Director of Content & Creative

• Lead, manage, and coach team members, creating and building upon SSG’s strong culture and performance expectations
• Build, optimize, and scale social media and creative services through best practices, tools, and ongoing training
• Own client satisfaction, retention, and service excellence within the service area
• Identify and support business development, service innovation, and expansion opportunities
• Ensure seamless communication, aligned priorities, and smooth processes between leadership, the team, and across service areas
• Lead key accounts with strategic insight and a focus on delivering high-impact results
• Refine and innovate service area practices, tools, and processes for maximum efficiency
• Ensure all deliverables align with brand strategy, meet client objectives, and reflect creative excellence
• Provide regular reporting on service quality, profitability, team capacity and overall service area performance
• Own client retention & relationship management
• Serve as a subject matter expert, staying on top of trends and service accounts with strategy, insights and valuable counsel
• Attract new clients and collaborate with Business Development and Executive teams to close new opportunities

• Minimum of Bachelor’s degree in Advertising, Marketing, Communications or Journalism, Graphic Design, Digital Media, Film, or a related creative field
• 7-10+ years in a creative role
• Proven track record leading integrated creative work across platforms, from concept through execution
• Agency experience or deep familiarity with agency workflow including client pitches, campaign rollouts, production timelines
• Strong conceptual thinker with the ability to develop big ideas that resonate across multiple platforms
• Deep understanding of social media trends, digital storytelling techniques, and content formats (including short-form video, branded content, and emerging formats)
• Able to balance creativity with business goals—using KPIs, engagement, and conversion metrics to guide and evaluate success
• Demonstrated success in managing, mentoring, and inspiring creative teams, including designers, copywriters, videographers, and social strategists
• Confident presenter with experience communicating ideas to clients and internal stakeholders at a senior level
• Strong project management skills
• Proficient in design tools (Adobe Creative Suite, Figma, etc.)
• Strong working knowledge of social media platforms’ mechanics
• Visionary thinker who can anticipate trends and shape brand voice
• Comfortable working in fast-paced, high-pressure environments
• Excellent communication and storytelling skills

Experience with Sprout Social or similar is a plus