Director of Customer Success Job at EdTech Jobs (McLean)

Director of Customer Success

EdTech Jobs

Location:
United States , McLean

Category:
Customer Service

Contract Type:
Not provided

Salary:

120000.00 - 160000.00 USD / Year

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Job Description:

The Director of Customer Success owns the long-term success, retention, and growth of Meazure Learning’s strategic partners within the Professional Testing division. This role leads the end-to-end customer experience for a portfolio of named enterprise accounts, ensuring Meazure is seen not simply as a vendor, but as a mission-critical testing and assessment partner. By combining strategic account leadership, operational fluency, and data-driven insight, this role drives sustained exam volume, expands adoption of Meazure’s full-service portfolio, and protects revenue by embedding Meazure deeply into each partner’s testing ecosystem.

Job Responsibility:

Serve as the primary executive point of contact for assigned large and enterprise partners, owning the overall health, retention, and growth of each relationship
Develop and execute account success plans aligned to partner goals, testing programs, and long-term strategy
Build and maintain strong relationships with key stakeholders and decision-makers to ensure alignment, satisfaction, and advocacy
Sustain and grow exam volume across all assigned accounts through proactive engagement and value delivery
Identify client risk and mitigate and advocate working cross functionally to resolve customer concerns
Set and manage partner expectations, addressing risks and issues before they impact outcomes
Forecast revenue and exam volume for a rolling twelve-month period, providing visibility and predictability to the business
Ensure high-quality, consistent delivery across all services by coordinating closely with internal operations, technology, and service teams
Leverage data to guide conversations, demonstrate value, and inform strategic decisions
Use performance trends and customer insights to proactively optimize testing programs and partner outcomes
Partner closely with the Sales and Account Management team to align on account strategy, pipeline, renewals, and expansion opportunities
Represent Meazure Learning at client meetings, industry events, and conferences to strengthen relationships and elevate Meazure’s brand
Serve as a senior resource for the Customer Success team, providing guidance and support on complex accounts and escalations
Act as a trusted advisor to both customers and internal stakeholders across the organization

Requirements:

3-5 years’ experience in a customer service role
Strong written and verbal communication skills required
Technical aptitude with proficiency in web-based applications, Google Applications, and Microsoft Office Suite
Outstanding relationship and rapport building abilities
The ability to multi-task, prioritize, and balance time across clients, multiple partner relationships and internal initiatives daily while maintaining a profound attention to detail
Able to discern the difference between situations that require escalation, those that require immediate attention without escalation, and those that are important but not immediate
Professional character that represents Meazure Learning’s brand and service standards well
Is patient with and respectful of people and processes. Tries to understand the people and the data before making judgments and acting. Expresses sensitivity and empathy when appropriate
Skilled at troubleshooting with a logical, systematic approach
Willing to travel at least 10% to visit accounts

What we offer:

401(k) plan with company matching & immediate vesting schedule (100% of the 1st 3% and 50% of the next 2%)
BCBS Health, Dental, & Vision Insurance with generous employer funding for employees and dependents
Generous flexible time off approach
Professional development
Remote and hybrid first organization
Great working environment with a team of exceptional people

Additional Information:

Job Posted:
February 19, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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Job Link Share:

Director of Customer Success

EdTech Jobs

Location:
United States , McLean

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 19, 2026

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