CrawlJobs Logo

Director of Commerce Experience

arcww.com Logo

Arc Worldwide

Location Icon

Location:
United States , Chicago

Category Icon
Category:
-

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

129485.00 - 186060.00 USD / Year

Job Description:

Arc is looking for a highly strategic, client-facing Director of Commerce Experience to drive omnichannel retail strategy for a small portfolio of CPG clients. In this role, you will serve as a bridge between shopper marketing and media teams and oversee the holistic connections strategy across our clients’ commerce-driving campaigns, integrating across retail media, 3P commerce media, consumer promotions, and in-store marketing to ensure alignment to client business goals, synergy with national media efforts, and full integration across all touch points of the shopper journey.

Job Responsibility:

  • Lead the overall connected commerce strategy including establishing channel mix, role/rationale of channel, investment, and measurement recommendations
  • Partner with Strategy teams to identify shopper insights that help fuel the overall connected commerce strategy
  • Co-lead brainstorms with creative team to ideate media channels and tactics that best pair with the retailer, shopper, and creative idea
  • Lead audience strategy to translate the creative audience to an addressable media audience that can be activated across media plans and work in concert with other media activity
  • Develop commerce maps that showcase the campaign shopper journey
  • Lead 3P commerce media plan development and measurement strategy
  • Drive cross-channel measurement strategy across all commerce-driving activity
  • Educate cross-functional teams and clients on best practices and strategies for omnichannel marketing campaigns
  • Share updates, insights, and strategic POVs to keep shopper and media clients abreast of the ever-changing commerce media landscape
  • Lead co-development program recap reports across an IAT environment
  • Help manage and oversee the maintenance of investment trackers
  • Assist media teams with media billing and reconciliation

Requirements:

  • 10+ years of progressively-responsible experience building and leading omnichannel commerce, shopper, and retail media strategies for CPG brands
  • Bachelor’s degree in advertising, marketing, or related media field preferred
  • experience may be substituted
  • Experience & expertise driving omnichannel strategy, tactical planning and partner management in the discipline of retail/shopper marketing within an agency, retailer’s media organization, or CPG’s trade or customer marketing department
  • Deep understanding of the omnichannel marketing opportunities across different retailer verticals
  • Understanding of retail media network (RMNs) offerings and how to best leverage 3P media providers (digital, in store, promos, etc.) to supplement RMN plans
  • Clear understanding of first, second, and third-party data and how to apply it within the commerce strategies
  • specifically, how to integrate key insights from an audience strategy into addressable media plans within a holistic integrated ecosystem
  • Adept at analyzing results, synthesizing data, drawing out insights & implications, and developing insightful and actionable reporting and recommendations
  • Experience working within a cross-functional, multi-disciplinary team on shopper-focused campaigns
  • Experience leading strategy as a part of a larger IAT
  • Experience partnering directly with clients to confidently present work, articulate rationale for approach in the context of both business and user needs, and workshop and brainstorm iterative changes to ongoing projects
  • Ability to identify, synthesize, respond to, and resolve issues and conflicts as they arise
  • Sound decision-making ability rooted in agency, client, and industry knowledge
  • Comfort operating with a high level of ownership, autonomy, and accountability
  • An outstanding listener with clear and persuasive verbal and written communication and presentation skills, a high degree of emotional intelligence, and an ability to tell a smart, concise story using data
  • Experience communicating with and presenting to executive-level clients on a regular basis
  • A natural sense of urgency with an ability to work quickly, efficiently, and accurately within tight deadlines and constantly-evolving project parameters, scope, and goals
  • Flexible and adaptable with an ability to manage and drive success across multiple concurrent projects and competing priorities
  • Highly collaborative but independently capable
What we offer:
  • Paid Family Care for parents and caregivers for 12 weeks or more
  • Monetary assistance and support for Adoption, Surrogacy and Fertility
  • Monetary assistance and support for pet adoption
  • Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
  • Tuition Assistance
  • Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
  • Matching Gifts programs
  • Flexible working arrangements
  • ‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
  • Business Resource Groups that support multiple affinities and alliances
  • Medical and voluntary benefits to our freelancers and temporary employees
  • Voluntary benefit options include supplemental medical insurance, transportation, and parking benefits, legal benefits, pet insurance, and auto and home insurance
  • Publicis 401(k) Plan

Additional Information:

Job Posted:
March 04, 2026

Expiration:
March 16, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Director of Commerce Experience

