CrawlJobs Logo

Director of Customer Success Account Management

United States, Multiple Locations 130900.00 - 251900.00 USD / Year · Job Posted April 10, 2026
Apply Position
Job Link Share

Job Description

We are looking to hire a Director of Customer Success Account Management. Microsoft is a company where passionate innovators come to collaborate, envision what can be, and take their careers to places they simply couldn't reach anywhere else. This is a world of more possibility, more innovation, more openness, and more sky’s-the-limit thinking—a cloud-enabled world. Our mission is to empower every person and every organization on the planet to achieve more. We aspire to build the experiences and tools that make it possible for every professional in any business or role to be much more productive. We're fueling digital transformation to make a difference in people's lives and in organizations across the globe.

Job Responsibility

  • People Management: Model, coach, and care
  • Customer Relationship Management: Lead executive relationships, ensure customer value, manage issues, expand relationships
  • Technical Relevance: Coach team on technical knowledge, advise customers on Microsoft technology
  • Customer Success Leadership: Guide team to resolve blockers, identify opportunities, support customer adoption, drive customer value, develop strategic roadmaps, manage risks and escalations

Requirements

  • Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • OR equivalent experience
  • Authorization to work in the United States that does not now or in the future require employer sponsorship
  • Preferred: Bachelor's Degree AND 12+ years experience OR Master's Degree AND 10+ years experience
  • 5+ years relevant work experience within customer industry
  • 3+ years people management experience
  • 3+ years experience managing a consumption portfolio
  • Project Management Institute (PMI) or equivalent Project Management certification
  • Prosci or equivalent certification

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Director of Customer Success Account Management

8 matching positions

Director of Account Management

This is a hybrid role with an expectation of 4 days in our Boston office and 1 w...
Location
Location
United States , Boston
Salary
Salary:
Not provided
mirakl.com Logo
Mirakl
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience in SaaS account management, renewals, customer sales, or related enterprise commercial roles
  • 3+ years of people management experience leading high-performing account management, renewals, or post-sales commercial teams
  • Demonstrated success managing and coaching teams through complex, multi-year enterprise renewals and expansion deals
  • Strong track record of achieving or exceeding retention, upsell, cross-sell, and net revenue goals
  • Bachelor's degree required
  • Skills: Negotiating value-based commercial agreements with CXO-level stakeholders
  • Navigating complex customer organizations and aligning cross-functional teams
  • Financial, operational, and analytical acumen with the ability to use data to drive decisions
  • Coaching and developing talent across different performance levels
  • Ability to manage a player/ coach role
Job Responsibility
Job Responsibility
  • Lead, coach, and develop a team of Account Managers responsible for renewals, upsell, and cross-sell execution, building a high-performance culture centered on accountability, collaboration, and customer value while owning team attainment against renewal, expansion, and net revenue retention goals, including managing their own quota in a player/coach role
  • Establish the operating cadence, inspection framework, and commercial discipline required to manage a predictable renewals and growth business, including rigorous forecasting, pipeline management, and renewal visibility to ensure leadership has clear insight into upcoming risk and opportunities
  • Act as an executive sponsor and escalation point for high-risk renewals and complex commercial negotiations, supporting your team in developing win-win strategies that maximize contract value while protecting customer relationships
  • Partner with Customer Success, Sales, Finance, Rev Ops, Operations, and Legal to identify commercial risk early, build mitigation plans, reduce churn, and align on account strategies that expand customer adoption across Mirakl's broader portfolio
  • Build repeatable processes, playbooks, and best practices for complex renewals and multi-product expansion while hiring, onboarding, and mentoring top talent to create clear development paths for future leaders
  • Fulltime
Read More
Arrow Right

