Director of Customer Success, Strategic Accounts Job at Dialpad (Denver)

Strategic Account Director

As a Strategic Account Director, you will join an account team to drive growth, ...

Location

United States

Salary:

256000.00 - 301000.00 USD / Year

Checkr

Expiration Date

Until further notice

Requirements

10+ years of consultative experience managing and growing large enterprise relationships (≥ $15M) with complex organizational structures and deep technical/product needs
Demonstrated success closing new lines of business in major global accounts, navigating multiple stakeholders (EVPs, CXOs, end-users) in extended sales cycles
Proven record of exceeding revenue-based targets with an innovative or disruptive technology solution, including detailed account planning and executive communication
Skilled at synthesizing technical information and simplifying it for executive audiences, while maintaining the ability to discuss product features and integration details with day-to-day practitioners
Strong negotiation, communication, and presentation skills—capable of building credibility and trust at all organizational levels
Comfort managing competing priorities in a fast-paced environment, juggling multiple large accounts while working cross-functionally to deliver impactful results
A collaborative mindset: you thrive when planning, executing, iterating, and celebrating wins with your team and partners

Job Responsibility

Establish and maintain strong VP/C-suite relationships, guiding the customer’s strategic direction and cultivating executive-level buy-in for expansions and new product adoption
Create a roadmap for increasing revenue through multi-unit adoption (e.g., across new business lines), collaborating cross-functionally with internal teams to execute on shared product roadmaps
Lead structured account planning, including quarterly business reviews and executive readouts, to surface value delivered, address challenges, and position future product opportunities
Negotiate and close high-value contracts, ensuring alignment with customer needs, Checkr’s broader strategy, and the spirit of genuine partnership
Provide consultative guidance, leveraging data and insights to highlight how new features or enhancements can boost operational efficiency and ROI for the client
Advocate internally for product improvements by relaying market trends and future needs learned through the client’s feedback and business objectives
Coordinate with cross-functional partners (Engineering, Product, Sales, Support) to swiftly resolve escalations, clarify requirements, and ensure a consistent, high-quality customer experience

Fulltime

Strategic Account Director

As a Strategic Account Director, you will join an account team to drive growth, ...

Location

United States , San Francisco

Salary:

277000.00 - 326000.00 USD / Year

Checkr

Expiration Date

Until further notice

Requirements

10+ years of consultative experience managing and growing large enterprise relationships (≥ $15M) with complex organizational structures and deep technical/product needs
Demonstrated success closing new lines of business in major global accounts, navigating multiple stakeholders (EVPs, CXOs, end-users) in extended sales cycles
Proven record of exceeding revenue-based targets with an innovative or disruptive technology solution, including detailed account planning and executive communication
Skilled at synthesizing technical information and simplifying it for executive audiences, while maintaining the ability to discuss product features and integration details with day-to-day practitioners
Strong negotiation, communication, and presentation skills—capable of building credibility and trust at all organizational levels
Comfort managing competing priorities in a fast-paced environment, juggling multiple large accounts while working cross-functionally to deliver impactful results
A collaborative mindset: you thrive when planning, executing, iterating, and celebrating wins with your team and partners

Job Responsibility

Establish and maintain strong VP/C-suite relationships, guiding the customer’s strategic direction and cultivating executive-level buy-in for expansions and new product adoption
Create a roadmap for increasing revenue through multi-unit adoption (e.g., across new business lines), collaborating cross-functionally with internal teams to execute on shared product roadmaps
Lead structured account planning, including quarterly business reviews and executive readouts, to surface value delivered, address challenges, and position future product opportunities
Negotiate and close high-value contracts, ensuring alignment with customer needs, Checkr’s broader strategy, and the spirit of genuine partnership
Provide consultative guidance, leveraging data and insights to highlight how new features or enhancements can boost operational efficiency and ROI for the client
Advocate internally for product improvements by relaying market trends and future needs learned through the client’s feedback and business objectives
Coordinate with cross-functional partners (Engineering, Product, Sales, Support) to swiftly resolve escalations, clarify requirements, and ensure a consistent, high-quality customer experience

Fulltime

Senior Director, Enterprise Customer Success

As our Regional Vice President, North America Customer Success, you will be repo...

