Director of Customer Data Platforms Job at Robert Half (Woodland Hills)

Associate Director, Data Analysis

Wpromote is looking for an Associate Director, Data Analysis with excellent tech...

Location

United States

Salary:

118000.00 - 140000.00 USD / Year

Wpromote

Expiration Date

Until further notice

Requirements

5+ years of hands-on data analysis experience within an agency or in-house media environment
Bachelor’s degree in a quantitative field (Stats, Mathematics, CS, Information Technology, Economics, Engineering, etc.)
Experience designing and executing custom analyses that support client business objectives
Able to transform diverse business problems into quantitative proposals and measurement studies
Ability to build relationships across business units and work well in a collaborative team environment
Strong critical thinking skills and a natural affinity for numbers and the ability to tell a story using data
Intermediate to advanced programming skills in at least one programming language (R and Python) for data cleaning, data modeling, building pipelines, and API calls
Advanced experience in SQL
Familiarity with at least one BI platform and the ability to learn others (i.e.: Looker, Tableau, MicroStrategy, Power BI, Google Data Studio, Datorama, etc.)
Working knowledge of using the command line

Job Responsibility

Managing the progress of multiple analytic projects and ensuring the projects meet their respective deadlines
Supporting internal and external stakeholders by understanding their challenges, translating the challenges into solutions, and delivering both off-the-shelf and custom solutions
Clearly defining and managing project scope, deliverables, timelines, and dependencies for data analysts, internal stakeholders, and clients
Prioritizing analytics based on areas of highest return, making decisions on accepting or declining analytics and automation activities, and maintaining regular communication with stakeholders to track and update analytics initiatives
Identifying business problems and selecting appropriate investigative testing and solutions
Presenting data in a clear and visually appealing manner for technical and non-technical audiences using various visualization and presentation methods
Interpreting, presenting, and communicating results through presentations and dashboards that convey compelling business stories and facilitate data-driven decision-making
Articulating the actionable insights derived from analysis results
Overseeing and mentoring one analyst who manages a shared book of business

What we offer

Remote-first culture
Unlimited PTO
Extended Holiday break (Winter)
Flexible schedules
Work from anywhere options*
100% paid parental leave
401(k) matching
Medical, Dental, Vision, Life, Pet Insurance
Sponsored life insurance
Short Term Disability insurance and additional voluntary insurance

Fulltime

Director, Data Engineering & Analytics

We are seeking a proven Data and Analytics leader to run our data team. This rol...

Location

United States , Washington, DC

Salary:

165000.00 - 295625.00 USD / Year

Arcadia

Expiration Date

Until further notice

Requirements

Expert Data & Analytics leader with demonstrated experience processing and analyzing large-scale datasets (billions of records)
Deep expertise with Snowflake as a data platform, including performance optimization, cost management, and architecting for scale
Hands-on experience with modern data stack: dbt for transformation, Hex for analytics, and Fivetran/Airbyte for data ingestion
Have built and led Data & Analytics teams at high-growth SaaS companies, specifically those dealing with high-volume data processing
Experience with utility data, billing systems, or similar high-volume transactional data is highly valued
12+ years in the workforce with significant experience in data-intensive environments
Top-notch technical skills covering both data and quantitative techniques: data facility, descriptive analytics, and predictive modeling
SQL and Python are a must, with demonstrated ability to write optimized queries for large-scale data processing
Experience with data governance, security, and compliance in handling sensitive customer data

Job Responsibility

Build, lead, and scale a successful data organization
Oversee the processing and analysis of several million utility bills per month, ensuring data pipeline reliability, accuracy, and scalability
Ensure data quality and that we are building our products to give our customers the insight they need
Build a multi-year strategy around data infrastructure, enterprise data modeling, and processing capabilities
Build a framework for data investments that ensures we are appropriately balancing R&D with products that deliver strong return on investment
Lead the optimization and evolution of our Snowflake-based data architecture to handle exponential data growth
Own the enterprise unified data model and architecture that will power all of Arcadia’s applications and use cases

What we offer

competitive benefits and equity component to the package

Fulltime

Associate Director, Data Strategy

We’re looking for an Associate Director of Data Strategy to join our fast-growin...