Customer Success Account Management Team Manager

Following internal promotion we currently have an outstanding opportunity for an...
Location
Location
United Kingdom , Manchester
Salary
Salary:
Not provided
ans.co.uk Logo
ANS Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven track record managing a client-facing team within a digital services organisation
  • Demonstrable experience in a similar management role within a Customer Success Account Management or Sales Account Management role
  • Experience leading and developing high-performing customer success or account management teams within a digital services environment
  • Strong commercial acumen and a deep understanding of strategic account management
  • Exceptional stakeholder management, communication, and coaching skills
  • Ability to use data-driven insights to inform strategy and performance
  • Skilled at collaboration across departments, managing change, and championing customer experience improvements
  • Experience in running the end-to-end sales process across Enterprise size customers
  • Natural ability to influence senior leaders and board members
  • Exceptional communicator, skilled in engaging presentations, negotiations, escalation resolution, and Exec forums
Job Responsibility
Job Responsibility
  • Lead and execute the customer success account management growth targets across Tier 3,4 & 5 customers
  • Lead and drive the end-to-end customer experience for post-sale account management
  • Act as the voice of the customer at a senior manager level
  • Ensure all post-deal customer activities from handover of upsell opportunities won to renewals are executed to meet or excel customer expectations
  • Influence the business forecast for renewals and upsell
  • Drive customer culture across the department as the customer champion
  • Reduce customer churn
  • Coach the team to drive value-driven and strategic conversations with customers
  • Role model ANS’ value of “eyes on the customer” and provide an escalation route
  • Ensure solutions and products proposed to customers are fit for purpose
What we offer
What we offer
  • Hybrid/ Remote Working
  • Private Medical Care
  • Pension Scheme
  • 25 days’ holiday, plus you can buy up to 5 more days
  • Birthday off
  • An extra celebration day
  • 5 days’ additional holiday in the year you get married
  • 5 volunteer days
  • Private health insurance
  • Pension contribution match and 4 x life assurance
  • Fulltime
Read More
Arrow Right

Director of Customer Success

We are looking for a Director of Customer Success to manage our Corporate, Campu...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
coursera.org Logo
Coursera
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of Customer Success experience
  • 2-5+ years of experience leading Customer Success or Sales teams
  • Proven experience in driving revenue performance (retention and growth)
  • Excellent communication skills with the ability to articulate a vision and strategy to motivate teams and influence customer outcomes
  • Strong executive presence with ability to develop deep C-suite relationships incl. within complex accounts
  • Analytical problem-solving skills to assess customer performance and define strategies to influence customer health
  • Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments
Job Responsibility
Job Responsibility
  • Drive customer success strategy and methodology for the region including customer health performance, success planning, business reviews, adoption playbooks and more
  • Hire, develop and retain a team of high performing Customer Success Managers, including at senior levels
  • Represent Coursera as an executive sponsor and build relationships with key customers, including traveling to on-site customer meetings and Executive Business Reviews (EBRs) across Europe
  • Collect product feedback and influence the product roadmap and go-to-market strategy
  • Manage and/or own key aspects of customer advocacy such as customer advisory boards
  • Fulltime
Read More
Arrow Right

