Director of Customer Success - Healthcare Job at RedRoute (Brooklyn, New York)

Director of Customer Success - Healthcare

This is a build-and-own role with real stakes. You will step into active, high-i...

Location

United States , Marina del Rey, CA

Salary:

140000.00 - 180000.00 USD / Year

RedRoute

Expiration Date

Until further notice

Requirements

10+ years of experience leading Customer Success for a B2B software company
Proven experience scaling CS from early customers to hundreds of accounts
A track record managing complex, high-stakes, business-critical relationships
Strong executive communication skills with customers and internal stakeholders
Deep ownership mentality
Player-coach mindset with a passion for developing exceptional teams
Obsession with customer experience and delivering outcomes

Job Responsibility

Own outcomes for our most strategic customers
Make Flip the most impactful tool in our customers’ tech stack by delivering clear business outcomes and ROI
Ensure our reference list grows as fast as our customer list
Build trusted, executive-level relationships across stakeholders
Travel frequently to meet customers in person and deepen partnerships
Lead the full customer lifecycle
Partner with Sales to support late-stage evaluations and close complex deals
Lead onboarding and implementation through the full lifetime of the customer relationship
Go above and beyond to solve edge cases, test scenarios, and deliver outcomes
Be a deep product & domain expert

What we offer

Comprehensive healthcare
Unlimited vacation
Mandatory half week for everyone over July 4
Full week off at the end of the year
Bonus and/or commission
Equity

Fulltime

Director, Customer Success

Are you a seasoned customer success leader with a passion for building relations...

Location

United States , Boston

Salary:

112000.00 - 204000.00 USD / Year

SOPHiA GENETICS

Expiration Date

Until further notice

Requirements

Advanced degree in Life Sciences, Business, or a related field (PhD and/or MBA are a plus)
8+ years of professional experience in strategic management and consulting
life sciences, diagnostics, or medtech highly desirable
2+ years of people management experience
Complete fluency in the local language with excellent written and oral English
additional languages are a plus
Proven ability to solve complex problems and create engaging presentations that drive change
Self-motivated, positive, and passionate with a strong work ethic
Team-oriented with a multicultural, open mindset
Strong coordination and communication skills, both written and oral

Job Responsibility

Define and optimize the path for customer success
Define and deploy the vision of a "red carpet" customer experience aligned with global strategy
Develop and execute success plans that outline how SOPHiA GENETICS addresses customer needs and measure performance against KPIs
Supervise the region and build engagement strategies with customers and channel partners using a consultative approach
Ensure the team acts transparently, providing value and creating a virtuous circle that guarantees mutual success
Analyze regional sales data and present commercial strategy to senior leadership
Coach the team to develop customer loyalty and minimize churn through active listening
Support the team in mediating between customer requests and the company's vision
Drive product adoption, deliver a positive customer experience, and fuel growth through gross renewals and net retention
Reach or exceed regional revenue targets

What we offer

Outstanding Medical, Dental & Vision with 90% Employer Contribution
Company matched 401K at 4%
Company-paid short & long-term disability insurance
FSA commuter benefits
20 Days PTO, increasing to 25 with tenure
5 Days Sick and 14 Public Holidays
Free EAP

Fulltime

Director of Business Development - Healthcare

CLEAR is seeking a seasoned Director to lead enterprise selling and strategic pa...

Location

United States , New York

Salary:

150000.00 - 350000.00 USD / Year

Clear

Expiration Date

Until further notice

Requirements

7–10+ years of enterprise sales, account management, or partnerships experience within healthcare networks, healthtech, payers/providers
Strong understanding of: Healthcare regulatory and compliance frameworks
Strong understanding of: Digital identity, access management, verification, and fraud prevention workflows
Strong understanding of: The payer, provider, and healthcare IT ecosystem
Exceptional communication and presentation skills, with the ability to engage both technical and non-technical healthcare stakeholders
Experience leading complex enterprise sales cycles with multiple stakeholders and long time horizons
Demonstrated consultative selling skills and strategic account planning expertise
Strong negotiation skills and a track record of closing impactful deals
Stay current on regulations, healthcare identity standards (e.g., NIST IAL/AAL frameworks), interoperability requirements, and market trends
Conduct competitive analysis and advise internal teams on market opportunities, differentiation, and partnership potential

