Director of Customer Response & Digital Service Job at AWC (Austin)

Director Digital Human Resources - Digital HR and Associate Experience

The Director(s) of HR - Digital will support the System Director, Digital Associ...

Location

United States , Irving

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

Bachelor's Degree required
10+ years of project or program management experience leading or coordinating large-scale technology-based transformation and process improvement initiatives
Experience with learning management systems and authoring software applications strongly preferred
Experience with HR Digital End-User Experiences
Experience in managing enterprise-wide projects to ensure that high quality, functional solutions are delivered in a timely manner. With an emphasis on proper change management, end user training, end user communication, and deep business partnership
10+ years of project or program management experience leading or coordinating large-scale technology-based transformation and process improvement initiatives
Experience in HR Digital Media Content and Marketing
At-least 5-7 years’ experience in the graphic design/ interactive media design field
3+ years of UI/UX Design and brand management experience

Job Responsibility

Drive the strategy around the design of the platforms in harmony to produce an excellent Associate experience.
Design purposeful integration and simplicity in creating delightful HR experiences.
You love exploring and prototyping new technical experiences. This could be through partnerships with consulting partnerships initially to spearheading hackathons and innovation labs that produce new prototypes for addressing Associate needs.
Leverage Associate feedback channels such as quarterly engagement pulses, to measure and assess consistent digital Associate engagement and experience.
Develop and own digital dashboards across the CoE using data and insight to inform our design and decision making.
Partner with executive team to build and lead the HR innovation arm of Human Resources by design and implementing a design thinking programs and workshops, leveraging human center design best practices.
Translate program design into an innovative, technologically forward thinking and operational efficient solution that balances things like quality of Associate experience and operational cost of delivering.
Partner HR Leaders and HR Business Partners in each business area to ensure the approach to performance, career and Associate engagement etc. is aligned with CHRISTUS business priorities.
Partner HR Leaders and HR Business Partners in each business area to develop our ‘Moments that Matter’ (MtM) roadmap (owner), ensure CHRISTUS has a robust and consistent process for performance, development, career management and Associate engagement that is standardized across all Ministries and Job Families.
Develop and rollout the specific Associate touchpoints in the Moments that Matter map that support, for example, the effective and efficient integration of technology and on-boarding and pre-boarding program.

Fulltime

New

Senior Lead Counsel Director Digital Banking Legal

The Senior Lead Counsel 2 serves as a strategic advisor and subject matter exper...

Location

United States , Irving

Salary:

170000.00 - 300000.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

10+ years of relevant legal experience, including financial services and/or in-house roles
Expertise in digital banking, consumer payments, or fintech (including Zelle, Paze, or similar networks)
Strong knowledge of applicable laws, regulations, and payment network rules
Experience supporting digital products and regulatory exams preferred
Proven ability to manage complex matters and deliver practical, business-focused solutions
Excellent stakeholder management, communication, and negotiation skills
Active bar license in good standing

Job Responsibility

Provide Citi businesses and functions with legal counsel related to digital consumer capabilities, including consumer payments (Zelle, Paze), digital acquisition, and the Digital Payment Hub
Support strategic initiatives and product/service launches, advising on all aspects of the customer experience and ensuring compliance with applicable laws, regulations, and network rules
Advise senior management on legal matters, applying deep institutional knowledge and identifying when escalation is required
Deliver advisory services on business decisions in alignment with industry standards, regulatory expectations, and best practices in digital payments and consumer financial services
Serve as a key legal advisor on the Digital Payment Hub, which enables customers to establish and manage multiple types of payments
Provide legal guidance on digital consumer acquisition strategies and related regulatory and compliance considerations
Play a pivotal role in regulatory exams and supervisory engagements involving Citi's digital capabilities, including preparation, response coordination, and issue remediation
Collaborate across lines of business and control functions (e.g., Risk, Compliance, ICRM) to drive coordinated and efficient outcomes
Partner closely with legal peers and stakeholders across geographies to ensure alignment and consistency of approach
Lead workstreams analyzing the impact of emerging and existing laws and regulations affecting digital payments and consumer products

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Fulltime

Director of Client Success

About Brkthru: Brkthru was founded with a client-centric philosophy in an indus...

