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Lead and set the benchmark for consulting professionalism, behaviour, and leadership maturity across ABS
Establish clear performance expectations and ensure they are consistently applied
Create a safe but disciplined environment where under‑performance and capability gaps are surfaced early and addressed
Own consulting and delivery career pathways, progression criteria, and leadership capability models
Actively develop Programme Managers, Delivery Leads, and senior consultants into stronger leaders
Ensure teams operate with clarity of role and responsibility and remain within defined professional boundaries
Act as a senior, credible, and visible client‑facing leader across strategic accounts and complex engagements
Build customer confidence through leadership presence, consistency, and clear decision‑making
Act as a senior escalation point for complex or sensitive delivery situations, working in partnership with the CDO
Support programme boards, governance forums, and delivery recovery situations where leadership intervention is required
Contribute to improved delivery outcomes through leadership quality, staffing judgement, and early intervention, not through ownership of delivery governance or PMO controls
Work closely with the CDO to identify leadership‑related delivery risk and act decisively to address it
Ensure senior delivery roles are filled by the most appropriate and capable leaders for the complexity of the work
Actively support the organisation‑wide rollout of AI‑enabled delivery practices developed by Master Practitioners
Ensure AI‑enabled delivery becomes the default way of working across ABS teams, not optional enhancements or specialist techniques
Translate innovative delivery approaches into practical, repeatable standards for teams
Reinforce expectations that AI improves delivery quality, productivity, and consistency across the organisation
Maintain senior oversight of strategic and high‑risk engagements from a people, leadership, and standards perspective
Identify recurring organisational friction points, leadership gaps, or capability weaknesses
Drive continuous improvement initiatives that strengthen consulting maturity, delivery quality, and organisational resilience
Contribute to leadership planning, organisational design, and scale‑readiness initiatives
Requirements
Senior leadership experience within a professional services or consulting organisation operating at meaningful scale
Proven experience leading large, multi‑disciplinary delivery teams
A track record of owning people performance, leadership development, and career frameworks
Strong executive‑level customer presence and stakeholder credibility
Experience operating in complex delivery environments with high customer expectations