Director of Customer Success, Strategic Accounts Job at Dialpad (Denver)

Partner Success Director - Strategic Accounts

As a Partner Success Director - Strategic Accounts at Abridge, you will play a v...

Location

United States , NYC Office, PGH Office

Salary:

150000.00 - 177000.00 USD / Year

Abridge

Expiration Date

Until further notice

Requirements

Proven experience as a Customer/Partner Success Director or Customer Success/Partner Manager
5+ years of experience working in or with enterprise health systems
Strong understanding of the healthcare ecosystem, including the dynamics and challenges faced by large health enterprises and clinicians.
Excellent communication and interpersonal skills, with the ability to build trust and establish rapport with clinicians and stakeholders at all levels.
Technical aptitude and ability to quickly understand and effectively communicate complex software solutions.
Strong problem-solving skills, with a proactive and results-oriented mindset.
Ability to multitask and manage multiple client relationships simultaneously.
Familiarity with CRM software and customer success tools is a plus.
Strong organizational and project management capabilities.
This role requires up to 20% travel

Job Responsibility

Build and maintain strong relationships with clinicians and healthcare professionals across enterprise customers.
Act as a trusted advisor to clinicians, offering guidance and best practices to enhance their productivity, efficiency, and patient outcomes.
Understand user workflows, pain points, and objectives to align our solutions with their needs.
Provide product training and onboarding support to clinicians, ensuring a smooth transition and optimal utilization of our solutions.
Proactively identify and address any issues or concerns raised by clinicians, collaborating with internal teams to provide timely resolutions.
Monitor and track clinician satisfaction and adoption rates, proactively identifying opportunities for improvement and driving engagement initiatives.
Collaborate with the sales team to identify expansion opportunities with existing customers, outlining goals, milestones, and action plans.
Conduct regular business reviews with key stakeholders to assess product performance, user feedback, and identify opportunities for additional value-add solutions.
Present new features, upgrades, and solutions to clients, highlighting their potential benefits and ROI.
Track customer expansion metrics and contribute to revenue growth targets.

What we offer

Offers Equity
$27,081 – $31,860 Bonus
Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families.
Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA.
Paid Parental Leave: Generous paid parental leave for all full-time employees.
Family Forming Benefits: Resources and financial support to help you build your family.
401(k) Matching: Contribution matching to help invest in your future.
Personal Device Allowance: Tax free funds for personal device usage.
Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.

Fulltime

Director of Customer Success Account Management

We are looking to hire a Director of Customer Success Account Management. Micros...

Location

United States , Multiple Locations

Salary:

130900.00 - 251900.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
OR equivalent experience
Authorization to work in the United States that does not now or in the future require employer sponsorship
Preferred: Bachelor's Degree AND 12+ years experience OR Master's Degree AND 10+ years experience
5+ years relevant work experience within customer industry
3+ years people management experience
3+ years experience managing a consumption portfolio
Project Management Institute (PMI) or equivalent Project Management certification
Prosci or equivalent certification

Job Responsibility

People Management: Model, coach, and care
Customer Relationship Management: Lead executive relationships, ensure customer value, manage issues, expand relationships
Technical Relevance: Coach team on technical knowledge, advise customers on Microsoft technology
Customer Success Leadership: Guide team to resolve blockers, identify opportunities, support customer adoption, drive customer value, develop strategic roadmaps, manage risks and escalations

Fulltime

Director of Customer Success

The Director of Customer Success owns the long-term success, retention, and grow...

Location

United States , McLean

Salary:

120000.00 - 160000.00 USD / Year

EdTech Jobs

Expiration Date

Until further notice

Requirements

3-5 years’ experience in a customer service role
Strong written and verbal communication skills required
Technical aptitude with proficiency in web-based applications, Google Applications, and Microsoft Office Suite
Outstanding relationship and rapport building abilities
The ability to multi-task, prioritize, and balance time across clients, multiple partner relationships and internal initiatives daily while maintaining a profound attention to detail
Able to discern the difference between situations that require escalation, those that require immediate attention without escalation, and those that are important but not immediate
Professional character that represents Meazure Learning’s brand and service standards well
Is patient with and respectful of people and processes. Tries to understand the people and the data before making judgments and acting. Expresses sensitivity and empathy when appropriate
Skilled at troubleshooting with a logical, systematic approach
Willing to travel at least 10% to visit accounts

