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360 Resourcing Solutions Logo 360 Resourcing Solutions · Customer Service

Director of Customer Operations

United Kingdom · Job Posted April 11, 2026
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Job Description

We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we’re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring, customer obsessed people, and we’re looking for a Director of Customer Operations to lead our end-to-end customer operations, spanning customer experience design, customer service, technical support. Could that be you? If leading and transforming end-to-end customer operations through automation, AI, and scalable models drives you and delivering a reliable, effortless customer experience brings results, then we’d love to hear from you.

Job Responsibility

  • Shape and own the end to-end customer journey across every touchpoint
  • Drive a bold CX strategy that balances simplicity, quality, and cost
  • Transform operations through AI, automation, and digital first service design
  • Lead and develop a high performing customer service and technical support team
  • Play a pivotal leadership role in building a modern, customer centric broadband provider

Requirements

  • Proven success leading customer operations in high volume service environments, ideally within telecoms, broadband or utilities
  • A track record of delivering transformation through automation, AI, and workflow redesign
  • Strong commercial instinct, with the ability to reduce cost to-serve while improving outcomes
  • Experience building empowered, accountable teams with a culture of continuous improvement
  • Confident operating at senior level, partnering crossfunctionally to drive better customer and business outcomes

What we offer

  • Pension – 5% employer / 5% employee contribution
  • Health Cashback Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts
  • 25 days annual leave + bank holidays, your birthday, house move and wedding day off
  • Option to buy or sell up to 5 additional days annual leave
  • Enhanced Paternity/Maternity/Adoption leave
  • High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc
  • Free Parking on site
  • Regular ‘Lunch & Learns’
  • Social Events – Summer and End of Year parties etc
  • Customer Obsessed Awards - Regular opportunities to win
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