Location

United States

Salary:

120000.00 - 135000.00 USD / Year

Wpromote

Expiration Date

Until further notice

Requirements

6+ years experience working in digital media and marketing environment
6+ years experience working with media data
Strong client-facing experience at a digital media or performance marketing agency or similar environment
Experience or familiarity with statistical concepts
Experience or familiarity with marketing analytics including Media Mix Modeling, Multi-Touch Attribution, and Incrementality Testing
Ability to collaborate with technical teams to define requirements for building data models and analytics for digital marketing by defining all the relevant KPIs and data sources, finding the best path for piping all relevant data into a database, and defining business rules for output in visualizations and advanced analysis
Strong proficiency in Excel, Google Sheets, and Google Slides
Excellent verbal communication skills, with the ability to understand the technical detail behind data utilization for digital marketing and the ability to explain it simply to non-technical audiences
Excellent project management skills, with the ability to work efficiently across multiple teams, clients, and timelines simultaneously
Experience with Customer Data Platforms such as Tealium or Segment

Job Responsibility

Serve as a thought leader on marketing measurement strategy, helping clients understand and operationalize advanced analytics solutions
Lead cross-functional strategic engagements across MMM, incrementality testing, causal impact analysis, and holistic measurement frameworks
Translate complex statistical concepts into actionable insights, recommendations, and value add for non-technical stakeholders
Design and oversee robust measurement frameworks that span multiple solutions (MMM, MTA, lift tests, attribution, etc.)
Partner with internal teams (data science, media, strategy, client success, Analytics Engineering, etc.) to ensure alignment between analytical rigor and marketing objectives
Work closely with paid media buyers to support analysis of performance measurement and utilize measurement solutions to define methods for optimizing campaign outcomes
Run weekly project management sprint sessions with cross-functional technical teams on dedicated clients as needs emerge or evolve, seeing tasks through to completion efficiently to improve the overall cycle time on task completion
Directly communicate with clients and internal stakeholders on data needs within your portfolio or tasks coming from the support queue
Partner with Data Strategy & Analytics leadership to design processes to efficiently deliver cohesive Data Strategy & Analytics services across technical teams to clients and internal stakeholders
Identify new measurement needs for our clients and work with cross-departmental teams to develop new solutions that can be delivered to clients at scale

What we offer

Remote-first culture
Unlimited PTO
Extended Holiday break (Winter)
Flexible schedules
Work from anywhere options*
100% paid parental leave
401(k) matching
Medical, Dental, Vision, Life, Pet Insurance
Sponsored life insurance
Short Term Disability insurance and additional voluntary insurance

Fulltime

Director, Data Integration & Architecture

The Director, Data Integration & Architecture leads the teams responsible for de...

Location

United States , Scottsdale

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

Bachelor’s degree and 8-10+ years experience or 15+ years relevant experience in lieu of degree
Minimum 5+ years of people management
ideally 10+ years in technical leadership roles
Experience designing, deploying, or integrating technical solutions in networking, application platforms, APIs, or data pipelines
Familiarity with modern scripting or automation tools (Python, Bash, etc.) and cloud platforms
Azure Pipelines/Dataflows experience a plus
Managerial experience developing teams, supported by strong competency in resource modeling, forecasting workload demand, and planning capacity to meet evolving project and customer needs
Solid understanding of project management, business process analysis, and integration methodologies
Effective communication with both technical and non-technical resources, including clients and vendors
Background in public safety or experience deploying RMS solutions strongly preferred

