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We’re supporting a fast-scaling B2B technology company on the search for a Director of Enterprise Operations — a senior leader who will own the full customer delivery and platform operations engine. This role sits directly on the revenue critical path: from customer onboarding and implementations, through environment provisioning, hosting and ongoing platform operations. You’ll build the operating model that enables the business to scale from $50m to $250m+ in a repeatable, enterprise-grade way.
Job Responsibility:
Customer implementations and time-to-value
Platform & environment provisioning and standardisation
Hosting, uptime and run-operations (99.9%+)
Migrations, upgrades and major customer programmes
Driving automation, scalability and operational excellence
Requirements:
Has scaled customer-facing operations in a high-growth SaaS, fintech or infrastructure platform
Has led cloud, hosting, provisioning or platform operations teams
Has built repeatable onboarding, migration and delivery models
Is commercially minded and understands how operations drive revenue, retention and NRR
Is comfortable operating at senior leadership level while remaining hands-on when needed