Director Of Event Management

• Functions as the strategic business leader of Event Management, including the departments of Event Planning, Banquets/Catering, Event Service and Event Technology
• Oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives
• Has overall responsibility for executing all property events with a seamless turnover from sales to operations and back to sales
• Ensures the team meets the brand’s target customer needs
• Ensures employee satisfaction
• Focuses on growing event revenues
• Maximizes the financial performance of the department
• Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment
• Manages Event Management Operations and Budgets
• Researches and analyzes new products, pricing and services of competition
• Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts
• Ensures the property is apprised of all groups that will impact property operations
• Works with culinary team to ensure compliance with food handling and sanitation standards
• Oversees Event Operations including Banquets, Event Services and Event Technology
• Oversees event planning team
• Ensures meeting space and corresponding heart of the house areas are cleaned and maintained
• Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines
• Leads the execution of brand service initiatives in event management areas
• Develops an Event Management strategy that is aligned with the brand’s business strategy and leads its execution
• Leads Event Management Teams
• Sets expectations and holds event management leadership team accountable for desired service behaviors related to product and service delivery
• Communicates a clear and consistent message regarding departmental goals to produce desired results
• Identifies key drivers of business success and keeps team focused on the critical few to achieve results
• Ensures integration of departmental goals in game plans
• Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary
• Manages Profitability
• Introduces ideas to leadership team to enable property to remain competitive
• Encourages calculated risk-taking to generate incremental revenue and deliver excellent guest service
• Works directly with major groups when high profile and financial impact will be significant
• Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property
• Ensures Exceptional Customer Service
• Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations
• Consults with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions
• Conducts Human Resources Activities
• Works with Human Resources to ensure compliance with applicable laws and regulations
• Reviews property specific event operations annually and makes appropriate adjustments
• Reviews staffing levels to ensure that guest service and operational needs are met
• Communicates and ensures departmental and property emergency procedures are executed when necessary
• Ensures that regular, ongoing communication is happening in all areas of event operations

• High school diploma or GED
• 4 years experience in the event management, food and beverage, sales and marketing, or related professional area
• OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
• 2 years experience in the event management, food and beverage, sales and marketing, or related professional area

Relocation Assistance Available