Director of Customer Care Job at Tier4 Group (Duluth, GA)

New

Director, Customer Care

This is a strategic leadership position that inspires a strong culture and resul...

Location

United States , Chattanooga

Salary:

151900.00 - 205500.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree Business Management (Preferred)
Master's/Advanced Degree (Preferred)
4-7 years Multi-unit leadership/management experience (Preferably in Customer Experience). (Required)
Ability to complete cost / benefit analysis (Required)
Ability to effectively impact change across multiple teams (Required)
Experience managing multi level staff, leadership and front line employees (Required)
Strong industry knowledge of customer satisfaction drivers (Required)
Able to lead change and process improvements in a dynamic environment (Required)
Ability to build strong teams and cultivate teamwork (Required)
Values inclusion and has ability to create and lead an inclusive workforce (Required)

Job Responsibility

Provide leadership, vision, and direction for Customer Care teams while supporting operational partners (Facilities, IT, Training, etc.)
Develop and drive strategies for exceptional customer service, support, and sales
Management of metric performance to ensure profitability of each assigned customer group and overall metrics and goals
Review and delivery of monthly/quarterly trending reports to regional leadership
Ensure that employees are applying their knowledge and skills on the job, in the right way, and achieving the desired results
Communicating and educating employees on metrics, best practices and systems/customer experience tactics
Work closely internally and externally to ensure that customer pain points are recognized and addressed and facilitating an ongoing communication strategy
Resolving operational and interdepartmental problems quickly and effectively
Building solid productive relationships within and outside the Customer Experience Center - community engagement and brand ambassadors for the community
Supporting employees’ lifecycle events - ER, LOA, etc.

What we offer

medical, dental and vision insurance
flexible spending account
401(k)
employee stock grants
employee stock purchase plan
paid time off
up to 12 paid holidays
paid parental and family leave
family building benefits
back-up care

Fulltime

Director of Customer Response & Digital Service

The Director Customer Response & Digital Service plays a critical role in shapin...

Location

United States , Austin

Salary:

Not provided

AWC

Expiration Date

Until further notice

Requirements

Proven leadership experience in customer service, call center, or digital support environments at scale
Experience in industrial distribution, automation, or technical product support
Strong operational discipline with experience in metrics, SLAs, and process design
Ability to build, lead, and develop high-performing teams
Strong communication and collaboration skills across functions
Commercial mindset with the ability to connect service performance to business outcomes
Ability to prioritize, execute, and adapt in a fast-paced environment

Job Responsibility

Lead and develop a national team supporting customers across phone, email, chat, and digital channels
Establish clear expectations for responsiveness, quality, and customer care
Build a culture of ownership, accountability, and continuous improvement
Deliver best-in-class response times and consistent customer experiences
Define and implement service level agreements (SLAs) and performance metrics
Ensure every customer interaction reflects AWC’s commitment to out-care, out-know, and out-serve
Build and scale a $10M+ rapid-response business
Connect service performance to revenue growth and customer retention
Identify opportunities to expand customer engagement through digital channels
Implement scalable processes, tools, and automation to improve efficiency and consistency

What we offer

Employee Stock Ownership Plan (ESOP)
401(K) Match
Competitive Pay
Medical, Dental and Vision Insurance Package
Employer Paid Life Insurance
Paid Time Off and Holiday Pay
Career Development Opportunities

Fulltime

Director of Customer Success Account Management

We are looking to hire a Director of Customer Success Account Management. Micros...

Location

United States , Multiple Locations

Salary:

130900.00 - 251900.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
OR equivalent experience
Authorization to work in the United States that does not now or in the future require employer sponsorship
Preferred: Bachelor's Degree AND 12+ years experience OR Master's Degree AND 10+ years experience
5+ years relevant work experience within customer industry
3+ years people management experience
3+ years experience managing a consumption portfolio
Project Management Institute (PMI) or equivalent Project Management certification
Prosci or equivalent certification

Job Responsibility

People Management: Model, coach, and care
Customer Relationship Management: Lead executive relationships, ensure customer value, manage issues, expand relationships
Technical Relevance: Coach team on technical knowledge, advise customers on Microsoft technology
Customer Success Leadership: Guide team to resolve blockers, identify opportunities, support customer adoption, drive customer value, develop strategic roadmaps, manage risks and escalations

Fulltime

Director of Respiratory Care Program

The Director of Respiratory Care Program position is a 12-month full-time admini...