Location

United States

Salary:

80000.00 - 120000.00 USD / Year

Brkthru

Expiration Date

Until further notice

Requirements

6+ years of experience in new business sales within the advertising industry
3+ Digital Media experience highly preferred (Programmatic, CTV/OTT, Audio, DOOH, etc)
Demonstrate exceptional organizational, problem solving, and customer service skills
Excellent internal communication within all departments
Possess and demonstrate the company Core Values
Proven track record of achieving (or exceeding!) sales quotas
Ability to travel for client and internal meetings as need
Based within a priority sales market

Job Responsibility

Curate and maintain a solid and legitimate pipeline of active and pending business
Conduct thorough needs analyses across all verticals, industries and business types
Ability to close and win business consistently
Keep abreast of the latest industry trends
Ability to solve problems and have direct conversations both internally and externally
Prepare regular sales reports as well as territory plans
Identifying potential customers through networking initiatives, cold-calling, etc.
Work in conjunction with support team to prepare and deliver sales presentations to potential and existing customers
Resolve customer complaints in a timely and professional manner to maintain customer loyalty
Maintain monthly collections to company standards

What we offer

Remote and flexible workplace
Medical/ Dental/ Vision/ HSA and FSA/ Long Term Disability/ Life and AD&D/ and more
Company paid Short Term Disability
401k Retirement plan with company match
Pizza Fridays/ Hub Hangouts
Reimbursement of Home Office Expenses
A generous number of Holidays, PTO, and summer Fridays

Fulltime

Director of Operations Support

We are seeking a Director of Operations Support to lead the strategic execution ...

Location

United States

Salary:

180000.00 - 220000.00 USD / Year

Lawrence Harvey

Expiration Date

Until further notice

Requirements

15+ years of experience in operations leadership, program management, or transformation roles, ideally within life insurance, annuities, or financial services
Experience implementing or working alongside AI/automation-driven operations (RPA, GenAI, rules engines, or workflow orchestration)
Proven track record leading cross-functional teams and high-impact initiatives in a fast-paced, regulated environment
Expertise in business process design, system integration, and operational scalability
Strong familiarity with digital tools and platforms including FAST, APIs, automation solutions, and customer engagement platforms such as Talkdesk
Hands-on experience with Agile methodologies, Jira, Confluence, and executive reporting tools
Exceptional communication, organizational, and leadership skills with the ability to influence at all levels of the organization

Job Responsibility

Drive the transition from manual and workflow-based operations to AI-enabled, event-driven operational processes
Partner with Data & Technology to operationalize automation, AI agents, and intelligent workflows across core business processes
Identify opportunities to replace manual intervention with rules engines, orchestration, and AI-assisted decisioning
Lead the end-to-end execution of major operational initiatives, ensuring alignment with Ceres Life's growth strategy and digital-first approach
Translate strategic priorities into actionable roadmaps for the Operations team, driving process optimization and long-term scalability
Guide enterprise readiness for product launches and new capabilities, ensuring operational infrastructure, support models, and reporting frameworks are in place
Serve as a key liaison between Operations, Technology, Product, Compliance, and external vendors to drive operational excellence across the organization
Facilitate executive-level communication on project status, risk mitigation, and resource planning
Lead the development and execution of governance frameworks to ensure consistent delivery and accountability across initiatives
Oversee the successful integration of technology solutions, including eApplication systems, digital communications (e.g., Talkdesk), workflow automation, document processing, and reporting dashboards

Fulltime

Director of Product Management

We are looking for a strategic product leader to guide the vision, planning, and...