Location

United States , Atlanta

Salary:

180000.00 - 275000.00 USD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

Ability to communicate and effectively present (verbally/in writing) coaching plans, strategic plans for your business, problem solving and decision making situations
Take on new challenges and the ability to work through uncertainty
Proven track record of trusted advisor to the C-suite in Enterprise accounts with strong consultative skills
Experience building plays and associated playbooks using Customer Success technologies such as Gainsight
Understand and can apply Customer Journey frameworks to CSM tasks and responsibilities
Minimum of 10 years experience with a combination of working in a consulting firm running a team of senior consultants, and leading services or success organizations in a SaaS company
A four year degree or equivalent
Demonstrated ability to manage customer accounts in conjunction with sales organizations
Exceptional leader of high integrity, intellect, and character who can set a clear vision for the group and plan, hire, manage, and inspire teams to achieve extraordinary results consistently quarter over quarter

Job Responsibility

Advocate for the Customer
Strategic Leadership
Team Management
Retention and Growth
Data Analysis and Reporting
Cross-Functional Collaboration
Process Improvement / Managing Workload

What we offer

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Senior Director, Enterprise Customer Success

As the Regional Vice President, North America Customer Success, you will lead a ...

Location

Canada , Toronto

Salary:

192000.00 - 264000.00 CAD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

Ability to communicate and effectively present (verbally/in writing) coaching plans, strategic plans for your business, problem solving and decision making situations
proven track record of trusted advisor to the C-suite in Enterprise accounts with strong consultative skills
experience building plays and associated playbooks using Customer Success technologies such as Gainsight to measure impact and effectiveness
understand and can apply Customer Journey frameworks to CSM tasks and responsibilities
minimum of 10 years experience with a combination of working in a consulting firm running a team of senior consultants, and leading services or success organizations in a SaaS company
a four year degree or equivalent
demonstrated ability to manage customer accounts in conjunction with sales organizations
exceptional leader of high integrity, intellect, and character who can set a clear vision for the group and plan, hire, manage, and inspire teams to achieve extraordinary results consistently quarter over quarter.

Job Responsibility

Proactively engage with customers to understand their needs, address challenges, and ensure they are achieving desired outcomes with the company's products or services
serve as a voice of the customer within the organization, ensuring customer feedback is heard and acted upon
develop and implement customer success strategies aligned with business goals, focusing on maximizing customer lifetime value and driving revenue growth
uplevel our engagement with Executive decision makers and position the Operations Cloud as the platform for modern enterprises
lead, mentor, and develop a high-performing customer success organization, providing guidance, coaching, and performance management
build and sustain a team of high performing leaders who embody our values, establish trusted advisor relationships and focus on making every customer successful
key metrics for this role are: gross revenue retention, net revenue retention, executive engagement, adoption, professional services, support and PagerDuty University
drive customer retention and expansion by identifying opportunities for upselling, cross-selling, and building strong customer relationships
monitor key customer success metrics, identify trends, and use data to inform decision-making and improve processes
establish a rhythm of the business that is consistent and predictable in running the business activities and change the business projects

What we offer

Competitive salary
comprehensive benefits package from day one
flexible work arrangements
company equity
ESPP (Employee Stock Purchase Program)
retirement or pension plan
generous paid vacation time
paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Senior Director, Enterprise Customer Success

PagerDuty is a global leader in digital operations management, enabling customer...

Location

United States , Atlanta

Salary:

180000.00 - 275000.00 USD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

Ability to communicate and effectively present (verbally/in writing) coaching plans, strategic plans for your business, problem solving and decision making situations
Take on new challenges and the ability to work through uncertainty
Proven track record of trusted advisor to the C-suite in Enterprise accounts with strong consultative skills
Experience building plays and associated playbooks using Customer Success technologies such as Gainsight to measure impact and effectiveness
Understand and can apply Customer Journey frameworks to CSM tasks and responsibilities
Minimum of 10 years experience with a combination of working in a consulting firm running a team of senior consultants, and leading services or success organizations in a SaaS company
A four year degree or equivalent
Demonstrated ability to manage customer accounts in conjunction with sales organizations
Consistently delivering against targets
reduce churn and downgrades, produce accurate forecasts, while maintaining a focus on cost to serve