Location

United States , Elgin

Salary:

84923.00 - 105000.00 USD / Year

American Association for Respiratory Care (AARC)

Expiration Date

Until further notice

Requirements

Registered Respiratory Therapist credential (RRT)
Bachelor’s degree
Equivalent of four years full-time respiratory care clinical experience
Minimum of two years teaching experience or an equivalent combination of training and experience

Job Responsibility

Curriculum development and instruction (including hybrid and enhanced online courses, maintaining D2L websites for all courses within the Respiratory Care department)
Program administration (recruiting, advising and admitting students, scheduling, maintaining student files, developing program documents and policies/procedures, fiscal management, handling student issues, communicating with internal and external constituents, evaluating outcomes and program effectiveness.)
Maintain program accreditation through the Commission on Accreditation for Respiratory Care (CoARC), responsible for ICCB reviews
Hire, supervise, mentor and evaluate faculty.
Prepare budget, purchase equipment and supplies, maintain student lab and associated equipment.
Participate in academic and professional development, departmental and college committees.
Promote public relations for ECC and the Respiratory Care Program through community involvement.
Available to respond to internal and external customers, either in person or over the phone, during scheduled business hours.
Demonstrate independent judgement and discretion in making position related decisions.
Maintain required training, licensure and/or certification

Fulltime

Director, Cost of Care Performance

At Pearl Health, you’ll help redefine how primary care succeeds in value-based c...

Location

United States , Seattle; New York City; Boston

Salary:

150000.00 - 195000.00 USD / Year

Pearl Health

Expiration Date

Until further notice

Requirements

Bachelor’s degree required
advanced degree (MHA, MBA, MPH, or related) preferred
8+ years of experience in healthcare operations, value-based care, or health plan management
5+ years of leadership experience managing cross-functional teams and high-impact initiatives
Deep understanding of total cost of care, utilization management, and value-based care models
Proven success translating analytical insights into operational strategy and measurable results
Experience with Medicare and/or Medicaid programs, including CMS regulations and CMMI models
Demonstrated experience managing vendors and external partnerships to drive performance
Strong communication and stakeholder management skills across clinical, technical, and business teams

Job Responsibility

Drive the roadmap for operational programs and partnerships that reduce unnecessary spend and utilization and improve care delivery across Pearl’s provider network
Partner with Data Science, Product, and Customer Success to size and prioritize strategic opportunities that impact total cost of care
Translate insights into scalable operational tactics that improve patient outcomes, decrease wasteful spending, and enhance provider experience
Lead efforts to identify, investigate, and mitigate fraud, waste, and abuse (FWA)
Develop and manage strategic vendor partnerships that advance Pearl’s total cost of care and utilization management objectives
Partner with Product and Growth teams to transform provider feedback and market learnings into product enhancements and operational improvements
Collaborate with Customer Success to design, roll out, and optimize provider incentive and engagement programs
Champion provider education through clear communication materials, guides, and training sessions that support success in value-based care models

What we offer

Eligible for a discretionary performance bonus and equity options
competitive benefits package

Fulltime

Associate Director of Optimized Care Solutions – Enterprise Corporate Accounts

As a member of Baxter’s sales team, you’ll be aligned to one of our global busin...

Location

United States , Deerfield

Salary:

173600.00 - 238700.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

12+ years of relevant experience
Hospital or health system operational experience (e.g., nursing, informatics, clinical operations, or related) combined with demonstrated commercial experience in provider-facing roles (sales, business development, strategy)
Track record of building and influencing relationships at the C-suite / senior leadership level within provider organizations
Understanding of hospital operations, clinical workflows, decision-making hierarchies, and health system dynamics
Ability to translate clinical, operational, and financial perspectives to shape strategic enterprise dialogues
Strong executive presence, consultative communication skills, structured problem-solving ability, and negotiation acumen
Experience orchestrating cross-functional teams across complex organizations
Bachelor’s degree required
Willingness/ability to travel for executive meetings and customer site visits at least 50% of the time

Job Responsibility

Establish, nurture, and grow relationships with senior executives and stakeholders
Serve as Baxter’s primary strategic clinical liaison to health system leadership
Identify and prioritize system‑level opportunities and align Baxter solutions to those opportunities
Co‑develop multi‑year, cross‑divisional account plans in concert with HSEs and Baxter internal teams
Lead executive dialogues focused on portfolio positioning, long-term partnership, and sophisticated solution alignment
Collaborate with internal functional teams to design and execute cohesive commercial plans
Support enterprise-level agreements, governance processes, business reviews, and executive briefings
Act as internal voice of the customer
Stay abreast of trends in healthcare delivery, hospital operations, workforce pressures, digital integration, and system-level strategies
Mentor and promote exemplary enterprise selling behaviors, consultative engagement, and relational growth mindset

What we offer

Medical and dental coverage
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan (RSP)
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave

Fulltime

Associate Director of Optimized Care Solutions – Enterprise Corporate Accounts

The Associate Director of Optimized Care Solutions is responsible for building, ...

