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twentyAI Logo twentyAI · IT - Administration

Director of Enterprise Operations

Belgium, Flemish Brabant Province 110000.00 EUR / Year · Job Posted January 16, 2026
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Job Description

We’re supporting a fast-scaling B2B technology company on the search for a Director of Enterprise Operations — a senior leader who will own the full customer delivery and platform operations engine. This role sits directly on the revenue critical path: from customer onboarding and implementations, through environment provisioning, hosting and ongoing platform operations. You’ll build the operating model that enables the business to scale from $50m to $250m+ in a repeatable, enterprise-grade way.

Job Responsibility

  • Customer implementations and time-to-value
  • Platform & environment provisioning and standardisation
  • Hosting, uptime and run-operations (99.9%+)
  • Migrations, upgrades and major customer programmes
  • Driving automation, scalability and operational excellence

Requirements

  • Has scaled customer-facing operations in a high-growth SaaS, fintech or infrastructure platform
  • Has led cloud, hosting, provisioning or platform operations teams
  • Has built repeatable onboarding, migration and delivery models
  • Is commercially minded and understands how operations drive revenue, retention and NRR
  • Is comfortable operating at senior leadership level while remaining hands-on when needed
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