Director, Digital Product

As the Director of Digital Product, you will play a pivotal role in driving our ...
Location
Location
United States , Los Angeles
Salary
Salary:
160000.00 - 185000.00 USD / Year
iliabeauty.com Logo
ILIA Beauty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years of proven experience as a Shopify Product owner or similar role in e-commerce, with expertise in headless architecture, international e-commerce operations, and conversion rate optimization with at least 2-3 years of site P&L ownership experience preferred
  • At least 2-3 years of people management experience managing roles such as developers, designers & customer experience
  • Experience in implementation and optimization of subscription management using Recharge and loyalty program management
  • Ability to scope projects with level of effort and business impact
  • Proficiency in web analytics integration and implementation, particularly with GA4.
  • In-depth understanding of headless commerce principles and the Shopify platform, including Shopify Plus.
  • Strong experience in the Shopify App Ecosystem for Digitally Native Brands for out-of-the-box solutions for common ecommerce problems
  • Proficiency in data analysis and the ability to use data to drive decision-making.
  • Experience with SEO and digital marketing strategies within a headless and international context.
  • Excellent project management and communication skills.
Job Responsibility
Job Responsibility
  • DTC E-commerce Strategy & Channel Ownership: Develop and execute a comprehensive e-commerce roadmap aligned with the company's business objectives, subscription models, loyalty programs, web analytics, and feature buildouts including full P&L ownership
  • DTC Sales & Budget Ownership: Own the full direct-to-consumer P&L, ensuring revenue, OPEX, and EBITDA targets are set and hit.
  • Sales Forecasting: Forecast the DTC channel by market and by product, partnering with Director of Global Advertising, demand planning, and operations teams to validate assumptions and achieve EBITDA targets
  • Conversion Rate Optimization: Build and manage a prioritized testing roadmap, design and run tests on a clearly-defined testing cycle, and implement winning tests.
  • Website Merchandising: Own website merchandising strategy that marries optimal user flow with product revenue targets, continually optimizing the merchandising strategy to maximize user value.
  • Seamless User Experience Management: Execute and contribute to defining the vision for a seamless user experience that drives conversion and brand love.
  • Performance Monitoring: Monitor key performance metrics (CR%, AOV, website revenue, revenue per user, time on site, site speed) for each international store, analyze data, and generate reports to track the success of e-commerce initiatives in a headless architecture across multiple markets.
  • Project Management: Collecting business requirements from cross-functional stakeholders and translating into fully built out briefs for development
  • International Capabilities: Manage and coordinate the setup and operation of multiple Shopify stores tailored to different countries, ensuring localized content, currencies, and payment options.
  • Ecommerce Tech Ownership: Leverage your expertise in ecommerce tech and data instrumentation to drive the development and implementation of new features for enhanced flexibility and performance.
What we offer
What we offer
  • Bonus Opportunity
  • Health Benefits - 100% employer-paid medical, dental & vision coverage
  • Flex Time Off - No cap on personal time off and paid company holidays
  • Seasonal Flex Days - Flexible scheduling to enjoy extra time under the sun during the Spring & Summer season
  • Parental Leave - Up to 18 weeks paid parental leave
  • 401(k) - Save for your future with a 401(k) with a company match
  • Flexibility & Wellness Stipends - Monthly stipends to support remote work & self-care
  • Hybrid Work Model - Find your flow, working from home or from one of our offices
  • ILIA Products - Quarterly stipend to replenish your favorite products and try new ones
  • Fulltime
Read More
Arrow Right

Director of Sales and Marketing

Are you an enthusiastic, driven Sales and Marketing leader? Keen to join a succe...
Location
Location
United Kingdom , Barnsley
Salary
Salary:
Not provided
phs.co.uk Logo
PHSGroup
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Direct experience in driving sales teams to achieve growth
  • Strategic planning experience
  • Digital / e-commerce marketing experience
  • People management and sales experience including selling a commodity rather than a service
  • Experience working with e-commerce functions, driving web-based sales through strategic marketing and planning
  • Experience working collaboratively with marketing functions and shaping strategy to drive new business acquisition and sales growth of existing business
  • Strong leadership DNA and influencing skills
  • Emotional intelligence and a low-ego and collaborative working style
  • Engaged, hands-on, able to 'get stuff done' without overcomplicating issues
  • Able to inspire, engage and communicate effectively with a dispersed workforce
Job Responsibility
Job Responsibility
  • Operational leadership, delivery of sales objectives and our strategic plan, and contributing to the collaborative culture, strategic direction, and success of the business
  • Business Development – identification and acquisition of new customers as well as sales to existing customers
  • Product penetration and 'Bundling' selling multiple products to existing and new customers
  • Marketing – responsibility for all marketing activities including digital sales
  • Service – leadership of the sales office and customer retention
  • Customer Experience – ownership of the customer experience
  • Lead, manage and develop the Sales Function (structure, capabilities, costs, delivery of the business plan and sales budget)
  • Develop and implement plans to maximise profitable sales growth year on year
  • Implement and maintain effective Account Management plans, focussing on key drivers of sales activity
  • Own the Sales and Project Pipeline (grow existing contracts, deliver significant new contracts to drive sales growth)
What we offer
What we offer
  • An attractive salary and bonus structure
  • Company car / car allowance
  • 31 days holiday (23 days holiday plus bank holidays), plus a Buy / Sell holiday scheme
  • Real savings with major supermarkets and retailers through amazing employee discounts
  • Further savings with our phs Direct Online shop
  • Improved parental leave
  • A 24-hour wellbeing helpline
  • Cycle to work scheme
  • Pension scheme
  • Life assurance
  • Fulltime
Read More
Arrow Right

