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Director of Commercial Brand Training

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Dompé

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Location:
United States , San Mateo

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Category:

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Contract Type:
Not provided

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Salary:

215000.00 - 245000.00 USD / Year

Job Description:

Dompé is seeking a Director of Commercial Brand Training, US Biotech responsible for the development and execution of a strategic and tactical learning program supporting the Commercial organization. This role will report to the Head of Talent, Learning & Development, US Biotech. The Director of Commercial Brand Training, US Biotech will support and create a learning program to reinforce the competencies and enhance capabilities required to drive brand objectives, including new hire onboarding & curricula, new product or indication launch planning, promotional resource training, workshop development & execution, account planning and resource training, and selling skills. The role requires a high level of collaboration with Sales, Sales leadership, Brand Marketing, Market Access, Medical, Operations, HR, IT, Legal and Compliance. Candidates must enjoy working in a fast-paced, innovative environment. Excellent interpersonal skills demonstrated track record of success in commercial field role(s), and ability to analyze complex issues and develop relevant and realistic plans, training programs, and recommendations to address these needs. Demonstrated ability to translate strategy into action; excellent analytical skills and clinical acumen, and an ability to communicate complex information in a simple way to help others succeed and mitigate compliance risks for the company. OXERVATE is a first in class treatment for neurotrophic keratitis, a rare corneal disease impacting approximately 65,000 people in the United States. Given the first-in-class nature and strong clinical profile of OXERVATE, the US team. as well as our partners in Italy will be growing in the coming years.

Job Responsibility:

  • Development and execution of a strategic and tactical learning program supporting the Commercial organization
  • Support and create a learning program to reinforce the competencies and enhance capabilities required to drive brand objectives, including new hire onboarding & curricula, new product or indication launch planning, promotional resource training, workshop development & execution, account planning and resource training, and selling skills
  • Collaborate with Sales, Sales leadership, Brand Marketing, Market Access, Medical, Operations, HR, IT, Legal and Compliance
  • New hire onboarding
  • Serve primary stakeholders, the Key Account Manager (KAM) and Regional Sales Director (RSD)
  • Develop a consistent training curriculum
  • Act as the bridge between Marketing function and sales
  • Ensure that all training modules are PRC approved, up to date
  • develop new training modules
  • Develop & maintain a roadmap and web-based portal to deliver all new hire brand training
  • Collaborate with cross-functional partners to plan & deliver live training and department overviews
  • Develop a process to ensure mastery of the training curriculum
  • Ongoing disease state, clinical, promotional resource, and access training for the commercial team
  • Maintain a high level of clinical acumen and fluency
  • Work closely with marketing, sales, medical & market access to identify training needs
  • Cross-train other commercial roles
  • Collaborate with relevant partners and content owners on development of the training
  • For KAMs, ensure that adequate training is delivered
  • Partner with Sales Ops to create and deliver ongoing training
  • Deploy and be an advocate for L&D of the Sales Competencies and FCR tool
  • Develop timelines to ensure submission of all training decks to PRC or compliance
  • Think outside the box for innovative or unique platforms to deliver training
  • Skill development & L&D for front line leaders
  • Collaborate with HR, L&D and the leadership team
  • May also include serving as a certified trainer
  • Coaching Excellence
  • Master repository to house all ongoing training assets for the brand
  • Develop a central place to house all internal brand training resources
  • Ensure that all archived training calls are accessible
  • Partner with compliance and quality
  • House KAM/RSD internal facing training resources
  • Align KAM/RSD competencies and learning lanes
  • Cross-functionally collaborate with Market Access
  • Incorporate into Individual Development discussions (IDP)
  • Workshops for live & virtual meetings
  • Develop and deliver workshops
  • Ensure that all workshop materials are reviewed and approved
  • Identify solutions for developing interactive training experiences
  • KAM “Field Based Trainers”
  • Collaborate with FBTs and RMs to support new hire training
  • Provide appropriate training as needed to the FBTs
  • Establish regular communication with the FBTs & RM advisor
  • “Advanced Training” plan for Senior KAMs
  • Create an advanced skills & professional development training curriculum
  • Explore development of preceptorship
  • Commercial training calendar & planning
  • Collaborate to create a commercial training calendar
  • Collaborate cross functionally to collect updates & training needs
  • Work with content owners and field leadership team to determine the best forum to deliver the training
  • Collaborate to communicate upcoming training dates
  • Schedule all training calls
  • Training vendor sourcing & management
  • Source training vendors
  • Serve as a key point of contact with the training vendors
  • Ensure SOWs and MSAs are in place
  • Partner with Cross-Functional Enabling functions
  • Gathering Insights on Coaching Matrices
  • Strategic Project Implementation

Requirements:

  • 10 or more years of pharmaceutical (or broader healthcare) experience
  • commercial experience strongly preferred (sales, marketing, training, or KOL strategy)
  • People management experience would be a plus
  • Recent ophthalmology market experience, ideally in anterior segment
  • Experience in optometry is a plus
  • Demonstrated ability to launch new products, and proven history of driving brand growth and establishing respect and followership among their peers
  • Superior organizational, clinical & technical expertise, and communication skills including strong attention to detail and accuracy, the ability to prioritize and organize multiple projects, meet deadlines, problem-solve, analytical abilities and multi-task
  • Experience working in a complex matrix set-up with diversified business departments, internal and external stakeholders
  • Experience with program management, learning & development, instructional design, and e-learning is a plus
  • Superior organizational skills including strong attention to detail and accuracy, the ability to prioritize and organize multiple projects, meet deadlines, problem-solve, analytical abilities and multi-task
  • Bachelor’s degree is required, master’s degree is a plus
  • Up to 30% travel is required
  • Ability to identify training needs & deliver training to meet those needs, developing others for success
  • Excellent oral and written communication skills, including presentation skills and people skills
  • Adept at forming and maintaining a collaborative work environment and relationships in and among cross functional teams and with vendors
  • Knowledge and understanding of ophthalmology & optometry marketplace and science
  • Ability to respond appropriately to needs of key stakeholders and manage expectations
  • Demonstrated ability to effectively manage time and set priorities in circumstances of conflicting requirement
  • Excellent project management skills and follow through, measuring impact or success, as well as a proven ability to delegate and lead through others for key deliverables
  • Demonstrated ability to excel in smaller fast-paced entrepreneurial organizations
  • High performer with the ability to set a vision and provide clear direction across diverse internal and external stakeholders

Nice to have:

  • People management experience
  • Experience in optometry
  • Experience with program management, learning & development, instructional design, and e-learning
  • Master’s degree
What we offer:
  • Comprehensive medical benefits
  • Generous vacation / holiday time off
  • Competitive 401(K) matching

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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