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Aramark is seeking a dynamic and results-driven Director of Lean Six Sigma Process Improvement to lead strategic performance initiatives across two premier healthcare institutions— University of Chicago Medicine and the Cleveland Clinic. This role will champion operational excellence, drive measurable improvements in service delivery, and foster a culture of continuous improvement through Lean Six Sigma methodologies.
Job Responsibility:
Lead and manage enterprise-wide Lean Six Sigma projects across both healthcare systems
Collaborate with hospital leadership, clinical teams, and Aramark operations to identify inefficiencies and implement sustainable solutions
Facilitate Kaizen events, root cause analyses, and value stream mapping sessions
Develop and monitor KPIs to track progress and impact of process improvements
Mentor and coach Aramark and client staff on Lean Six Sigma tools and principles
Align improvement initiatives with hospital goals in patient experience, safety, and cost containment
Present findings and recommendations to senior stakeholders at both institutions
Ensure compliance with healthcare regulations and Aramark standards
Requirements:
Bachelor’s degree in Business, Engineering, Healthcare Administration, or related field
Lean Six Sigma Green Belt certification required
Black Belt strongly preferred
Minimum 7 years of experience in process improvement, preferably in healthcare or service operations
Proven track record of leading cross-functional improvement projects with quantifiable outcomes
Strong analytical, facilitation, and project management skills
Excellent communication and stakeholder engagement abilities
Willingness to travel between Cleveland and Chicago as needed
Nice to have:
Prior experience working within or alongside large academic medical centers
Familiarity with Aramark systems and service lines (e.g., food services, environmental services, facilities)
Change management certification or training (e.g., Prosci, ADKAR)
Advanced degree (MBA, MHA, or MS in Industrial Engineering) is a plus
What we offer:
medical
dental
vision
work/life resources
retirement savings plans like 401(k)
paid days off such as parental leave and disability coverage