Job Responsibility

Full execution of deals from top-to-bottom of funnel - pitch, shape deals, contracting, pricing, etc.
Partner cross-functionally internally with Product, Partner Success, Legal, Security to align business requirements with existing/future capabilities
Manage existing pipeline and build your own pipeline
Conduct research, deliver competitive intelligence on healthcare business trends, conduct capability needs/development, and support internal forecasting processes
Land new B2B opportunities and expand to additional opportunities to broaden CLEAR’s network throughout the client’s organization
Develop and deepen your understanding of CLEAR’s existing products and future capabilities

What we offer

Comprehensive healthcare plans
Family-building benefits (fertility and adoption/surrogacy support)
Flexible time off
Annual wellness stipend
Free OneMedical memberships for you and your dependents
A CLEAR Plus membership
A 401(k) retirement plan with employer match
Catered lunches every day
Fully stocked kitchens
Stipends and reimbursement programs for well-being and learning & development

Fulltime

Global Head of Mid-Market Customer Success

The Global Head of Mid-Market Customer Success leads one of GlobalData Healthcar...

Location

United States , New York City

Salary:

130000.00 - 150000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

8+ years in Customer Success or commercial client management
at least 3 years leading a CS team of 5+ people globally
Demonstrated experience owning and improving segment-level retention (VRR/GRR) and expansion (NRR) metrics in a B2B SaaS or data/intelligence business
Strong people leadership credentials
evidence of building high-performing teams
managing through change
and developing talent
Experience operating in a PE-backed or high-growth commercial environment with aggressive targets and fast iteration cycles
Comfortable with data and analytics
able to build renewal forecasts

Job Responsibility

Lead
coach
and develop a global team of mid-market CSMs
setting clear performance expectations
KPIs
and development pathways
Run regular 1:1s
team calls
and performance reviews
create a culture of accountability

Fulltime

Associate Director, Customer Optimization & Adoption

This is where your work makes a difference. At Baxter, we believe every person—r...

Location

United States

Salary:

160000.00 - 220000.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

5+ years of experience in healthcare technology implementation or related healthcare fields
Background in healthcare, medical devices, or professional services strongly preferred
Ability to evaluate trade-offs and drive decisions with cross-functional alignment
Comfort operating in a matrixed environment with competing priorities
Strong attention to detail and motivation for high-level problem solving
Experience in fast-paced global environments
Clear, decisive thinking that accelerates team execution
Strong communication, leadership, and relationship-building skills

Job Responsibility

Developing customer success strategies that improve retention, expansion, and overall customer health
Leading and mentoring a multidisciplinary team of Customer Success Leaders, Clinical Managers, and Application Engineers
Establishing structure and process for new initiatives to prioritize work and eliminate duplication
Providing insight on competitive landscape to guide decision-making and strategic focus
Driving operational efficiencies across the Customer Optimization and Adoption team
Building strong internal partnerships that foster collaboration and effective communication
Creating and executing best-practice frameworks and playbooks for customer success
Reporting operational and strategic metrics to Baxter leadership and supporting revenue-driven initiatives

What we offer

Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan (RSP)
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave

Fulltime

New

Associate Director of Regional Accounts - Eastern US

The Regional Account Associate Director (RAD) is responsible for leading market ...

Location

United States

Salary:

Not provided

The Muse

Expiration Date

Until further notice

Requirements

A bachelor's degree is required, with an advanced degree preferred
At least 10 years of pharmaceutical experience, including a minimum of 3-5 years GPO, MSO and Non-Acute clinic customer account management and/or sales management and rare disease experience
Preferred experience working with infusion site of care delivering settings
Working knowledge of GPOs, Infusion center and Specialty Pharmacy
Demonstrated success with account management, market sales growth and product profitability
Proven performance in previous roles
Knowledge and/or understanding of contract of purchase performance and data agreements

Job Responsibility

Demonstrate broad knowledge of the regional healthcare industry including emerging trends, evolving customer segments and developing policies impacting patient flow, product flow and dollar flow
Lead negotiation and execution of customer contracts, including performance-based agreements and data agreements, to support access, accountability, and achievement of business objectives
Work with teams across Strategic Pricing and Contracting, Marketing, Sales, Medical Affairs, Insights and Analytics, Payer Channel Marketing, and Patient Support to implement brand strategies and deliver portfolio value
Provide leadership in developing account strategies by aligning with Strategic Account Plans, focusing on both short-term (12-24 months) and long-term (over 2 years) engagement and partnership objectives
Models the ability to influence others and lead without authority during complex situations, fostering collaborative problem-solving and reaching consensus
For identified key accounts responsible for executing business to business engagement for assigned products with key leaders in community clinics and health systems, including business, C-Suite, procurement, and financial decision-makers
Identify, pursue, and secure product adoption opportunities within GPO, MSO and Non-Acute clinic customers
Lead large-scale initiatives to drive product utilization and business growth

What we offer

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Short-Term Disability
Long-Term Disability
FSA
HSA
Mental Health Benefits
Adoption Leave

Fulltime

New

Associate Director of Regional Accounts - Central US

CSL is a leading global biotechnology company with a dynamic portfolio of lifesa...

