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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Director of Event Operations

United States, Dallas Employment contract 97000.00 - 126000.00 USD / Year · Job Posted June 10, 2026
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Job Description

Manages all event service, banquet and event technology operations and staff on a daily basis. Core area of responsibility is the event operation team, including the Senior Banquet Managers, Banquet Managers, Senior Event Service Managers, Event Service Managers, Event Technology and Operations Managers. Position ensures the highest level of service throughout the event phase. Maximizes revenue opportunities by up-selling during the event phase and maximizes profit by effectively managing costs. The position is responsible for achieving guest and employee satisfaction and for managing the financial performance of the Event Operations Department.

Job Responsibility

  • Manage all event service, banquet and event technology operations and staff on a daily basis
  • Ensure the highest level of service throughout the event phase
  • Maximize revenue opportunities by up-selling during the event phase and maximize profit by effectively managing costs
  • Achieve guest and employee satisfaction and manage the financial performance of the Event Operations Department
  • Develop and implement the business plan and long term strategies for event operations
  • Establish and monitor measurable goals for the department
  • Champion all standards, policies and procedures in the Event Operations departments
  • Oversee the execution of event logistics for all events
  • Oversee the administrative processes associated with the event phase of a function and the associated transitions between all event phases
  • Ensure function space and corresponding heart of the house areas are cleaned and maintained
  • Ensure furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines
  • Communicate and execute departmental and property emergency procedures and ensure staff are trained in safety procedures
  • Participate in MVP audits and level certification for all technicians
  • Ensure employees maintain required certification
  • Assist with implementation and execution of all event related corporate initiatives and promotions
  • Ensure department is working within budget and adjusts expenditures according to revenues
  • Maintain awareness of current trends in event management and integrate into the operation in a timely manner
  • Review effectiveness of event operations annually and make appropriate adjustments
  • Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions
  • Display leadership in guest hospitality, exemplify excellent customer service and create a positive atmosphere for guest relations
  • Maintain customer satisfaction to insure retention and growth of business through referrals and repeat events
  • Lead execution of activities in Event Operations to support the Event Management strategy
  • Lead event management/operations meetings
  • Coordinate the Event Operations members of Event Delivery teams
  • Work with culinary team to ensure compliance to food handling and sanitation standards
  • Work with Human Resources to ensure compliance with all applicable laws and regulations
  • Ensure that regular, ongoing communication is happening in all areas of event operations
  • Communicate effectively with property departments outside of Event Operations
  • Maintain a strong working relationship with guests/clients, vendors and competitors
  • Review staffing levels to ensure that guest service and operational needs are met
  • Work with direct reports to review scheduled events and troubleshoot potential challenges/conflicts
  • Attend pre-event meetings to understand group needs, set appropriate expectations and gather critical information to communicate to Event Operations Team
  • Ensure disciplinary procedures and documentation are completed according to Standard Operating Procedures and Local Standard Operating Procedures (SOPs and LSOPs) and support the Peer Review Process

Requirements

  • High school diploma or GED
  • 4 years experience in the event management, food and beverage, sales and marketing, or related professional area
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • 2 years experience in the event management, food and beverage, sales and marketing, or related professional area

What we offer

  • Relocation Assistance Available
  • Bonus Eligible
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  • 4 years experience in the event management, food and beverage, sales and marketing, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • 2 years experience in the event management, food and beverage, sales and marketing, or related professional area
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  • Manages all event service, banquet and event technology operations and staff on a daily basis
  • Ensures the highest level of service throughout the event phase
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  • Establishes and monitors measurable goals for the department
  • Champions all standards, policies and procedures in the Event Operations departments
  • Oversees the execution of event logistics for all events
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