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Microsoft Corporation Logo Microsoft Corporation · Public Relations

Director of Communications, Global Strategy & Operations

United States, Redmond Employment contract 130900.00 - 251900.00 USD / Year · Job Posted July 13, 2026
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Job Description

We are at a defining moment for Microsoft to lead the market in helping small and medium enterprise (SME) customers accelerate their Frontier transformation—leveraging our differentiated portfolio and global partner ecosystem. The Director, GS&O Communications role sits within the SME&C Global Strategy & Operations (GS&O) Executive Office and reports directly to the Chief of Staff. This role is responsible for shaping and driving the mid- and long-term strategic narrative, while building an integrated communication strategy that connects all channels into a cohesive, high-impact storytelling engine. This leader will translate business strategy into clear narratives, ensure consistency across executive, field, and partner communications. This role requires a balance of strategic thinking, storytelling excellence, and cross-org orchestration.

Job Responsibility

  • Strategic Narrative Leadership
  • Translate complex business strategy into clear, compelling, and differentiated storytelling for internal and external audiences
  • Understands, segments, and targets audience needs and adapts communications strategies accordingly
  • Develop and drive a comprehensive SME&C GS&O communication strategy that connects executive messaging, field communications, partner engagement, and external storytelling
  • Ensure consistency of voice, message hierarchy, and narrative across all channels and touchpoints
  • Recommend and operationalize the most effective channels and formats for different audiences and priorities
  • Partner closely with senior leadership to shape key messages, presentations, and communication moments
  • Translate business priorities into clear executive-level messaging that drives alignment and action across the organization
  • Support key forums with strong narrative coherence
  • Drive alignment across marketing, sales, partner, and field teams to ensure a unified story
  • Collaborate with global and regional teams to scale narratives effectively while allowing for local relevance
  • Serve as a central connector across stakeholders to drive execution of strategic communications initiatives
  • Lead development of high-impact narratives, messaging frameworks, and core content assets
  • Guide storytelling across campaigns, executive platforms, and internal communications to reinforce strategic priorities
  • Ensure all communications connect back to business outcomes and reinforce Microsoft's differentiation
  • Define success metrics and track effectiveness of communication strategies
  • Use insights and feedback to continuously refine narratives, channels, and tactics
  • Ensure communications efforts are data-driven and aligned to business impact

Requirements

  • Bachelor's Degree in Business, Business Administration, Marketing, Communications, Finance, or related field AND 6+ years communications, marketing operations, field operations, program management, project management, or related experience OR equivalent experience
  • 6+ years experience supporting senior executives in an executive communications role
  • 4+ years experience in technology, AI, cloud, or partner ecosystems
  • Knowledge of small medium business market dynamics
  • Effective storytelling and narrative-building capabilities with the ability to influence across complex, matrixed organizations
  • Experience working with or advising senior executives

Nice to have

  • 6+ years experience supporting senior executives in an executive communications role
  • 4+ years experience in technology, AI, cloud, or partner ecosystems
  • Knowledge of small medium business market dynamics
  • Effective storytelling and narrative-building capabilities with the ability to influence across complex, matrixed organizations
  • Experience working with or advising senior executives
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