Job Responsibility

Serve as the primary executive point of contact for assigned large and enterprise partners, owning the overall health, retention, and growth of each relationship
Develop and execute account success plans aligned to partner goals, testing programs, and long-term strategy
Build and maintain strong relationships with key stakeholders and decision-makers to ensure alignment, satisfaction, and advocacy
Sustain and grow exam volume across all assigned accounts through proactive engagement and value delivery
Identify client risk and mitigate and advocate working cross functionally to resolve customer concerns
Set and manage partner expectations, addressing risks and issues before they impact outcomes
Forecast revenue and exam volume for a rolling twelve-month period, providing visibility and predictability to the business
Ensure high-quality, consistent delivery across all services by coordinating closely with internal operations, technology, and service teams
Leverage data to guide conversations, demonstrate value, and inform strategic decisions
Use performance trends and customer insights to proactively optimize testing programs and partner outcomes

What we offer

401(k) plan with company matching & immediate vesting schedule (100% of the 1st 3% and 50% of the next 2%)
BCBS Health, Dental, & Vision Insurance with generous employer funding for employees and dependents
Generous flexible time off approach
Professional development
Remote and hybrid first organization
Great working environment with a team of exceptional people

Fulltime

Director of Customer Success - Healthcare

This is a build-and-own role with real stakes. You will step into active, high-i...

Location

United States , Marina del Rey, CA

Salary:

140000.00 - 180000.00 USD / Year

RedRoute

Expiration Date

Until further notice

Requirements

10+ years of experience leading Customer Success for a B2B software company
Proven experience scaling CS from early customers to hundreds of accounts
A track record managing complex, high-stakes, business-critical relationships
Strong executive communication skills with customers and internal stakeholders
Deep ownership mentality
Player-coach mindset with a passion for developing exceptional teams
Obsession with customer experience and delivering outcomes

Job Responsibility

Own outcomes for our most strategic customers
Make Flip the most impactful tool in our customers’ tech stack by delivering clear business outcomes and ROI
Ensure our reference list grows as fast as our customer list
Build trusted, executive-level relationships across stakeholders
Travel frequently to meet customers in person and deepen partnerships
Lead the full customer lifecycle
Partner with Sales to support late-stage evaluations and close complex deals
Lead onboarding and implementation through the full lifetime of the customer relationship
Go above and beyond to solve edge cases, test scenarios, and deliver outcomes
Be a deep product & domain expert

What we offer

Comprehensive healthcare
Unlimited vacation
Mandatory half week for everyone over July 4
Full week off at the end of the year
Bonus and/or commission
Equity

Fulltime

Director of Customer Success - Healthcare

This is a build-and-own role with real stakes. You will step into active, high-i...

Location

United States , Brooklyn, New York

Salary:

140000.00 - 180000.00 USD / Year

RedRoute

Expiration Date

Until further notice

Requirements

10+ years of experience leading Customer Success for a B2B software company
Proven experience scaling CS from early customers to hundreds of accounts
A track record managing complex, high-stakes, business-critical relationships — and the ability to articulate exactly how you navigated the hardest moments
Strong executive communication skills with customers and internal stakeholders
Deep ownership mentality — you see problems as yours to solve
Player-coach mindset with a passion for developing exceptional teams
Obsession with customer experience and delivering outcomes

Job Responsibility

Own Outcomes for Our Most Strategic Customers: Make Flip the most impactful tool in our customers’ tech stack by delivering clear business outcomes and ROI
Ensure our reference list grows as fast as our customer list
Build trusted, executive-level relationships across stakeholders — becoming our customers’ favorite partner
Travel frequently to meet customers in person and deepen partnerships
Lead the Full Customer Lifecycle: Partner with Sales to support late-stage evaluations and close complex deals
Lead onboarding and implementation through the full lifetime of the customer relationship
Go above and beyond to solve edge cases, test scenarios, and deliver outcomes customers didn’t think were possible
Be a Deep Product & Domain Expert: Master Flip’s platform quickly (Ecommerce/Retail or Healthcare)
Unpack customer problems beyond surface symptoms to uncover root causes
Translate customer needs into actionable feedback that shapes product strategy and roadmap

What we offer

Comprehensive healthcare
Unlimited vacation, including a mandatory half week for everyone over July 4, and a full week off at the end of the year
Bonus and/or commission as well as equity, in accordance with company policy, and subject to board approval

Fulltime

Director of Customer Success

Everlaw is seeking a highly-experienced Director of Customer Success that meanin...