Location

United States , Draper

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

10+ years of experience in product management, with significant responsibility for digital platforms and customer-facing business systems
Proven success leading product teams and managing cross-functional groups in a complex, fast-moving environment
Strong background in agile product management, including roadmap planning, backlog prioritization, and iterative delivery practices
Experience supporting eCommerce platforms and connected systems such as CRM, payments, partner tools, or operational integrations
Demonstrated executive leadership skills with the ability to influence senior stakeholders and communicate strategic product decisions clearly
Familiarity with direct sales or similar relationship-driven business models where partner and customer experiences are central to growth
Ability to balance long-term product strategy with near-term operational priorities while maintaining a high standard of execution

Job Responsibility

Direct the product management organization, providing leadership to product managers, analysts, designers, operations specialists, and external partners involved in digital delivery
Shape and refine the product operating approach by establishing clear intake processes, prioritization standards, backlog discipline, and decision-making frameworks tied to measurable outcomes
Build and maintain a multi-product roadmap spanning online commerce, partner portals, commission and genealogy capabilities, and integrated back-office platforms
Collaborate with stakeholders across sales, marketing, compliance, manufacturing, logistics, finance, and customer service to identify needs and convert them into well-defined product initiatives
Act as the key connection point between business teams and technical groups, translating strategic objectives into actionable requirements for engineering and architecture partners
Communicate roadmap direction, delivery progress, trade-offs, and investment priorities to senior leadership while keeping execution aligned with company goals and performance targets
Strengthen product delivery practices through effective release planning, sprint rhythm, backlog reviews, and cross-functional coordination that supports predictable execution
Oversee product relationships for core operational platforms, payment-related systems, and integrations by defining business rules, boundaries, and functional expectations
Promote automation and AI-driven improvements that streamline processes, improve efficiency, reduce cost, and enhance the experience for partners and customers
Ensure product initiatives and vendor-supported work comply with cybersecurity expectations, governance standards, and applicable business controls

What we offer

medical
vision
dental
life insurance
disability insurance
401(k) plan

Director of Product Management

We are looking for a strategic product leader to guide the vision, planning, and...

Location

United States , Draper

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

10+ years of experience in product management, with significant responsibility for digital platforms and customer-facing business systems.
Proven success leading product teams and managing cross-functional groups in a complex, fast-moving environment.
Strong background in agile product management, including roadmap planning, backlog prioritization, and iterative delivery practices.
Experience supporting eCommerce platforms and connected systems such as CRM, payments, partner tools, or operational integrations.
Demonstrated executive leadership skills with the ability to influence senior stakeholders and communicate strategic product decisions clearly.
Familiarity with direct sales or similar relationship-driven business models where partner and customer experiences are central to growth.
Ability to balance long-term product strategy with near-term operational priorities while maintaining a high standard of execution.

Job Responsibility

Direct the product management organization, providing leadership to product managers, analysts, designers, operations specialists, and external partners involved in digital delivery.
Shape and refine the product operating approach by establishing clear intake processes, prioritization standards, backlog discipline, and decision-making frameworks tied to measurable outcomes.
Build and maintain a multi-product roadmap spanning online commerce, partner portals, commission and genealogy capabilities, and integrated back-office platforms.
Collaborate with stakeholders across sales, marketing, compliance, manufacturing, logistics, finance, and customer service to identify needs and convert them into well-defined product initiatives.
Act as the key connection point between business teams and technical groups, translating strategic objectives into actionable requirements for engineering and architecture partners.
Communicate roadmap direction, delivery progress, trade-offs, and investment priorities to senior leadership while keeping execution aligned with company goals and performance targets.
Strengthen product delivery practices through effective release planning, sprint rhythm, backlog reviews, and cross-functional coordination that supports predictable execution.
Oversee product relationships for core operational platforms, payment-related systems, and integrations by defining business rules, boundaries, and functional expectations.
Promote automation and AI-driven improvements that streamline processes, improve efficiency, reduce cost, and enhance the experience for partners and customers.
Ensure product initiatives and vendor-supported work comply with cybersecurity expectations, governance standards, and applicable business controls.

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Fulltime

Director of Marketing

The Director of Marketing coordinates with the external marketing agency to over...

