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Director of Communications, Premium Products & Experiences

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Capital One

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Location:
United States , McLean ▼

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Category:
-

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Contract Type:
Not provided

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Salary:

173000.00 - 236900.00 USD / Year
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Job Description:

Director of Communications, Premium Products & Experiences. Are you a visionary storyteller with the strategic grit to lead in a high-stakes, fast-evolving landscape? We are looking for a powerhouse Director of Communications to lead our Premium Experiences Pod within the Banking & Premium Products (B&PP) team. As a key member of the B&PP Chief of Staff leadership team, you will lead a mid-sized pod of high-performing communicators, event project managers, and creative specialists. You will be the strategic architect behind the narratives for our most emerging growth portfolios, including Premium Products & Travel (PP&T), Loyalty, Marketing & Spend Experiences (LMS), Capital One Shopping, and our Risk Office. The Role: Impact & Influence. You will sit at the intersection of brand reputation and business value, serving as a trusted advisor to senior executives. Your mission is to build belief in our vision, drive associate engagement, and translate complex business strategies into simple, high-energy narratives. You will consult senior executives on their brands and their business communications, helping to shape an incredible culture for associates to do epic things.

Job Responsibility:

  • Strategic Advisory: Act as the primary communications counselor for business leaders
  • Narrative Excellence: Define and execute an integrated communications and events strategy that elevates the brand, work, and culture of our Premium Experiences organization
  • High-Octane Storytelling: Execute a steady drumbeat of internal storytelling through digital/video content, executive gatherings, and large-scale associate events
  • Data-Driven Evolution: Use real-time metrics and KPIs to evaluate channel effectiveness, recommending bold refinements to reach our associates where they are and where leaders need them
  • People Leadership: Lead and mentor a dynamic team of communicators and content strategists, fueling momentum and fostering a culture of creative problem-solving. Act as a LT member for a scaled CoS office supporting 2 Executive Committee members
  • Change Management: Navigate high-impact organizational shifts with transparency and speed, ensuring our teams stay informed and inspired

Requirements:

  • Bachelor’s degree or military experience
  • At least 2 years of experience creating communications content and strategy on behalf of senior leadership
  • At least 8 years of experience in Internal Communications, Marketing, or Public Relations
  • At least 6 years of experience in a communications leadership role

Nice to have:

  • 4+ years of experience in luxury, travel, financial services, technology, or a highly regulated consumer industry
  • 4+ years of experience managing large-scale change management and crisis communications
  • Proven ability as a strategic thinker, problem-solver, and influencer
  • Strong collaboration, interpersonal, and coaching skills
  • Strong organizational and prioritization capabilities
What we offer:
  • performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
  • comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

Additional Information:

Job Posted:
January 31, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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