Location

United States , New York, NY or Oakland, CA

Salary:

201000.00 - 254000.00 USD / Year

Everlaw

Expiration Date

Until further notice

Requirements

At least 8 years of experience leading Customer Success or post‑sales teams in a SaaS environment, including direct people management, owning a book of business, and driving retention, expansion, and customer ROI
Strategic operator who can define a clear vision, translate it into concrete plans and goals, and adjust quickly based on data, risks, and changing customer needs
Strong people leader who develops talent to work largely autonomously: you coach, delegate thoughtfully, practice situational leadership, and provide direct, timely feedback while holding your team accountable
Champion diversity, equity, inclusion, and belonging in how you lead, make decisions, and build teams
Role model Everlaw’s standards and values, including in‑office expectations, meeting engagement, and cross‑functional collaboration, and bring unwavering integrity
Communicate with clarity, confidence and influence in writing, in presentations, and in conversation, proactively managing up and across to share status, surface risks, and build alignment
Deeply customer‑centric: build credible, trusted, long‑term relationships, partner strategically to understand requirements, and proactively drive value, outcomes, and adoption
Consistently drive results, using data and insight to prioritize, make decisions, and execute in service of Everlaw’s growth and your customers’ success
Critical and innovative thinker who isn’t afraid to move quickly on customer and stakeholder expectations, while maintaining a thoughtful plan of action and clear rationale behind decisions

Job Responsibility

Lead a team of Customer Success Managers and Customer Success Associates responsible for the entire post-sale client experience in our Strategic and Plaintiff segments
Develop a team that provides an industry leading customer experience by partnering with clients on segment-specific best practices for using Everlaw, managing escalations, and helping customers realize the full value of their investment
Deeply collaborate across the company, partnering with Sales, Business Development, Product, Engineering, Finance, Marketing and the rest of the Customer Experience organization
Build, coach and manage a team of 7 Customer Success Managers and Customer Success Associates who are workflow experts, driving adoption and value through trusted partnership
Develop a Customer Success roadmap for the Strategic and Plaintiff segments, and then generate required team training and processes to deliver the required outcomes
Create long-lasting, deep and strategic relationships with customers
Identify, track, innovate and deliver on customer metrics including case growth rate (NCR), net dollar retention (NDR), customer success qualified leads (CSQLs) and Moments that Matter (MtM) call to actions (CTAs)
Develop a strong relationship with Product and Engineering teams to drive product improvements from customer and team feedback
Autonomously collaborate cross-functionally to design and improve processes and drive an industry-leading customer experience
Inspire, enable and develop your team to be Trusted Advisors and strategic workflow consultants

What we offer

Equity program
401(k) retirement plan with company matching
Health, dental, and vision
Flexible Spending Accounts for health and dependent care expenses
Paid parental leave and approximately 10 days (80 hours) per year of sick leave
Seventeen paid vacation days plus 11 federal holidays
Membership to Modern Health to help employees prioritize mental health and wellness
Annual allocation for Learning & Development opportunities and applicable professional membership dues
Company-sponsored life and disability insurance
Monthly home internet reimbursement

Fulltime

Director of Customer Success

Everlaw is seeking a highly-experienced Director of Customer Success that meanin...

Location

United States , New York, NY or Oakland, CA

Salary:

201000.00 - 254000.00 USD / Year

Everlaw

Expiration Date

Until further notice

Requirements

At least 8 years of experience leading Customer Success or post‑sales teams in a SaaS environment, including direct people management, owning a book of business, and driving retention, expansion, and customer ROI
Strategic operator who can define a clear vision, translate it into concrete plans and goals, and adjust quickly based on data, risks, and changing customer needs
Strong people leader who develops talent to work largely autonomously: coaches, delegates thoughtfully, practices situational leadership, and provides direct, timely feedback while holding team accountable
Champions diversity, equity, inclusion, and belonging in leadership, decision-making, and team building
Role models company standards and values, including in‑office expectations, meeting engagement, and cross‑functional collaboration, and brings unwavering integrity
Communicates with clarity, confidence and influence in writing, in presentations, and in conversation, proactively managing up and across to share status, surface risks, and build alignment
Deeply customer‑centric: builds credible, trusted, long‑term relationships, partners strategically to understand requirements, and proactively drives value, outcomes, and adoption
Consistently drives results, using data and insight to prioritize, make decisions, and execute in service of growth and customer success
Critical and innovative thinker who isn’t afraid to move quickly on customer and stakeholder expectations, while maintaining a thoughtful plan of action and clear rationale behind decisions

