CrawlJobs Logo

Director of CRM

babbel.com Logo

Babbel

Location Icon

Location:
United States , New York

Category Icon
Category:
-

Job Type Icon

Contract Type:
Employment contract

Salary Icon

Salary:

160000.00 - 175000.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

Babbel is hiring a Director of CRM - Revenue Expansion role in our New York City office. This role will manage the CRM revenue strategy throughout the subscriber journey, specifically driving incremental revenue from our global audience of current and lapsed subscribers.

Job Responsibility:

  • Define and own the global expansion strategy and quarterly roadmap across all markets and channels
  • align to targets for upgrade, upsell, and winback revenue
  • Partner with the CRM Engagement team to architect segmented journeys by lifecycle stage, behavior, product usage, and intent, with localized treatments where relevant
  • Build and optimize program portfolios: pre-renewal and renewal flows, save flows, upgrades, involuntary churn recovery, winback flows, and future cross-sell readiness
  • Oversee end-to-end journey design and orchestration in Emarsys across email, push, and in-app messages
  • ensure quality, timeliness, and brand alignment
  • Establish clear experimentation roadmaps (A/B/MVT) with hypotheses, power, guardrails, and decision rules
  • maintain a winning playbook by segment and region
  • Safeguard channel health and compliance: deliverability, list hygiene, frequency and fatigue management, preference management, and regional regulations (CAN-SPAM, CASL, GDPR)
  • Own the retention measurement framework and reporting in partnership with Analytics
  • build Tableau dashboards for real-time visibility and weekly performance reviews
  • Translate insights into roadmap changes
  • conduct post-mortems and champion learnings across teams
  • Partner with CRM lifecycle teams, Product Growth, Data/Analytics, Engineering, Creative/Brand, Performance Marketing, and Finance/RevOps to maximize impact of expansion programs
  • Represent expansion strategy and results in quarterly/annual planning, reviews, and executive updates
  • Lead and develop managers and associates
  • set clear goals and competencies, provide ongoing feedback, and create growth pathways
  • Standardize operating mechanisms: planning cadences, experiment review, QA standards, localization workflows, and campaign governance

Requirements:

  • 8+ years in CRM or lifecycle marketing, including campaign strategy, automation, and revenue-driving roles
  • at least 3 years of team management experience
  • Proven success driving direct sales and revenue in a subscription or product-led environment
  • experience partnering with Marketing and Product to influence user behavior that leads to revenue growth
  • Experience building and managing effective marketing teams
  • Proficient with CRM platforms (Emarsys, Braze, Klaviyo, etc), analytics tools (Tableau, Looker, Amplitude, or similar), and experimentation frameworks
  • Data-driven and comfortable structuring complex problems with evidence
  • Strong collaborator and communicator, with the ability to build alignment across teams and translate insights into action
What we offer:
  • Join a global company with purpose
  • Competitive compensation, PTO, benefits
  • Have an Impact on Babbel's product, company, and learners
  • Career growth and skill development

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Babbel - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Director of CRM

