Director of Customer Success - Healthcare Job at RedRoute (Brooklyn, New York)

Customer Success Director

Build irreplaceable relationships with Pomelo’s health plan and employer custome...

Location

United States

Salary:

160000.00 - 190000.00 USD / Year

Pomelo Care

Expiration Date

Until further notice

Requirements

7-10 years of experience in consulting, customer success, or project management
Preferably 5+ years of health tech or healthcare experience
2+ years managing a team
Strong project management and creative problem solving experience
Proactive, solution-oriented, and customer-focused mindset
Proven experience leading projects and competing priorities across a range of external stakeholders and cross-functional internal teams
Exceptional written and verbal communication skills
Self-motivated and eager to thrive in a fast-paced metric-driven environment
Track record of meeting or exceeding customer satisfaction, retention, and expansion goals
Willingness and interest in using data and research to learn new content areas

Job Responsibility

Serve as the primary point of contact and trusted advisor for Pomelo’s customers
Develop strong relationships and a deep understanding of their business and member needs
Proactively engage with customers to ensure seamless implementations and deliver an ongoing best-in-class customer experience
Advocate for strategic customer needs and feedback internally
Work cross-functionally with other teams to achieve outcomes and results for customers and Pomelo
Develop and deliver regular business reviews with customers
Identify areas for improvement
Demonstrate Pomelo’s impact for patients and plans/employers
Drive customer retention
Identify and mitigate risks

What we offer

Competitive healthcare benefits
Generous equity compensation
Unlimited vacation
Membership in the First Round Network

Director of Healthcare & Life Sciences Business Unit

To support the continued expansion of the business, Carimus, together with Spyro...

Location

United States , Raleigh

Salary:

Not provided

Carimus

Expiration Date

Until further notice

Requirements

Proven commercial and sales leadership experience within the technology services, digital transformation, or software development sector, leveraging a consultative selling approach
Demonstrated success building relationships and driving business growth with Healthcare & Life Sciences clients
Strong understanding of digital health technologies, life sciences workflows, and relevant regulatory considerations
Experience with structured sales processes, negotiation strategies, and enterprise-level deal cycles
Analytical capability to identify customer needs, uncover insights, and drive cross-sell and upsell opportunities
Proficiency in preparing proposals, leading executive-level presentations, and communicating value narratives
Ability to collaborate effectively with globally distributed partners, teams, and stakeholders
A positive, resilient, and relationship driven approach to leadership and client engagement

Job Responsibility

Develop and execute the growth strategy for the Healthcare & Life Sciences business unit
Engage prospective clients to understand their business needs and clearly articulate how Carimus & Spyrosoft solutions deliver measurable value
Demonstrate a deep understanding of Carimus & Spyrosoft’s value propositions
Build and maintain a disciplined qualification process
Provide accurate sales forecasting and effectively communicate opportunity rationale
Bring together cross-functional resources to advance opportunities and close business
Contribute to shaping pricing strategies, service packages, and go to market motions
Oversee the full customer lifecycle from presales engagement through long-term account management

Fulltime

Director of Strategic Partnerships for Aramark Healthcare+

The Director of Strategic Partnerships for Aramark Healthcare+ will be responsib...

Location

United States , Chicago

Salary:

150000.00 - 165000.00 USD / Year

Aramark

Expiration Date

Until further notice

Requirements

3-5 years of Relevant Sales Experience including strategic selling in Major or National Accounts in business-to-business sales or account management organization, preferably 3-5 years in successful key account/client retention role
Strong presentation skills, written, verbal communication and interpersonal skills
Demonstrated experience with presenting to C-Suite level groups or channel partners
Commercial awareness of our company processes and common business practices
Extremely organized, disciplined, and able to manage through ambiguity & multiple accounts simultaneously
Highly driven, with passion for excellence in customer service and customer management with a confident assertive style
Effective time management skills including the ability to influence others to a desired outcome
Self-Starter with a strong drive for results
Ability to travel up to 75%
Bachelors degree

Job Responsibility

Growth opportunity and retention risk identification through the application of key data analytics
Strong and consistent proficiency in the use of CRM, Strength of Sale, and other key Sales process tools
Building relationships base on trust & credibility with key decision makers to understand organizational dynamics of key customers through wiring and client Segmentation mapping
Client value communication initiatives including but not limited to Account Growth Plans (AGP), Strategic Update and Performance Reviews (SUPR) and Client Business Reviews (CBR), client-based professional organizations and conferences and thought leadership opportunities
Drive Base Business and Vertical Growth that focuses on Challenging Clients to think differently through relevant insights, coaching our respective support teams to drive growth and accountability, and executing our Growth model in accordance with Aramark financial standards
Ensure delivery of client expectations within contract portfolio through comprehensive account review processes, at least quarterly for key customers and in partnership with the operational leaders
Lead the proposal development and presentation processes, and ensure successful execution of contract renewals, change of scope, amendments, or post-contract processes
Successful understanding of our Five drivers earning our Right-To-Win through Deep Client Understanding, Right Team on the Ground, Pro-active Innovation, Operational Performance and Senior Leader Visibility

What we offer

medical
dental
vision
work/life resources
retirement savings plans like 401(k)
paid days off such as parental leave and disability coverage

Fulltime

Partner Success Director - Key Accounts

As a Partner Success Director at Abridge, you will play a vital role in ensuring...

Location

United States , Pittsburgh

Salary:

135000.00 - 159300.00 USD / Year

Abridge

Expiration Date

Until further notice

Requirements

Proven experience as a Customer/Partner Success Director or Customer Success/Partner Manager
5+ years of experience working in or with enterprise health systems
Strong understanding of the healthcare ecosystem, including the dynamics and challenges faced by large health enterprises and clinicians
Excellent communication and interpersonal skills, with the ability to build trust and establish rapport with clinicians and stakeholders at all levels
Technical aptitude and ability to quickly understand and effectively communicate complex software solutions
Strong problem-solving skills, with a proactive and results-oriented mindset
Ability to multitask and manage multiple client relationships simultaneously
Familiarity with CRM software and customer success tools is a plus
Strong organizational and project management capabilities
This role requires up to 20% travel

Job Responsibility

Build and maintain strong relationships with clinicians and healthcare professionals across enterprise customers
Act as a trusted advisor to clinicians, offering guidance and best practices to enhance their productivity, efficiency, and patient outcomes
Understand user workflows, pain points, and objectives to align our solutions with their needs
Provide product training and onboarding support to clinicians, ensuring a smooth transition and optimal utilization of our solutions
Proactively identify and address any issues or concerns raised by clinicians, collaborating with internal teams to provide timely resolutions
Monitor and track clinician satisfaction and adoption rates, proactively identifying opportunities for improvement and driving engagement initiatives
Collaborate with the sales team to identify expansion opportunities with existing customers, outlining goals, milestones, and action plans
Conduct regular business reviews with key stakeholders to assess product performance, user feedback, and identify opportunities for additional value-add solutions
Present new features, upgrades, and solutions to clients, highlighting their potential benefits and ROI
Track customer expansion metrics and contribute to revenue growth targets

What we offer

Offers Equity
Bonus
Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families
Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA
Paid Parental Leave: Generous paid parental leave for all full-time employees
Family Forming Benefits: Resources and financial support to help you build your family
401(k) Matching: Contribution matching to help invest in your future
Personal Device Allowance: Tax free funds for personal device usage
Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits

Fulltime

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