Director of Customer Success

The Director of Customer Success owns the long-term success, retention, and grow...
Location
Location
United States , McLean
Salary
Salary:
120000.00 - 160000.00 USD / Year
edtechjobs.io Logo
EdTech Jobs
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3-5 years’ experience in a customer service role
  • Strong written and verbal communication skills required
  • Technical aptitude with proficiency in web-based applications, Google Applications, and Microsoft Office Suite
  • Outstanding relationship and rapport building abilities
  • The ability to multi-task, prioritize, and balance time across clients, multiple partner relationships and internal initiatives daily while maintaining a profound attention to detail
  • Able to discern the difference between situations that require escalation, those that require immediate attention without escalation, and those that are important but not immediate
  • Professional character that represents Meazure Learning’s brand and service standards well
  • Is patient with and respectful of people and processes. Tries to understand the people and the data before making judgments and acting. Expresses sensitivity and empathy when appropriate
  • Skilled at troubleshooting with a logical, systematic approach
  • Willing to travel at least 10% to visit accounts
Job Responsibility
Job Responsibility
  • Serve as the primary executive point of contact for assigned large and enterprise partners, owning the overall health, retention, and growth of each relationship
  • Develop and execute account success plans aligned to partner goals, testing programs, and long-term strategy
  • Build and maintain strong relationships with key stakeholders and decision-makers to ensure alignment, satisfaction, and advocacy
  • Sustain and grow exam volume across all assigned accounts through proactive engagement and value delivery
  • Identify client risk and mitigate and advocate working cross functionally to resolve customer concerns
  • Set and manage partner expectations, addressing risks and issues before they impact outcomes
  • Forecast revenue and exam volume for a rolling twelve-month period, providing visibility and predictability to the business
  • Ensure high-quality, consistent delivery across all services by coordinating closely with internal operations, technology, and service teams
  • Leverage data to guide conversations, demonstrate value, and inform strategic decisions
  • Use performance trends and customer insights to proactively optimize testing programs and partner outcomes
What we offer
What we offer
  • 401(k) plan with company matching & immediate vesting schedule (100% of the 1st 3% and 50% of the next 2%)
  • BCBS Health, Dental, & Vision Insurance with generous employer funding for employees and dependents
  • Generous flexible time off approach
  • Professional development
  • Remote and hybrid first organization
  • Great working environment with a team of exceptional people
  • Fulltime
Read More
Arrow Right

Director of Customer Success - Healthcare

This is a build-and-own role with real stakes. You will step into active, high-i...
Location
Location
United States , Marina del Rey, CA
Salary
Salary:
140000.00 - 180000.00 USD / Year
redroute.com Logo
RedRoute
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience leading Customer Success for a B2B software company
  • Proven experience scaling CS from early customers to hundreds of accounts
  • A track record managing complex, high-stakes, business-critical relationships
  • Strong executive communication skills with customers and internal stakeholders
  • Deep ownership mentality
  • Player-coach mindset with a passion for developing exceptional teams
  • Obsession with customer experience and delivering outcomes
Job Responsibility
Job Responsibility
  • Own outcomes for our most strategic customers
  • Make Flip the most impactful tool in our customers’ tech stack by delivering clear business outcomes and ROI
  • Ensure our reference list grows as fast as our customer list
  • Build trusted, executive-level relationships across stakeholders
  • Travel frequently to meet customers in person and deepen partnerships
  • Lead the full customer lifecycle
  • Partner with Sales to support late-stage evaluations and close complex deals
  • Lead onboarding and implementation through the full lifetime of the customer relationship
  • Go above and beyond to solve edge cases, test scenarios, and deliver outcomes
  • Be a deep product & domain expert
What we offer
What we offer
  • Comprehensive healthcare
  • Unlimited vacation
  • Mandatory half week for everyone over July 4
  • Full week off at the end of the year
  • Bonus and/or commission
  • Equity
  • Fulltime
Read More
Arrow Right

