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Director of Digital

ans.co.uk Logo

ANS Group

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Location:
United Kingdom, Manchester

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

The Director of Digital will lead and evolve ANS’s Digital Services practice, with a focus on Microsoft Dynamics 365 and Low Code solutions including Copilot and AI. This role is pivotal in driving innovation, delivery excellence, and customer success across digital transformation engagements. The Director of Digital will shape strategy, build and mentor delivery teams, and ensure scalable, high-margin services that align with ANS’s growth ambitions.

Job Responsibility:

  • Define and execute the digital services delivery strategy across D365 and Low Code/AI platforms
  • Lead cadence of strategic and operational KPIs and Processes including Forecasting, Budgeting and modelling
  • Commercial management of the digital practice area
  • Regular engagement with commercial finance
  • Presentation of performance, modelling and metrics to C-suite with commercial recommendations for improvement
  • Champion continuous improvement, governance, and service health reporting
  • Represent Digital Services at SLT and CoE board reviews
  • Oversee delivery of complex D365 and Power Platform solutions, ensuring quality, scope, budget and Customer satisfaction
  • Act as escalation point for strategic customer engagements including Executive sponsorship of major customers
  • Align delivery with pre-sales, project management, managed services teams and other internal teams
  • Lead, mentor and develop resources across the Digital practice
  • Support the evolution of the services, ensuring they are easy to sell, deliver, and support and providing the resource for successful delivery of the services
  • Promote a high-performance, inclusive, and collaborative culture
  • Define and manage KPIs, PDRs, and career progression pathways
  • Own budget revenue, utilisation, recovery and margin targets for Digital Services
  • Support resource planning and capacity forecasting including management of WIP and Headcount planning
  • Drive service profitability and customer satisfaction
  • Ensure seamless transition of projects from Sales to Delivery and Managed Services

Requirements:

  • Strong commercial acumen demonstrating multiple years’ experience in managing complex budget, forecasting and financial processes including communication to C – suit
  • Experience in complex operational modelling in a delivery function
  • Experience of various Target Operating Models and Organisational design in PS or MSP environments
  • Extensive consultancy experience delivering customer solutions
  • Expertise in agile and waterfall methodologies
  • Leadership in professional services in MSP environments
  • Experience in leading, managing and developing large complex technical teams across varying seniority levels
  • Product and domain knowledge in D365, Low code and AI technologies communicating to customers
  • Experience in Enterprise level stakeholder engagement
  • Experience in project directorship and service design
  • Significant experience in leading senior professionals in large project environments
What we offer:
  • 25 days’ holiday, plus you can buy up to 5 more days
  • Birthday off
  • An extra celebration day
  • 5 days’ additional holiday in the year you get married
  • 5 volunteer days
  • Private health insurance
  • Pension contribution match and 4 x life assurance
  • Flexible working and work from anywhere for up to 30 days per year (some exceptions)
  • Maternity: 16 weeks’ full pay
  • Paternity: 3 weeks’ full pay
  • Adoption: 16 weeks’ full pay
  • Company social events
  • Electric car scheme
  • 12 days of personal growth development time
  • Ride to Work Scheme

Additional Information:

Job Posted:
December 19, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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