Location

United States , Eagle Pass

Salary:

Not provided

Casino Careersv

Expiration Date

Until further notice

Requirements

Bachelor's degree and at least five (5) years' experience in casino/resort marketing or at least five (5) years of experience as a Director of Marketing in a tribal casino
Most recent or current position as Director of Marketing at a tribal or commercial casino
Ability to utilize budget, financial and vendor management strategies and techniques
Experience using staff and business volume scheduling planning
Experience using project management approaches and software systems
Extensive knowledge of direct mail, marketing analytics, digital marketing, advertising, sales, promotions, public relations, special event planning and execution, players' club operational strategies, player development, and casino promotions
Strong communication skills in English both written and oral
Ability to work independently with minimal supervision
Ability to maintain effective relationships with the General Manager, Directors, Managers and all staff
Ability to work under pressure in a fast paced, stressful environment

Job Responsibility

Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures
Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions
Directs all marketing functions and programs, including but not limited to advertising, promotions, player development, entertainment and transportation
Responsible for obtaining a deep knowledge of all Standard Operating Procedures (SOPs) related to department positons and processes not outlined in SOPs
Responsible for developing processes that support staff and cost efficiency and maximize guest service levels including ensuring those processes are documented in SOPs and adhered to by team members via regular documented audits and discussions
Manages all marketing, advertising and public relations activities through internal efforts and works closely with external agencies and vendors
Provides feedback and approvals for all property creative and production
Ensures high quality, through and timely team member communication for all marketing efforts for maximum guest services levels and staffing efficiency
Responsible for the effective planning, implementation, communication, management and execution of all casino promotions and special events, including pro and post-forma reporting on profitability
Develops, implements and maintains a targeted casino customer base, establishing effective player segmentation strategies and standards as well as developing policies and procedures for the accomplishment of objectives

What we offer

FREE Medical, Dental, and Vision coverage for You & Your Family Immediately - 1st day of employment
temporary lodging up to 30 days upon request
PTO
relocation of up to $10,000 to move personal & household goods
100% company paid Medical, Dental, Vision & Prescription coverage for qualified Team Members on the first day of the month after 60 days of employment
AD&D and Unum Supplemental insurance coverage
a Defined Benefit Pension Plan upon completion of one year of service with a 5% of compensation contribution
professional development assistance through the University of Phoenix

Fulltime

Director of Sales & Marketing

We are looking for an innovative and driven Director of Sales & Marketing to lea...

Location

United States , Fort Wayne

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Marketing, Industrial Technology, Engineering, or a related field
A minimum of 5 years of experience in industrial or B2B sales and marketing
experience in sealing or distribution is highly preferred
Proven ability to thrive in a small business or entrepreneurial environment while managing multiple responsibilities
Strong interpersonal and communication skills with a customer-focused approach and a track record of closing deals
Familiarity with digital marketing platforms, marketing automation, and tools relevant to industrial sales
Exceptional planning and organizational skills, capable of balancing strategic vision with hands-on execution
Experience in account management and annual planning with a focus on achieving strategic goals
Knowledge of customer service best practices and a commitment to driving customer satisfaction

Job Responsibility

Develop and implement a comprehensive sales strategy that aligns with organizational goals and drives revenue growth
Manage key customer accounts while identifying and pursuing new business opportunities across industrial and specialized markets
Lead and mentor a small sales team or independent representatives, providing guidance, tracking performance, and optimizing sales processes
Prepare accurate sales forecasts, gather market intelligence, and relay customer feedback to ensure informed decision-making
Collaborate on pricing negotiations and ensure seamless communication between customers and operational teams
Oversee the company’s online presence by managing digital platforms such as LinkedIn and Google Business
Create engaging product literature, industry-targeted campaigns, and customer success stories to strengthen brand identity
Identify new growth opportunities in underrepresented regions, industries, or product lines
Work closely with operations, purchasing, and technical teams to align sales strategies with capacity and inventory
Recommend tools and systems to enhance sales performance and marketing efficiency while fostering a culture of customer service and innovation

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

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Director of Customer Response & Digital Service

Job Description

Job Responsibility

Requirements

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