Director of Enterprise Implementation

Fourth is the world's largest and fastest-growing global leader of end-to-end restaurant and hospitality management technology solutions. We pride ourselves on delivering a world-class SaaS experience for our clients by building long-term partnerships starting from the first phone call. We know our recipe for success at Fourth is our amazing team... and that starts with hiring the right people!  Interested in joining our smart, fun, and talented team? Position Overview The Director of Enterprise Implementation leads all U.S. enterprise customer implementations across Fourth's back office solutions (Workforce Management and Inventory Management). In this critical role, you own the end to end delivery motion for the largest, most complex, and highest value customers. You are accountable for ensuring implementations meet contractual timelines, stay within scope, and deliver measurable customer value. You will build and scale a high performing implementation team, establish delivery standards and processes, and drive continuous improvement across people, systems, and tooling. You manage scope execution and change orders to ensure enterprise engagements deliver against contracted commitments. This is a strategic operations role that requires balancing delivery excellence with cross functional partnership. You'll work closely with Product, Engineering, Sales, and Customer Success to surface implementation challenges, identify product gaps, and help shape the evolution of Fourth's solutions and delivery model. You'll also own the integration and scaling of tools, automation, and analytics to accelerate implementations and improve outcomes. This role requires strong judgment, operational discipline, technical depth, and the ability to lead and drive results in a hospitality tech environment.