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Director of Event Operations

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
United States, Washington, DC

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

102000.00 - 133000.00 USD / Year

Job Description:

Manages all event service, banquet and event technology operations and staff on a daily basis. Core area of responsibility is the event operation team, including the Senior Banquet Managers, Banquet Managers, Senior Event Service Managers, Event Service Managers, Event Technology and Operations Managers. Position ensures the highest level of service throughout the event phase. Maximizes revenue opportunities by up-selling during the event phase and maximizes profit by effectively managing costs. The position is responsible for achieving guest and employee satisfaction and for managing the financial performance of the Event Operations Department.

Job Responsibility:

  • Manages all event service, banquet and event technology operations and staff on a daily basis
  • Maximizes revenue opportunities by up-selling during the event phase
  • Ensures guest and employee satisfaction
  • Manages the financial performance of the Event Operations Department
  • Oversees the execution of event logistics for all events
  • Ensures function space and corresponding heart of the house areas are cleaned and maintained
  • Communicates and executes departmental and property emergency procedures
  • Ensures employees maintain required certification
  • Reviews effectiveness of event operations annually and makes appropriate adjustments
  • Displays leadership in guest hospitality
  • Leads execution of activities in Event Operations to support the Event Management strategy
  • Coordinates the Event Operations members of Event Delivery teams
  • Works with culinary team to ensure compliance to food handling and sanitation standards
  • Works with Human Resources to ensure compliance with all applicable laws and regulations
  • Reviews staffing levels to ensure that guest service and operational needs are met
  • Attends pre-event meetings to understand group needs, set appropriate expectations and gather critical information to communicate to Event Operations Team

Requirements:

  • High school diploma or GED
  • 4 years experience in event management, food and beverage, sales and marketing, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • 2 years experience in event management, food and beverage, sales and marketing, or related professional area

Nice to have:

  • Passionate
  • Active
  • Optimistic
  • Adventurous
What we offer:
  • Bonus program
  • Comprehensive health care benefits
  • 401(k) plan with up to 5% company match
  • Employee stock purchase plan at 15% discount
  • Accrued paid time off
  • Life insurance
  • Group disability insurance
  • Travel discounts
  • Adoption assistance
  • Paid parental leave
  • Health savings account
  • Flexible spending accounts
  • Tuition assistance
  • Pre-tax commuter benefits
  • Other life and work wellness benefits
  • Stock awards
  • Deferred compensation plans

Additional Information:

Job Posted:
March 21, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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