Director of Customer Strategy, CVS Health

CVS Health

Location:
United States

Category:
-

Contract Type:
Employment contract

Salary:

100000.00 - 231540.00 USD / Year

Save Job

Apply Position

Job Description:

The Director of Customer Strategy will be responsible for developing the strategy that facilitates the evolution of our retail pharmacy value proposition, informing how we compete as well as informing key operational choices across the business. They will develop a forward-looking customer strategy that grounds our teams in who we are serving to inform market strategies, capital investment, business targets, and deployment of internal resources. The Director will be expected to back their strategy in relevant data, insights, and trends.

Job Responsibility:

Developing the strategy that facilitates the evolution of our retail pharmacy value proposition
Developing a forward-looking customer strategy that grounds our teams in who we are serving to inform market strategies, capital investment, business targets, and deployment of internal resources
Challenging legacy thinking, bringing in external perspectives, and championing our customer with a lens toward the future
Measuring the effectiveness of our strategy
Supporting the team through analytics, project management, applied insights and research, and leadership communications
Project management, leadership presentation creation, and communications needed to drive work forward
Partner with internal and external teams to generate and disseminate analytics and insights
Identify opportunities for integration and process improvement across lines of business and marketing functions
Manage relationships with leaders and deeply understand their business segment dynamics, goals and objectives, and priorities

Requirements:

10+ years of professional strategic work experience in retail, CPG, or other related field
Experience in customer strategy a plus
Bachelor's degree or equivalent (HS Diploma and 4 years of experience) required
MBA preferred
Strategic background: consulting experience preferred but not required
Strong business acumen
Comfort with ambiguity, passion for learning, and an entrepreneurial spirit
Demonstrated ability to lead complex initiatives with minimal oversight
Excellent written and verbal communications skills
experience in creating and presenting end-to-end senior-level presentations
Data driven, structured, proactive problem solver
Collaborative style, proven ability to manage conflict, and strong work ethic
Analytical thinker, with superior problem-solving skills and the ability to support tactical execution without losing sight of the overall strategy
Ability to foster cross-functional relationships
comfort operating in a matrixed environment
Ability to manage high-impact projects with high-degree of autonomy
Proven skills in project and program management

Nice to have:

MBA
Consulting experience
Experience in customer strategy

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling
Financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access
CVS Health bonus, commission or short-term incentive program
Equity award program

Additional Information:

Job Posted:
October 12, 2025

Expiration:
October 31, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Director of Customer Strategy