This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Personify Health is seeking a Director of Data Operations (DataOps) to establish and lead a scalable, reliable, and metrics-driven DataOps function supporting our claims platform. This leader will own end-to-end operational data flows—including all inbound and outbound claims-related file transfers—ensuring data completeness, accuracy, timeliness, and observability in production. This role is critical to building an industry-leading, disciplined, and industrialized DataOps operating model capable of supporting ongoing client migrations, vendor onboarding, and rapidly increasing file volume with confidence and consistency.
Job Responsibility:
Own all DataOps functions directly supporting the claims platform, including eligibility, claims, accumulators, and downstream operational data files
Serve as the executive owner for how operational data files are executed, monitored, and governed across the data ecosystem
Ensure DataOps capacity and scalability support client implementations, renewals, and vendor integrations
Establish clear ownership, accountability, and operating discipline for all inbound and outbound file transfers supporting claims processing
Oversee file automation and delivery across platforms, including the claims platform, data warehouse, EFT/SFTP processes, and outbound file delivery tools
Ensure end-to-end file traceability and real-time status visibility (e.g., received, processing, automated vs. manual) to prevent operational issues and client impact
Implement automated pre-load and post-load audits for all inbound eligibility, claims, and accumulator data
Implement automated pre-file generation and post-file generation audits for all outbound eligibility, claims, and accumulator data
Define, track, and continuously improve DataOps performance metrics, including triage time, resolution time, incident aging, and recurrence
Proactively detect, triage, and resolve data production issues with predictable turnaround times and minimal client disruption
Partner closely with internal teams (Engineering, Product, Implementation, Client Operations) and external vendors to remediate file delivery risks and design resilient operating models
Provide executive-level visibility and leadership during implementation go-lives and client renewals, reducing DataOps-driven escalations and operational fire drills
Lead and scale a unified DataOps organization responsible for EDI ingestion through outbound data delivery, with clear domain and regional ownership
Build and reinforce a culture of reliability, urgency, accountability, and “right the first time” execution across operational data services
Requirements:
10+ years of experience in data operations, data engineering operations, or platform operations, with significant experience supporting claims or healthcare data ecosystems
Proven leadership experience building and scaling production-grade DataOps or operational data teams
Deep experience with file-based integrations (EDI, SFTP, batch processing), data quality controls, and operational monitoring
Strong understanding of claims, eligibility, and accumulator data flows in healthcare, benefits administration, or payer ecosystems
Demonstrated ability to define operating models, performance metrics, and process discipline at scale
Executive-level communication skills with the ability to drive clarity during high-impact operational moments
What we offer:
Competitive base salary and benefits effective day one
Comprehensive medical and dental through our own health solutions
Unlimited PTO
Mental health support, retirement planning, and financial protection
Professional development with clear career progression and learning budgets
Mission-driven culture where diverse perspectives drive real impact on people's health