Job Responsibility

Lead and develop Managers of Solution Architects and Data Solution Engineers, providing clear direction, coaching, and performance oversight
Drive execution quality by improving speed, consistency, and accuracy across integration and data conversion engagements
Partner with engineering, networking, and infrastructure teams to design and deliver secure, scalable integration solutions for public safety customers
Serve as the technical escalation point for customer and executive stakeholders, ensuring proactive communication and resolution of complex challenges
Allocate resources across a dynamic portfolio using structured capacity modeling, forecasting, and workforce planning practices
Collaborate closely with Sales, Product, Engineering, PSO, and customer leadership to align integration and conversion requirements with delivery capabilities
Communicate project status, risks, and technical strategies effectively to internal and external executive sponsors
Develop and refine standardized methodologies, frameworks, and tooling to increase productivity, repeatability, and deployment quality
Lead automation efforts across integration and data conversion workflows, evaluating and implementing technologies that reduce manual effort and increase reliability
Modernize Axon’s internal integration and conversion tooling, with a focus on scalability, usability, observability, and low-code/no-code enablement

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
Snacks in our offices

Fulltime

Director, Data Integration & Architecture

The Director, Data Integration & Architecture leads the teams responsible for de...

Location

United States , Denver

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

Bachelor’s degree and 8-10+ years experience or 15+ years relevant experience in lieu of degree
Minimum 5+ years of people management
ideally 10+ years in technical leadership roles
Experience designing, deploying, or integrating technical solutions in networking, application platforms, APIs, or data pipelines
Familiarity with modern scripting or automation tools (Python, Bash, etc.) and cloud platforms
Azure Pipelines/Dataflows experience a plus
Managerial experience developing teams, supported by strong competency in resource modeling, forecasting workload demand, and planning capacity to meet evolving project and customer needs
Solid understanding of project management, business process analysis, and integration methodologies
Effective communication with both technical and non-technical resources, including clients and vendors
Background in public safety or experience deploying RMS solutions strongly preferred

Job Responsibility

Lead and develop Managers of Solution Architects and Data Solution Engineers, providing clear direction, coaching, and performance oversight
Drive execution quality by improving speed, consistency, and accuracy across integration and data conversion engagements
Partner with engineering, networking, and infrastructure teams to design and deliver secure, scalable integration solutions for public safety customers
Serve as the technical escalation point for customer and executive stakeholders, ensuring proactive communication and resolution of complex challenges
Allocate resources across a dynamic portfolio using structured capacity modeling, forecasting, and workforce planning practices
Collaborate closely with Sales, Product, Engineering, PSO, and customer leadership to align integration and conversion requirements with delivery capabilities
Communicate project status, risks, and technical strategies effectively to internal and external executive sponsors
Develop and refine standardized methodologies, frameworks, and tooling to increase productivity, repeatability, and deployment quality
Lead automation efforts across integration and data conversion workflows, evaluating and implementing technologies that reduce manual effort and increase reliability
Modernize Axon’s internal integration and conversion tooling, with a focus on scalability, usability, observability, and low-code/no-code enablement

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
snacks in our offices

Fulltime

Director, Data Integration & Architecture

The Director, Data Integration & Architecture leads the teams responsible for de...

Location

United States , Atlanta

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

Bachelor’s degree and 8-10+ years experience or 15+ years relevant experience in lieu of degree
Minimum 5+ years of people management
ideally 10+ years in technical leadership roles
Experience designing, deploying, or integrating technical solutions in networking, application platforms, APIs, or data pipelines
Familiarity with modern scripting or automation tools (Python, Bash, etc.) and cloud platforms
Azure Pipelines/Dataflows experience a plus
Managerial experience developing teams, supported by strong competency in resource modeling, forecasting workload demand, and planning capacity to meet evolving project and customer needs
Solid understanding of project management, business process analysis, and integration methodologies
Effective communication with both technical and non-technical resources, including clients and vendors
Background in public safety or experience deploying RMS solutions strongly preferred