Location

United States

Salary:

Not provided

The Muse

Expiration Date

Until further notice

Requirements

A bachelor's degree is required, with an advanced degree preferred
At least 10 years of pharmaceutical experience, including a minimum of 3-5 years GPO, MSO and Non-Acute clinic customer account management and/or sales management and rare disease experience
Preferred experience working with infusion site of care delivering settings
Working knowledge of GPOs, Infusion center and Specialty Pharmacy
Demonstrated success with account management, market sales growth and product profitability
Proven performance in previous roles
Knowledge and/or understanding of contract of purchase performance and data agreements

Job Responsibility

Demonstrate broad knowledge of the regional healthcare industry including emerging trends, evolving customer segments and developing policies impacting patient flow, product flow and dollar flow
Lead negotiation and execution of customer contracts, including performance-based agreements and data agreements, to support access, accountability, and achievement of business objectives
Work with teams across Strategic Pricing and Contracting, Marketing, Sales, Medical Affairs, Insights and Analytics, Payer Channel Marketing, and Patient Support to implement brand strategies and deliver portfolio value
Provide leadership in developing account strategies by aligning with Strategic Account Plans, focusing on both short-term (12-24 months) and long-term (over 2 years) engagement and partnership objectives
Models the ability to influence others and lead without authority during complex situations, fostering collaborative problem-solving and reaching consensus
For identified key accounts responsible for executing business to business engagement for assigned products with key leaders in community clinics and health systems
Identify, pursue, and secure product adoption opportunities within GPO, MSO and Non-Acute clinic customers

What we offer

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Short-Term Disability
Long-Term Disability
FSA
HSA
Mental Health Benefits
Adoption Leave

Fulltime

Director Healthcare Operations

Location

Canada , New Brunswick

Salary:

Not provided

Foundever

Expiration Date

Until further notice

Requirements

Minimum 8-10 years of progressive experience in healthcare operations, health services administration or a related field
Minimum 3 years of leadership or supervisory experience managing teams
Demonstrated experience working within or alongside government health departments, public health agencies, provincial/territorial health authorities, or healthcare delivery organizations
Experience with virtual care, telehealth, or digital health programs is a strong asset
Background in contact centre, BPO, or service delivery operations within a healthcare context is an asset
Bachelor's Degree in Health Administration, Public Health, Business Administration, or a related field (required)
Relevant professional certifications (e.g., CPHIMS, LEAN/Six Sigma, PMP) are considered assets
Bilingualism in English and French is an asset
Healthcare Ecosystem Knowledge – Solid understanding of Canadian healthcare systems, government health program delivery, patient safety frameworks, and health service regulation
Client Relationship Management - Demonstrated success in building excellent customer/client relationships and government stakeholder relationships

Job Responsibility

Nurture client relationships by ensuring proactive delivery of solutions that enhance service quality and reduce costs
Foster a culture of patient safety through the development of policies, procedures, quality management, training, clinical systems and operational objectives
Oversee operating systems, policies and procedures within the Healthcare division for continual improvement aligned with business goals
Lead process improvement efforts within the vertical
Manage both human and material resources
Provide strong support for the long-term strategies of the organization
Be instrumental in translating the company’s vision into actionable strategies
Collaborate with senior leadership to define long-term goals and develop comprehensive plans to achieve them
Support Foundever and clients in achieving service, quality and contribution goals
Demonstrate sound fiscal management in achieving profitability goals

What we offer

Impactful work
Opportunity to work on cutting-edge AI technologies that will be game-changers for our business
Professional growth
Continuous learning and development opportunities in a dynamic, remote work environment
Competitive compensation
Attractive salary and benefits package
Collaborative environment
A supportive team culture with opportunities for occasional travel for training and industry events

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Director of Customer Success - Healthcare

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