event Operations departments
• Oversees the execution of event logistics for all events
• Oversees the administrative processes associated with the event phase of a function and the associated transitions between all event phases as they relate to the service delivery team
• Ensures function space and corresponding heart of the house areas are cleaned and maintained
• Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines
• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures
• Participates in MVP audits and level certification for all technicians
• Ensures employees maintain required certification
• Assists with implementation and execution of all event related corporate initiatives and promotions
• Ensures department is working within budget and adjusts expenditures according to revenues
• Maintains awareness of current trends in event management and integrates into the operation in a timely manner
• Reviews effectiveness of event operations annually and makes appropriate adjustments
• Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations
• Maintains customer satisfaction to insure retention and growth of business through referrals and repeat events
• Leads execution of activities in Event Operations to support the Event Management strategy
• Leads event management/operations meetings
• Coordinates the Event Operations members of Event Delivery teams
• Works with culinary team to ensure compliance to food handling and sanitation standards
• Works with Human Resources to ensure compliance with all applicable laws and regulations
• Ensures that regular, ongoing communication is happening in all areas of event operations
• Communicates effectively with property departments outside of Event Operations
• Maintains a strong working relationship with guests/clients, vendors and competitors
• Reviews staffing levels to ensure that guest service and operational needs are met
• Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts
• Attends pre-event meetings to understand group needs, set appropriate expectations and gather critical information to communicate to Event Operations Team
• Ensures disciplinary procedures and documentation are completed according to Standard Operating Procedures and Local Standard Operating Procedures (SOPs and LSOPs) and support the Peer Review Process

• High school diploma or GED
• 4 years experience in the event management, food and beverage, sales and marketing, or related professional area
• OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
• 2 years experience in the event management, food and beverage, sales and marketing, or related professional area

$7,500 sign-on bonus payable in 90 days