Director – Global CRM Business Strategy & Enablement

BioMarin is seeking an experienced and strategic leader to serve as the Director...
Location
Location
United States , San Rafael, California
Salary
Salary:
178900.00 - 245960.00 USD / Year
biomarin.com Logo
BioMarin Pharmaceutical
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Business Administration, Marketing, Information Systems, or a related field
  • MBA preferred
  • 10+ years of experience in CRM strategy development or management within the biotech/pharmaceutical industry or a similarly regulated environment
  • Proven experience working with Veeva, Salesforce (or similar platforms) at an enterprise level for configuration management and optimization
  • Experience with CRM configuration, management, and optimization, as well as integration with marketing automation tools (e.g., Salesforce Marketing Cloud, Marketo)
  • Strong understanding of CRM systems (e.g., Veeva, Salesforce) and their integration with marketing automation tools (e.g., SFMC, Marketo)
  • Strong understanding of pharma / life sciences CRM use cases, commercial workflows and customer types & lifecycle management
  • Excellent analytical skills with the ability to turn data into actionable insights for strategic decision-making
  • Exceptional communication skills for collaborating across matrixed organizations with diverse stakeholders (Sales, Marketing, and IT)
  • Demonstrated ability to lead cross-functional projects from concept through execution in a fast-paced environment
Job Responsibility
Job Responsibility
  • Define and lead the enterprise CRM strategy and roadmap, ensuring alignment with CX goals, digital data strategy, and campaign needs
  • Develop and implement a comprehensive CRM strategy that supports BioMarin’s business objectives and enhances customer engagement
  • Define and prioritize CRM initiatives across Business Units and regions for efficient resource allocation and timely execution
  • Oversee the entire CRM lifecycle, from requirements gathering to deployment, ongoing optimization, and future enhancements
  • Collaborate with therapeutic area leads, digital peers, and their respective teams to ensure the CRM system supports unique business needs
  • Act as a trusted advisor, guiding business units on leveraging CRM capabilities for customer engagement strategies
  • Ensure CRM functionalities are aligned with business unit goals to maximize impact on sales and marketing
  • Lead business ownership of CRM tools (including Veeva, Salesforce, and other key life sciences CRM systems), driving adoption, governance, and integration with omnichannel engagement platforms
  • Ensure optimization of HCP and patient engagement via adaptation of segmentation, dynamic targeting, next-best-action logic, alerts / suggestions implementation, campaign tagging & attribution, and closed-loop measurement
  • Ensure activation of fit for purpose CRM capabilities for cross-functional team engagement, task and targets management
What we offer
What we offer
  • company-sponsored medical, dental, vision, and life insurance plans
  • discretionary annual bonus
  • discretionary stock-based long-term incentives
  • paid time off
  • Fulltime
Read More
Arrow Right

Group Membership Director

We’re delighted to share a special opportunity for a pioneering Membership Direc...
Location
Location
United Kingdom , London
Salary
Salary:
95000.00 - 120000.00 GBP / Year
troikarecruitment.co.uk Logo
Troika Recruitment
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • You’ve got a knack for leading and growing membership departments with a focus on innovation and experience
  • You’re comfortable using data to inform and drive strategic decisions
  • You know how to manage and optimise CRM systems to enhance member experiences
  • You’re experienced in developing and executing successful member retention and engagement strategies
  • You understand the ins and outs of running a contemporary members club and love creating a vibrant, welcoming community
  • You have experience managing membership across multiple sites
  • You excel at building strong relationships with members, colleagues, and stakeholders
  • You’re proactive and dynamic, always ready to tackle challenges and seize opportunities
Read More
Arrow Right

IT Director

We are seeking a detail-oriented IT Director for our operations based in Daytona...
Location
Location
United States , Daytona Beach
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proficient in Cisco Technologies
  • Extensive knowledge of Cloud Technologies
  • Experienced in Customer Relationship Management (CRM)
  • Familiarity with ERP - Enterprise Resource Planning
  • Demonstrable skill in ERP Solutions
  • Expertise in Backup Technologies
  • Ability to handle Computer Hardware
  • Experience in managing Contracts
  • Proven track record in successful Deployments
  • Ability to provide Deskside Support
Job Responsibility
Job Responsibility
  • Oversee the deployment and maintenance of enterprise storage systems
  • Manage the utilization of VMWare and other networking solutions
  • Execute CRM and ERP solutions to streamline business processes
  • Handle the team's responsibilities, ensuring smooth operation and efficiency
  • Implement and manage cloud technologies to optimize data storage and accessibility
  • Manage the contracts and deployments related to IT services and hardware
  • Provide deskside support when necessary to resolve technical issues
  • Oversee the backup technologies to ensure data security and recovery
  • Maintain and upgrade computer hardware as needed
  • Execute strategies for the growth of the IT team and infrastructure
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Account Director