Job Responsibility

Proactively engage with customers to understand their needs, address challenges, and ensure they are achieving desired outcomes with the company's products or services
Serve as a voice of the customer within the organization, ensuring customer feedback is heard and acted upon
Develop and implement customer success strategies aligned with business goals, focusing on maximizing customer lifetime value and driving revenue growth
Uplevel our engagement with Executive decision makers and position the Operations Cloud as the platform for modern enterprises
Understand and ability to articulate Operations Cloud value proposition and how PagerDuty helps corporations revolutionize their digital operations
Lead, mentor, and develop a high-performing customer success organization, providing guidance, coaching, and performance management
Build and sustain a team of high performing leaders (Success Managers and Directors) who embody our values, establish trusted advisor relationships and focus on making every customer successful
Instill operational rigor and consistency, as appropriate, to define and refine success manager engagement strategies, account management, and programs at scale
Drive customer retention and expansion by identifying opportunities for upselling, cross-selling, and building strong customer relationships
Forecast renewals by working cross functionally with sales, renewals and operations

What we offer

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Strategic Customer Success Partner Coach

As a Client Success Partner Coach (CSP Coach), you will own the most critical cu...

Location

France , Paris

Salary:

Not provided

360Learning

Expiration Date

Until further notice

Requirements

At least 10 years of extensive experience in Customer Success
5 years in a Manager position
Ability to find the middle ground between product, learning and development strategy and champion collaborative learning
Understanding of French enterprise market dynamics (corporate culture, L&D trends, procurement)
Strong negotiation and stakeholder management skills (C-level execs, HR/L&D leaders)
Data-driven decision making (analyzing churn, adoption, and success metrics)
Coaching and mentoring skills (developing junior/mid-level client success managers)
Performance management & career development planning
Fluent English (US/UK) / B2 level or equivalent (FR)
Successful experience as a CSP (having achieved objectives over the last 18 months)

Job Responsibility

Own the most critical customers in France
Support, mentor and guide the Client Success Partners (CSPs) that manage them
Responsible for the development of every team member and the achievement of renewal and expansion of clients for the largest accounts in the French market
Establish yourself as the point of escalation on your team’s accounts
Define initiatives to fill identified gaps
Report on risk, detailed product needs, retention, expansion and customer performance metrics
Deliver quarterly performance reviews for direct reports
Define OKRs
Define routine for working with AMs / product / alliances / CS Ops
Be autonomous on account reviews

What we offer

Work From Home stipend
RTT
Lunch vouchers
Medical insurance
Gym subscription
1 month parental leave for the second parent
Flexible hours
Full remote work possible anywhere in France
Diversity, Equity, and Inclusion ERGs (Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, Ethnic Diversity)
Corporate Social Responsibility charter

Fulltime

Director of Customer Success, EMEA

We’re looking for a Director of Customer Success – EMEA to join our global team ...

Location

Israel , Tel Aviv

Salary:

Not provided

Cyera

Expiration Date

Until further notice

Requirements

5+ years of experience leading technical CS, TAM, or Professional Services teams, including experience managing multi-regional teams across EMEA
Served as a Head/Director of CS, or in a similar leadership role, within a B2B SaaS or cybersecurity organization
Strong technical support mindset, with the ability to guide teams through complex troubleshooting, root-cause analysis, and customer escalations
You are comfortable partnering directly with Support and Engineering to resolve critical issues, streamline escalation paths, and ensure a seamless, high-quality customer experience
Excel at building scalable processes, driving adoption, managing renewals, and leading change across complex environments
Thrive in a fast-paced, high-growth, and ambiguous startup environment, making decisions with clarity and confidence
Bring a strong technical orientation, with experience working alongside Product, Engineering, and Architecture teams
Fluent in Salesforce, BI tooling, customer analytics, and data-driven decision-making
A compelling communicator, capable of leading both executive-level business discussions and deep technical workshops
Willing and able to travel 25–50% to engage directly with customers and teams.