Job Responsibility

Lead a team of Customer Success Managers and Customer Success Associates responsible for the entire post-sale client experience in Strategic and Plaintiff segments
Develop a team that provides an industry leading customer experience by partnering with clients on segment-specific best practices for using Everlaw, managing escalations, and helping customers realize full value
Deeply collaborate across the company, partnering with Sales, Business Development, Product, Engineering, Finance, Marketing and the rest of the Customer Experience organization to ensure a value-driven user experience
Build, coach and manage a team of 7 Customer Success Managers and Customer Success Associates who are workflow experts, driving adoption and value through trusted partnership
Lead meaningful one-on-ones with team, providing actionable guidance, thoughtful feedback, and supporting individual career growth goals
Develop a Customer Success roadmap for the Strategic and Plaintiff segments, and then generate required team training and processes to deliver required outcomes
Create long-lasting, deep and strategic relationships with customers
Identify, track, innovate and deliver on customer metrics including case growth rate (NCR), net dollar retention (NDR), customer success qualified leads (CSQLs) and Moments that Matter (MtM) call to actions (CTAs)
Develop a strong relationship with Product and Engineering teams to drive product improvements from customer and team feedback
Autonomously collaborate cross-functionally to design and improve processes and drive an industry-leading customer experience

What we offer

Equity program
401(k) retirement plan with company matching
Health, dental, and vision
Flexible Spending Accounts for health and dependent care expenses
Paid parental leave and approximately 10 days (80 hours) per year of sick leave
Seventeen paid vacation days plus 11 federal holidays
Membership to Modern Health to help employees prioritize mental health and wellness
Annual allocation for Learning & Development opportunities and applicable professional membership dues
Company-sponsored life and disability insurance
Work in our midtown New York office

Fulltime

Director of strategic accounts

Invert is Bioprocess AI Software, purpose-built to accelerate the development of...

Location

United States

Salary:

Not provided

Invert

Expiration Date

Until further notice

Requirements

5+ years of sales experience, with a proven track record of successfully selling SaaS, ideally in the life science space
Proven experience selling value-based solutions, focused on solving customer pain points rather than feature selling, translating product capabilities into measurable customer outcomes
Experience leading value-based sales cycles, aligning solutions to customer ROI and strategic goals
Act as a trusted advisor, leveraging an extensive network of connections to facilitate access to senior decision-makers and unlock new opportunities for collaboration
Expertise in developing and executing comprehensive account plans that span multiple business units within complex organizations, ensuring alignment and maximizing opportunities
Natural ability to collaborate effectively with a wide range of stakeholders, both internally and externally, fostering strong working relationships
Highly developed presentation skills, particularly adept at delivering compelling in-person presentations to multiple stakeholders to convey value and drive engagement
Proven capability to lead complex negotiations, navigating bespoke commercial agreements to achieve favorable outcomes for all parties involved
Ability to operate in a highly ambiguous and fast-paced environment

Job Responsibility

Cultivate new relationships on behalf of Invert by leveraging your network and identifying opportunities to expand Invert’s presence in the biotech & Pharma sector
Implement long-term sales strategies, effectively communicate with both internal and external stakeholders, collaborate with product teams to align on technical and business requirements, create value in competitive situations, lead commercial negotiations, and successfully close deals
Cultivate and maintain strategic relationships with C-level executives, adeptly navigating complex organizational structures and fostering alignment among diverse stakeholder groups
Design and implement long-term sales strategies aimed at driving significant revenue growth for Invert
Develop and execute effective outbound strategies to create and nurture potential business opportunities, ensuring a robust sales pipeline
Lead the development of deal strategies and manage commercial negotiations for large, complex organizations, ensuring mutually beneficial outcomes
Build and strengthen relationships with executive stakeholders within your assigned accounts, positioning Invert as a trusted partner
Take charge of account mapping and orchestrate strategic meetings with relevant external stakeholders to enhance customer relationships and drive engagement
Actively lead and contribute to team projects aimed at refining our sales processes and shaping a positive, results-driven sales culture at Invert

What we offer

Direct impact on the speed and success of life-saving and planet-sustaining innovations
A team of scientists and technologists building the product they always wished they had
Purpose-built product, fast-paced environment, clear ownership
Flexible remote-first setup, async-first culture, minimal bureaucracy
High-growth startup with impactful work
Fully remote, distributed across US and European timezones
Competitive salary, equity, and benefits
New laptop, monitor, and accessories of your choice
Frequent team offsites
Unlimited PTO

Fulltime

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Director of Customer Success, Strategic Accounts

Job Description

Job Responsibility

Requirements

What we offer

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