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As the Director of Engineering, you will oversee a team of Engineering and Maintenance specialists responsible for all engineering operations to ensure the safety and comfort of guests and employees. You will also have responsibility in all aspects of hotel facility and building maintenance including electrical, plumbing, steam, gas, fire & safety, HVAC refrigeration, interior, paint and decorating, and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
Job Responsibility:
Oversee the day-to-day operations of the engineering department, including maintenance, repairs, and upkeep of all hotel facilities, guestrooms, and public areas
Develop, implement, and continuously improve preventive maintenance programs to minimise downtime and ensure asset longevity
Establish and manage an effective work-order system to ensure timely and efficient completion of maintenance requests
Ensure all engineering services effectively support both guest satisfaction and operational needs
Lead, mentor, and develop the engineering team, fostering a culture of safety, accountability, and excellence
Conduct regular training, safety briefings, and performance management activities
Promote clear communication and collaboration within the team and across departments
Plan, manage, and execute capital improvement projects, renovations, and building upgrades
Ensure all projects are delivered on time, within budget, and in accordance with quality standards
Coordinate with contractors, vendors, and internal teams to ensure seamless execution
Apply structured project management methodologies, including planning, scheduling, and resource allocation
Maintain accurate project documentation and completion records
Prepare and manage the engineering budget, ensuring cost-effective operations
Monitor expenditures and identify opportunities to optimise costs without compromising quality
Support procurement planning, including sourcing of materials, parts, and services
Ensure compliance with all local regulations, environmental standards, and corporate policies
Conduct regular safety inspections and ensure all engineering practices meet required standards
Promote a safe working environment and ensure adherence to safety procedures at all times
Drive energy-saving initiatives and sustainability programs across the property
Identify opportunities to improve operational efficiency and engineering performance
Analyse technical issues and implement effective, timely solutions
Work closely with operational departments (e.g., Housekeeping, Front Office) to ensure seamless hotel operations
Partner with senior management to align engineering priorities with overall business objectives
Collaborate with the Onsite Manager to coordinate daily maintenance and grounds upkeep
Ensure all engineering methods, materials, and practices comply with local regulations and corporate standards
Maintain professional communication with guests, team members, and external partners
Perform all duties in alignment with company standards and operational expectations
Requirements:
Minimum of 10 years as engineering professional in hospitality, service or luxury industry
A university degree or equivalent experience
Project management experience
Pre-opening and renovation experience in hotels/resorts in Asia preferable
Excellent analytical skills and ability to identify pattern in data to make recommendations in an environment with competing demands
Strong written and verbal communication skills in English and Japanese
Proactive, hands on and able to operate autonomously
Nice to have:
Pre-opening and renovation experience in hotels/resorts in Asia preferable