We are seeking a talented and motivated Account Director to join our dynamic tea...
Location
Location
South Africa , Cape Town
Salary
Salary:
Not provided
arcww.com Logo
Arc Worldwide
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Relevant tertiary qualification
  • Minimum 6 years’ working experience in an Advertising Agency, with 2 years’ experience as an Account Director
  • Proficient in MS Office (i.e. Word / Excel / PowerPoint etc.)
  • Strong publication project management experience
  • A good command of the English and Afrikaans language (both verbal and written)
  • Strong presentation and people skills
  • Strong organisational and time management skills
  • Strong multitasking skills (ability to work on
  • Flexible to work beyond normal office hours (overtime if and when required)
  • Comfortable to work on alcohol brands
Job Responsibility
Job Responsibility
  • Meet/liaise with clients
  • Manage a portfolio of accounts
  • Receive briefs/debriefs on projects
  • Attend status meetings
  • Keep a detailed status document of projects on the go with timelines/deadlines
  • Manage projects from start to finish: Follow up with studio/client to ensure deadlines are met
  • Checking all artwork before presenting to client to ensure work is on brief / all relevant feedback is applied
  • Interrogate client debriefs to ensure work remains on brief and best practice is adhered to
  • Manage project plan to ensure all campaigns are briefed timeously
  • Compile cost estimates to be approved by management before sending on to client
  • Fulltime
Read More
Arrow Right

IT Director

This role is within the construction/contractor industry and will serve as a cru...
Location
Location
United States , Cincinnati
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 10 years of experience in a similar role within the Construction/Contractor industry
  • Proven expertise in Customer Relationship Management (CRM)
  • Proficiency in Enterprise Resource Planning (ERP), including ERP solutions
  • Demonstrated knowledge of Backup Technologies
  • Experience in handling and managing contracts
  • Proficiency in managing and coordinating deployments
  • Specific experience with Epicor software is highly desirable
  • Leadership skills, with the ability to manage a division's IT operations
  • Excellent problem-solving skills and ability to adapt to new technologies
  • Strong communication and interpersonal skills to effectively collaborate with team members and stakeholders
Job Responsibility
Job Responsibility
  • Serve as the liaison for all IT services within the business unit, ensuring consistent service levels are met
  • Collaborate with business counterparts to analyze computer system needs for management information and functional operations
  • Develop, communicate, and maintain the Application roadmap for supported business units
  • Oversee the development and management of the Annual IT budget supporting the business unit's roadmap
  • Execute the IT roadmap, ensuring alignment with business objectives
  • Negotiate and contract with consultants, technical personnel, and vendors for services and products
  • Manage the development, implementation, installation, and operation of information and functional systems for the organization
  • Champion change management efforts, assisting business units in adopting new digital tools and technologies
  • Monitor key performance indicators (KPIs) for IT projects and services, ensuring stakeholder satisfaction
  • Act as a key point of escalation for IT issues affecting business operations, working to resolve critical incidents effectively and efficiently
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Eligibility to enroll in company 401(k) plan
  • Fulltime
Read More
Arrow Right

Associate Director, Case Management Systems

In this role, you will hold a pivotal position to ensure our technology solution...
Location
Location
United States , New York
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 7 years of detail oriented experience in a non-profit or similar organization
  • Proven expertise in CRM and ERP - Enterprise Resource Planning
  • Proficient in implementing and managing ERP Solutions
  • Strong background in Application Development
  • Comprehensive understanding of SDLC - Software Development Life Cycle
  • Demonstrated ability to lead and manage a team
  • Excellent communication and interpersonal skills
  • Bachelor's degree in Information Technology, Computer Science, or a relevant field
  • Strong problem-solving skills and the ability to make decisions under pressure
  • Ability to work collaboratively with other departments to achieve organizational goals
Job Responsibility
Job Responsibility
  • Lead the design, implementation, and support of case management systems and other enterprise applications across the organization
  • Develop a strategic vision for the case management systems and enterprise applications to align with the organization's mission and operational goals
  • Collaborate with senior leadership, program directors, and departmental stakeholders to assess needs and recommend tailored solutions
  • Oversee the selection, implementation, and ongoing management of case management systems and other enterprise applications
  • Identify opportunities for process automation, systems integration, and improvements to maximize system functionality and user experience
  • Supervise and build capacity within the case management systems and enterprise applications team
  • Plan and manage projects related to case management and enterprise applications, including timelines, budgets, and deliverables
  • Ensure systems provide robust reporting capabilities to support performance measurement, grant compliance, and program evaluation
  • Act as the liaison between technical teams, program staff, and organizational leadership to bridge communication and align objectives
  • Build and maintain relationships with vendors, consultants, and technology partners
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • eligibility to enroll in company 401(k) plan
  • Fulltime
Read More
Arrow Right