Job Responsibility

Lead and scale technical Customer Success teams across EMEA, shaping team structure, methodologies, and execution standards as Cyera expands globally
Develop and operationalize CS infrastructure—including customer journeys, playbooks, QBR frameworks, KPIs, and dashboards—to drive predictable outcomes and organizational alignment
ֿBuild and own a comprehensive renewals strategy covering process design, forecasting, workflows, timelines, and escalations to ensure timely renewals, reduced churn, and strong retention
Collaborate closely with CSEs, Account Managers, and cross-functional leaders to streamline renewals and remove operational friction
Act as a strategic partner to enterprise customers, deepening relationships, understanding business goals, identifying expansion opportunities, and driving measurable value throughout the lifecycle
Monitor customer health, usage patterns, adoption trends, and risk indicators
proactively address issues to prevent escalations and protect satisfaction
Lead cross-functional initiatives to resolve renewal challenges, enhance onboarding and training, optimize support processes, and improve operational efficiency across regions
Partner with Product, OCTO, Sales, SEs, Support, and Services to align priorities, influence roadmap decisions, and ensure seamless customer transitions
Oversee end-to-end CS operations, including onboarding, enablement, engagement, and documentation, implementing best practices and standard operating procedures

Fulltime

Strategic Account Director

Strategic Account Managers are responsible for managing and growing our highest ...

Location

Salary:

Not provided

ANS Group

Expiration Date

Until further notice

Requirements

Experience in B2B tech sales or account management, with a proven track record of growing high-value accounts (ideally £1M+ spend per year)
Demonstrated ability to engage with C-level executives and navigate complex corporate structures
Evidence of outstanding performance in current sales roles, consistently surpassing targets
Outstanding interpersonal skills, empathy, and a talent for building trust with senior stakeholders
Highly organised and process-driven, with the ability to follow and optimise sales methodologies and account management frameworks
Skilled in orchestrating and managing complex partner and technology ecosystems across customer accounts
Proven ability to lead and coordinate virtual teams across the business, enabling them to deliver maximum value to strategic customers
Ability to align solutions with clients’ long-term goals and stay attuned to industry trends
Strong grasp of client financials, market dynamics, and growth opportunities
Adept at navigating complex deal negotiations and influencing both internal and external stakeholders

Job Responsibility

Strategic Relationship Building: Cultivate and nurture trusted relationships with C-level executives and key stakeholders in assigned major accounts
Act as a strategic partner, gaining a deep understanding of clients’ business models, objectives, and sector challenges to provide tailored solutions
Account Strategy and Delivery: Develop and implement strategic account plans to drive revenue growth through upselling, cross-selling, and contract renewals
Work closely with the Strategic Accounts Director to craft and present bespoke go-to-market strategies for high-value deals
Revenue Growth and Client Retention: Identify and capitalise on opportunities to expand account revenue, increasing share of wallet and customer lifetime value (CLV)
Secure contract renewals and extensions to ensure enduring partnerships
Cross-Functional Collaboration: Collaborate seamlessly with Sales, Marketing, Product, and Customer Success teams to align solutions with client needs
Champion the client’s perspective internally to shape product enhancements and service improvements
Monitor account health, engagement, and financial metrics (e.g., revenue growth, Net Promoter Score
Client Advocacy and Innovation: Facilitate collaborative initiatives or co-innovation projects with clients to deliver mutual value

What we offer

25 days’ holiday, plus you can buy up to 5 more days
Birthday off
An extra celebration day
5 days’ additional holiday in the year you get married
5 volunteer days
Private health insurance
Pension contribution match and 4 x life assurance
Flexible working and work from anywhere for up to 30 days per year (some exceptions)
Maternity: 16 weeks’ full pay
Paternity: 3 weeks’ full pay

Director of Customer Success, Strategic Accounts

Dialpad

Location:
United States , Denver

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 29, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Director of Customer Success, Strategic Accounts

Strategic Account Director

Strategic Account Director

Senior Director, Enterprise Customer Success

Senior Director, Enterprise Customer Success

Senior Director, Enterprise Customer Success

Strategic Customer Success Partner Coach

Director of Customer Success, EMEA

Strategic Account Director

Director of Customer Success, Strategic Accounts

Dialpad

Location:United States , Denver

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:December 29, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Director of Customer Success, Strategic Accounts

Strategic Account Director

Strategic Account Director

Senior Director, Enterprise Customer Success

Senior Director, Enterprise Customer Success

Senior Director, Enterprise Customer Success

Strategic Customer Success Partner Coach

Director of Customer Success, EMEA

Strategic Account Director

Location:
United States , Denver

Category:
Customer Service

Contract Type:
Not provided

Job Posted:
December 29, 2025