Job Responsibility

Lead and develop Managers of Solution Architects and Data Solution Engineers, providing clear direction, coaching, and performance oversight
Drive execution quality by improving speed, consistency, and accuracy across integration and data conversion engagements
Partner with engineering, networking, and infrastructure teams to design and deliver secure, scalable integration solutions for public safety customers
Serve as the technical escalation point for customer and executive stakeholders, ensuring proactive communication and resolution of complex challenges
Allocate resources across a dynamic portfolio using structured capacity modeling, forecasting, and workforce planning practices
Collaborate closely with Sales, Product, Engineering, PSO, and customer leadership to align integration and conversion requirements with delivery capabilities
Communicate project status, risks, and technical strategies effectively to internal and external executive sponsors
Develop and refine standardized methodologies, frameworks, and tooling to increase productivity, repeatability, and deployment quality
Lead automation efforts across integration and data conversion workflows, evaluating and implementing technologies that reduce manual effort and increase reliability
Modernize Axon’s internal integration and conversion tooling, with a focus on scalability, usability, observability, and low-code/no-code enablement

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
Snacks in our offices

Fulltime

Senior Director, Customer Support

As the Senior Director of Customer Support, you will play a critical role leadin...

Location

United States , Austin

Salary:

Not provided

EdTech Jobs

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business Administration, IT, Computer Science or related field
15+ years of Support including 10+ years of Leadership in high-growth, fast pace SaaS Companies
Strong leadership and management skills
Excellent communication and interpersonal skills
Analytical mindset
Demonstrated strategic thinking and problem-solving abilities
Experience with customer support technologies and tools (e.g., Chat, zoom, salesforce, AI, ticketing platforms) preferred
Willingness to travel occasionally
Flexibility to work non-standard hours as needed to support global and nationwide customers and team members in different time zones

Job Responsibility

Develop and execute the overall customer support strategy
Drive initiatives to enhance customer satisfaction, retention, and loyalty
Collaborate with cross-functional teams to integrate customer feedback into product development
Lead, mentor, and inspire a team of customer support managers and representatives
Set clear objectives, provide regular feedback, and facilitate professional growth
Foster a culture of accountability, collaboration, and continuous improvement
Build Offshore & Seasonal Contractor Bench
Develop and optimize support processes and workflows
Beat key performance indicators (KPIs) and metrics
Analyze data and trends to identify areas for improvement

Fulltime

Director, Customer Care Product Operations

We are seeking an experienced leader to execute the strategic direction of our C...

Location

United States , Mountain View

Salary:

216000.00 - 264000.00 USD / Year

EarnIn

Expiration Date

Until further notice

Requirements

Deep passion for customers and a strong belief in the power of care as a product differentiator
7+ years proven leadership experience, including managing cross-functional embedded teams and developing systems for scale and autonomy
Strong product and/or technical background preferred—ideally with a degree in Engineering, Computer Science, or related field and hands-on product development or technical experience
Experience with AI strategy, including tool selection, automation mapping, and agent-assist systems
Demonstrated ability to build and scale user research and feedback loops into product pipelines
Outstanding analytical and problem-solving skills
data-driven decision-making is a must
Expertise or capability in operations including knowledge of quality assurance, agent readiness, escalations
Track record of influencing and aligning with stakeholders across Product, Engineering, Marketing, and CX
Excellent communication and collaboration skills—especially in high-ambiguity environments

Job Responsibility

Own and drive the Care AI strategy to shift from human support to automated and AI-powered resolution
Define automation use cases, KPIs, and optimize adoption across all support channels
Partner and collaborate closely with Product & Engineering to align automation roadmap with technical feasibility and business goals
Lead Customer Care’s product integration strategy to embed CX into every product and operational decision
Manage 4–5 senior Care Specialists embedded in key product pods to ensure launch readiness, lifecycle comms, and research support
Act as the cross-functional glue between Care, Product, and Eng—aligning roadmaps, surfacing feedback, and driving issue resolution
Consolidate customer, agent, and system insights into a single narrative to inform continuous improvement
Build a scalable, company-wide user research program with EarnIn-specific guidelines to enable autonomous research
Define high-priority UR initiatives aligned to business goals that product operations will take on
Select and implement research tooling (e.g., Maze, Dovetail) to support execution at scale

What we offer

equity
benefits

Fulltime

Director of Customer Data Platforms

Robert Half

Location:
United States , Woodland Hills

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
April 12, 2026

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