This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We are looking to hire a Director of Customer Success Account Management. Microsoft is a company where passionate innovators come to collaborate, envision what can be, and take their careers to places they simply couldn't reach anywhere else. This is a world of more possibility, more innovation, more openness, and more sky’s-the-limit thinking—a cloud-enabled world. Our mission is to empower every person and every organization on the planet to achieve more. We aspire to build the experiences and tools that make it possible for every professional in any business or role to be much more productive. We're fueling digital transformation to make a difference in people's lives and in organizations across the globe.
Technical Relevance: Coach team on technical knowledge, advise customers on Microsoft technology
Customer Success Leadership: Guide team to resolve blockers, identify opportunities, support customer adoption, drive customer value, develop strategic roadmaps, manage risks and escalations
Requirements
Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
OR equivalent experience
Authorization to work in the United States that does not now or in the future require employer sponsorship
Preferred: Bachelor's Degree AND 12+ years experience OR Master's Degree AND 10+ years experience
5+ years relevant work experience within customer industry
3+ years people management experience
3+ years experience managing a consumption portfolio
Project Management Institute (PMI) or equivalent Project Management certification