Director of Customer Success - Healthcare

This is a build-and-own role with real stakes. You will step into active, high-i...
Location
Location
United States , Brooklyn, New York
Salary
Salary:
140000.00 - 180000.00 USD / Year
redroute.com Logo
RedRoute
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience leading Customer Success for a B2B software company
  • Proven experience scaling CS from early customers to hundreds of accounts
  • A track record managing complex, high-stakes, business-critical relationships — and the ability to articulate exactly how you navigated the hardest moments
  • Strong executive communication skills with customers and internal stakeholders
  • Deep ownership mentality — you see problems as yours to solve
  • Player-coach mindset with a passion for developing exceptional teams
  • Obsession with customer experience and delivering outcomes
Job Responsibility
Job Responsibility
  • Own Outcomes for Our Most Strategic Customers: Make Flip the most impactful tool in our customers’ tech stack by delivering clear business outcomes and ROI
  • Ensure our reference list grows as fast as our customer list
  • Build trusted, executive-level relationships across stakeholders — becoming our customers’ favorite partner
  • Travel frequently to meet customers in person and deepen partnerships
  • Lead the Full Customer Lifecycle: Partner with Sales to support late-stage evaluations and close complex deals
  • Lead onboarding and implementation through the full lifetime of the customer relationship
  • Go above and beyond to solve edge cases, test scenarios, and deliver outcomes customers didn’t think were possible
  • Be a Deep Product & Domain Expert: Master Flip’s platform quickly (Ecommerce/Retail or Healthcare)
  • Unpack customer problems beyond surface symptoms to uncover root causes
  • Translate customer needs into actionable feedback that shapes product strategy and roadmap
What we offer
What we offer
  • Comprehensive healthcare
  • Unlimited vacation, including a mandatory half week for everyone over July 4, and a full week off at the end of the year
  • Bonus and/or commission as well as equity, in accordance with company policy, and subject to board approval
  • Fulltime
Read More
Arrow Right

Director of Customer Success

Everlaw is seeking a highly-experienced Director of Customer Success that meanin...
Location
Location
United States , New York, NY or Oakland, CA
Salary
Salary:
201000.00 - 254000.00 USD / Year
everlaw.com Logo
Everlaw
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 8 years of experience leading Customer Success or post‑sales teams in a SaaS environment, including direct people management, owning a book of business, and driving retention, expansion, and customer ROI
  • Strategic operator who can define a clear vision, translate it into concrete plans and goals, and adjust quickly based on data, risks, and changing customer needs
  • Strong people leader who develops talent to work largely autonomously: you coach, delegate thoughtfully, practice situational leadership, and provide direct, timely feedback while holding your team accountable
  • Champion diversity, equity, inclusion, and belonging in how you lead, make decisions, and build teams
  • Role model Everlaw’s standards and values, including in‑office expectations, meeting engagement, and cross‑functional collaboration, and bring unwavering integrity
  • Communicate with clarity, confidence and influence in writing, in presentations, and in conversation, proactively managing up and across to share status, surface risks, and build alignment
  • Deeply customer‑centric: build credible, trusted, long‑term relationships, partner strategically to understand requirements, and proactively drive value, outcomes, and adoption
  • Consistently drive results, using data and insight to prioritize, make decisions, and execute in service of Everlaw’s growth and your customers’ success
  • Critical and innovative thinker who isn’t afraid to move quickly on customer and stakeholder expectations, while maintaining a thoughtful plan of action and clear rationale behind decisions
Job Responsibility
Job Responsibility
  • Lead a team of Customer Success Managers and Customer Success Associates responsible for the entire post-sale client experience in our Strategic and Plaintiff segments
  • Develop a team that provides an industry leading customer experience by partnering with clients on segment-specific best practices for using Everlaw, managing escalations, and helping customers realize the full value of their investment
  • Deeply collaborate across the company, partnering with Sales, Business Development, Product, Engineering, Finance, Marketing and the rest of the Customer Experience organization
  • Build, coach and manage a team of 7 Customer Success Managers and Customer Success Associates who are workflow experts, driving adoption and value through trusted partnership
  • Develop a Customer Success roadmap for the Strategic and Plaintiff segments, and then generate required team training and processes to deliver the required outcomes
  • Create long-lasting, deep and strategic relationships with customers
  • Identify, track, innovate and deliver on customer metrics including case growth rate (NCR), net dollar retention (NDR), customer success qualified leads (CSQLs) and Moments that Matter (MtM) call to actions (CTAs)
  • Develop a strong relationship with Product and Engineering teams to drive product improvements from customer and team feedback
  • Autonomously collaborate cross-functionally to design and improve processes and drive an industry-leading customer experience
  • Inspire, enable and develop your team to be Trusted Advisors and strategic workflow consultants
What we offer
What we offer
  • Equity program
  • 401(k) retirement plan with company matching
  • Health, dental, and vision
  • Flexible Spending Accounts for health and dependent care expenses
  • Paid parental leave and approximately 10 days (80 hours) per year of sick leave
  • Seventeen paid vacation days plus 11 federal holidays
  • Membership to Modern Health to help employees prioritize mental health and wellness
  • Annual allocation for Learning & Development opportunities and applicable professional membership dues
  • Company-sponsored life and disability insurance
  • Monthly home internet reimbursement
  • Fulltime
Read More
Arrow Right

