Director of Customer Success Jobs

Supermetrics

Location:
Ireland, Dublin

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We’re looking for a Director of Customer Success, International to join our growing global team! As our international CS leader, you’ll oversee three Regional Managers across EMEA, LATAM, and JAPAC, ensuring we deliver locally resonant strategies that align with global goals. Reporting directly to the Global Director of Customer Success, you’ll act as a strategic deputy (#2) with visibility to the executive team. This is a rare opportunity to shape the experience of thousands of marketers worldwide with Supermetrics. We’re moving from startup to scale-up, and we’re looking for an external hire who can bring fresh insights to help us on this journey. With your MarTech expertise, global leadership experience, and ability to scale teams across diverse geographies, you'll help us define what world-class Customer Success looks like on an international stage.

Job Responsibility:

Lead and grow regional CS teams across EMEA, LATAM, and JAPAC
Drive regionalization strategies for adoption, growth, and advocacy
Act as a trusted deputy to the Global CS Leader, shaping international strategy and executive-level insights
Partner with Sales, Marketing, Product, and Support to align local execution with global strategy
Champion the voice of the customer and design a truly differentiated customer experience
Prepare the org for scale by leading change management of the expansion of our CS tech stack (new tooling planned for 2026)

Requirements:

8+ years in Customer Success or related leadership roles, including international team management
Significant MarTech or SaaS domain expertise, ideally working with marketing leaders
Skilled in change management and leading organizations through scale
Strong operational chops, with experience building scalable processes and evaluating/implementing CS tooling
Cultural intelligence and the ability to lead across geographies, languages, and time zones
Executive presence, storytelling skills, and a collaborative leadership style
Passion for the customer experience. You are interested in building something truly differentiated

What we offer:

Competitive compensation package, including equity
Great work equipment, and home office allowance for those working in our fully remote locations
Health care benefit and leisure time insurance
Annual 1000 euros of personal learning budget
Sports and wellbeing allowance

Additional Information:

Job Posted:
December 12, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Director of Customer Success