Location

United States , Deerfield; Chicago

Salary:

173600.00 - 238700.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

12+ years of relevant experience
Hospital or health system operational experience (e.g., nursing, informatics, clinical operations, or related) combined with demonstrated commercial experience in provider-facing roles (sales, business development, strategy)
Track record of building and influencing relationships at the C-suite / senior leadership level within provider organizations
Understanding of hospital operations, clinical workflows, decision-making hierarchies, and health system dynamics
Ability to translate clinical, operational, and financial perspectives to shape strategic enterprise dialogues
Strong executive presence, consultative communication skills, structured problem-solving ability, and negotiation acumen
Experience orchestrating cross-functional teams across complex organizations
Bachelor’s degree required
Willingness/ability to travel for executive meetings and customer site visits at least 50% of the time

Job Responsibility

Establish, nurture, and grow relationships with senior executives and stakeholders (CMO, CNO, CNIO, CNE, CPSE, COO, etc.)
Serve as Baxter’s primary strategic clinical liaison to health system leadership, securing trust and credibility at the clinical stakeholder enterprise level
Identify and prioritize system‑level opportunities (cross-portfolio, transformation initiatives) and align Baxter solutions to those opportunities
Co‑develop multi‑year, cross‑divisional account plans in concert with HSEs and Baxter internal teams
Lead executive dialogues focused on portfolio positioning, long-term partnership, and sophisticated solution alignment (beyond product selling)
Collaborate with internal functional teams (sales, marketing, medical affairs, service, contracting) to design and execute cohesive commercial plans
Support enterprise-level agreements, governance processes, business reviews, and executive briefings
Act as internal voice of the customer—escalating key insights, influencing prioritization of internal resources, shaping product or service enhancements
Stay abreast of trends in healthcare delivery, hospital operations, workforce pressures, digital integration, and system-level strategies
Mentor and promote exemplary enterprise selling behaviors, consultative engagement, and relational growth mindset

What we offer

Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan (RSP) with options for employee contributions and company matching
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave

Fulltime

Associate Director of Optimized Care Solutions – Enterprise Corporate Accounts

As a member of Baxter’s sales team, you’ll be aligned to one of our global busin...

Location

United States , Deerfield; Chicago

Salary:

173600.00 - 238700.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

12+ years of relevant experience
Hospital or health system operational experience (e.g., nursing, informatics, clinical operations, or related) combined with demonstrated commercial experience in provider-facing roles (sales, business development, strategy)
Track record of building and influencing relationships at the C-suite / senior leadership level within provider organizations
Understanding of hospital operations, clinical workflows, decision-making hierarchies, and health system dynamics
Ability to translate clinical, operational, and financial perspectives to shape strategic enterprise dialogues
Strong executive presence, consultative communication skills, structured problem-solving ability, and negotiation acumen
Experience orchestrating cross-functional teams across complex organizations
Bachelor’s degree required
Willingness/ability to travel for executive meetings and customer site visits at least 50% of the time

Job Responsibility

Establish, nurture, and grow relationships with senior executives and stakeholders (CMO, CNO, CNIO, CNE, CPSE, COO, etc.)
Serve as Baxter’s primary strategic clinical liaison to health system leadership, securing trust and credibility at the clinical stakeholder enterprise level
Identify and prioritize system‑level opportunities (cross-portfolio, transformation initiatives) and align Baxter solutions to those opportunities
Co‑develop multi‑year, cross‑divisional account plans in concert with HSEs and Baxter internal teams
Lead executive dialogues focused on portfolio positioning, long-term partnership, and sophisticated solution alignment (beyond product selling)
Collaborate with internal functional teams (sales, marketing, medical affairs, service, contracting) to design and execute cohesive commercial plans
Support enterprise-level agreements, governance processes, business reviews, and executive briefings
Act as internal voice of the customer—escalating key insights, influencing prioritization of internal resources, shaping product or service enhancements
Stay abreast of trends in healthcare delivery, hospital operations, workforce pressures, digital integration, and system-level strategies
Mentor and promote exemplary enterprise selling behaviors, consultative engagement, and relational growth mindset

What we offer

Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave

Fulltime

Select Country

Director of Customer Care

Job Description

Job Responsibility

Requirements

Nice to have

Looking for more opportunities?