Director of Customer Success

Everlaw is seeking a highly-experienced Director of Customer Success that meanin...
Location
Location
United States , New York, NY or Oakland, CA
Salary
Salary:
201000.00 - 254000.00 USD / Year
everlaw.com Logo
Everlaw
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 8 years of experience leading Customer Success or post‑sales teams in a SaaS environment, including direct people management, owning a book of business, and driving retention, expansion, and customer ROI
  • Strategic operator who can define a clear vision, translate it into concrete plans and goals, and adjust quickly based on data, risks, and changing customer needs
  • Strong people leader who develops talent to work largely autonomously: coaches, delegates thoughtfully, practices situational leadership, and provides direct, timely feedback while holding team accountable
  • Champions diversity, equity, inclusion, and belonging in leadership, decision-making, and team building
  • Role models company standards and values, including in‑office expectations, meeting engagement, and cross‑functional collaboration, and brings unwavering integrity
  • Communicates with clarity, confidence and influence in writing, in presentations, and in conversation, proactively managing up and across to share status, surface risks, and build alignment
  • Deeply customer‑centric: builds credible, trusted, long‑term relationships, partners strategically to understand requirements, and proactively drives value, outcomes, and adoption
  • Consistently drives results, using data and insight to prioritize, make decisions, and execute in service of growth and customer success
  • Critical and innovative thinker who isn’t afraid to move quickly on customer and stakeholder expectations, while maintaining a thoughtful plan of action and clear rationale behind decisions
Job Responsibility
Job Responsibility
  • Lead a team of Customer Success Managers and Customer Success Associates responsible for the entire post-sale client experience in Strategic and Plaintiff segments
  • Develop a team that provides an industry leading customer experience by partnering with clients on segment-specific best practices for using Everlaw, managing escalations, and helping customers realize full value
  • Deeply collaborate across the company, partnering with Sales, Business Development, Product, Engineering, Finance, Marketing and the rest of the Customer Experience organization to ensure a value-driven user experience
  • Build, coach and manage a team of 7 Customer Success Managers and Customer Success Associates who are workflow experts, driving adoption and value through trusted partnership
  • Lead meaningful one-on-ones with team, providing actionable guidance, thoughtful feedback, and supporting individual career growth goals
  • Develop a Customer Success roadmap for the Strategic and Plaintiff segments, and then generate required team training and processes to deliver required outcomes
  • Create long-lasting, deep and strategic relationships with customers
  • Identify, track, innovate and deliver on customer metrics including case growth rate (NCR), net dollar retention (NDR), customer success qualified leads (CSQLs) and Moments that Matter (MtM) call to actions (CTAs)
  • Develop a strong relationship with Product and Engineering teams to drive product improvements from customer and team feedback
  • Autonomously collaborate cross-functionally to design and improve processes and drive an industry-leading customer experience
What we offer
What we offer
  • Equity program
  • 401(k) retirement plan with company matching
  • Health, dental, and vision
  • Flexible Spending Accounts for health and dependent care expenses
  • Paid parental leave and approximately 10 days (80 hours) per year of sick leave
  • Seventeen paid vacation days plus 11 federal holidays
  • Membership to Modern Health to help employees prioritize mental health and wellness
  • Annual allocation for Learning & Development opportunities and applicable professional membership dues
  • Company-sponsored life and disability insurance
  • Work in our midtown New York office
  • Fulltime
Read More
Arrow Right