Venue Partnerships Director

The Venue Partnerships Director leads the day-to-day execution of SpotHero’s ven...
Location
Location
United States , Chicago; New York; Seattle
Salary
Salary:
144000.00 - 180000.00 USD / Year
spothero.com Logo
SpotHero
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7–10 years of experience in partnerships, business development, or account management within sports, live events, entertainment, or marketplace technology
  • Demonstrated ability to develop and close complex venue or enterprise deals and deliver against revenue targets
  • Strong commercial acumen: pipeline management, forecasting, ROI modeling, and collaboration with Finance on deal structures
  • Excellent communication and executive presence
  • able to influence internal and external stakeholders, including C-level executives
  • Detail-oriented and process-minded, with experience using CRM tools (e.g., Salesforce) for forecasting and reporting
Job Responsibility
Job Responsibility
  • Own a portfolio of venue prospects and partners
  • create and execute account plans that ladder up to department goals
  • Build, progress, and forecast a balanced pipeline (from major strategic targets to scalable long-tail opportunities), maintaining excellent CRM hygiene and predictable coverage
  • Lead mid-to-large deal cycles end-to-end
  • support leadership on the most complex or high-value negotiations (distribution, official inventory, product integrations)
  • Drive renewals and expansions with current partners
  • identify optimization opportunities with Supply/Revenue and Marketing to improve utilization and revenue yield
  • Operationalize the venue playbook: refine pitch materials, value propositions, and repeatable processes for prospecting, discovery, ROI modeling, and close
  • Partner cross-functionally with Finance, Product, Marketing, and Operations to scope solutions, quantify impact, and ensure seamless launch and performance
  • Monitor competitive landscape and market trends
What we offer
What we offer
  • We cover a generous portion of Medical, Dental and Vision Premiums
  • company-sponsored Life Insurance
  • a 401(k) with match and immediate vesting
  • comprehensive leave policies
  • Flexible PTO policy and outstanding work/life balance
  • Grubhub weekly lunch stipend for in office days
  • Udemy and Personal Learning Budget
  • Annual parking stipend
  • The opportunity to collaborate with fun, innovative, and passionate people in a casual yet highly productive atmosphere
  • Our commitment to allyship
  • Fulltime
Read More
Arrow Right

Sales Director

We’re looking for an ambitious, strategic and commercially driven Sales Director...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
closerstillmedia.com Logo
CloserStill Media
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong commercial awareness and the ability to use data to inform decisions
  • Excellent communication, negotiation and relationship-building skills
  • Confidence working with sales, finance and CRM systems
  • strong skills in spreadsheets, presentations and reporting
  • A proactive, flexible approach and the ability to collaborate effectively with cross-functional teams
  • Strong time-management and delegation abilities
  • Experience in managing budgets, forecasting and planning
  • A passion for leading teams, developing talent and championing a positive sales culture
Job Responsibility
Job Responsibility
  • Develop, implement and lead the sales strategy for both events
  • Set price points, manage profitability and ensure all targets align with business objectives
  • Drive the growth of major accounts and personally contribute to revenue through a sales split
  • Identify new markets, monitor competitor activity and uncover new commercial opportunities
  • Deliver accurate reporting on sales progress, forecasting and performance
  • Create post-event analysis and market insights to guide future development
  • Ensure an effective on-site sales strategy to maximise rebooking
  • Develop and maintain strong relationships with key customers, partners and associations
  • Identify and nurture new business, partnership and stakeholder opportunities
  • Represent the shows at competitor events and industry gatherings
Read More
Arrow Right