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Director of Concessions New Business Integrations

United States, Remote · Job Posted February 20, 2026
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Job Description

The Director of Concessions New Business (NB) Integrations owns scalable SOPs for concessions operations, ensuring consistent execution, manager enablement, and regional auditability while supporting Executive Leadership business objectives.

Job Responsibility

  • Standardize concessions SOPs supporting daily operations and event execution
  • Translate executive priorities into field-ready operating procedures
  • Partner with regions to deploy, train, measure, and audit standards
  • Establish KPIs tied to labor, speed of service, and revenue performance
  • Deploy concessions SOPs during new business transitions and openings
  • Support onboarding of leadership teams and frontline managers
  • Ensure inventory, staffing, and service readiness from Day One
  • Stabilize performance post-transition through audits and follow-up

Requirements

  • Bachelor’s degree preferred
  • 5+ years in a leadership role within sports & entertainment, theme parks, large hotels, or multi-unit QSR
  • Experience scaling standardized operating models across multiple locations
  • Strong change management and cross-functional leadership skills

What we offer

medical, dental, vision, life and disability insurance, paid vacation, and 401k plan

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