Public Relations Account Director

This full-time Hotwire role is hybrid and open to candidates located within 100 ...
Location
Location
United States , New York; San Francisco
Salary
Salary:
98000.00 - 137000.00 USD / Year
hotwireglobal.com Logo
Hotwire
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong experience in agency as a Senior Account Manager/Senior Account Supervisor, Director or in-house communications PR Director
  • B2B technology sectors (FinTech, Cybersecurity, Emerging Tech, Industrial Tech, Enterprise Tech, Marketing & e-Commerce)
  • A love for storytelling and media strategy and media relations with large global brands
  • Experience supporting corporate communications programs that include working with C-suite executives (including CEO) on external communications including building and making recommendations external communications programs for executives
  • Experiences with financial comms and earnings announcements with publicly traded companies
  • Quirkiness – Not afraid to speak up and own your ideas
  • An obsession with continuous improvement
  • Curiosity about how the business works how you contribute to the organizations success
  • A drive to produce excellent work
  • Pragmatic and goal oriented mindsets
Job Responsibility
Job Responsibility
  • Own client relationships and manage accounts spanning all B2B technology sectors (FinTech, Emerging Tech, Cybersecurity, Industrial Tech, Enterprise Tech, Marketing & e-Commerce)
  • Execute efficient and effective Financial and Corporate Communication plans
  • Deliver excellent client service across a group of client accounts
  • Demonstrate account and team leadership of the highest standards
  • Contribute to the success of the agency by contributing to business development and product development
  • Retain and promote top performing direct reports
  • Ensure direct reports meet utilization targets
  • Drive the new business development effort (manage a lead from start to finish) and win new accounts as needed to maintain oversight of account revenue
  • Display proficiency with Microsoft Office tools, especially PowerPoint, Excel and Word.
What we offer
What we offer
  • Flexibility
  • Global Reach & Opportunity
  • Strong benefits package includes paid time off, holidays, sick leave, cultural celebration days off, paid time off for community involvement, medical, dental and vision insurance, disability and life insurance, 401K match and a paid 6-week sabbatical after every 4 years of continuous employment
  • Hotwire offers a variety of bonus opportunities including business development, annual company bonuses and referral bonuses
  • Additional benefits include wellness allowance, internet, and phone reimbursement
  • Development Opportunities
  • Autonomy
  • Variety
  • Our Amazing Team.
  • Fulltime
Read More
Arrow Right

Director, Commerce

We are looking for a leader to join our Directors team, who will focus on team d...
Location
Location
United States , Seattle
Salary
Salary:
120000.00 - 200000.00 USD / Year
flywheeldigital.com Logo
Flywheel Digital
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of eCommerce experience across Digital Commerce retailers & intermediaries, or in a similar industry and role
  • An expert in the fundamentals of Commerce (search, display, video, content, promotion, etc.)
  • Proven track record prioritizing in a fast-paced environment with competing internal and external priorities
  • Team player with a genuine desire to contribute to the overall success of Flywheel
  • Team management experience, with demonstrated leadership, mentoring and coaching skills
  • Strong business acumen, problem solving & analytical skills
  • Excellent communication and organizational skills
  • Results driven with strong customer focus
  • Experience in presenting and influencing at Executive level
  • Ability to quickly adapt to changing environments
Job Responsibility
Job Responsibility
  • Build and maintain strong client executive relationships to foster long term partnerships, and prospect referrals, while identifying ways to drive incremental value to clients and fostering an environment for candid partnership feedback
  • Oversee multiple client teams providing guidance in ensuring strong performance against client goals and identifying and resolving any client issues
  • Identify opportunities to grow revenue with existing clients, that are consistent with client growth objectives and in their best interests
  • Jointly oversee and implement the strategy of Flywheel Digital considering how best to scale in an effective and efficient way.
  • Act as a brand ambassador for Flywheel both internally by sharing market insight, trainings, etc. and externally through participating in business development, conferences, webinars, share groups and more
  • Ensure team has the training, resources and ongoing professional development they need to succeed personally and professionally as they deliver value to our clients everyday
  • Maintain team morale and motivation as we operate in a hybrid work environment
  • Constantly seek ways to improve team’s operating efficiency, optimizing time spent vs. quality of delivery, while maintaining work/life balance across the team
  • Contribute to all hiring, team structuring, and account resourcing decisions in the team
  • Travel required, based on client needs
What we offer
What we offer
  • Flexible vacation time
  • Great learning and development opportunities
  • Benefits that help you live your best life
  • Parental leave and benefits
  • Volunteering opportunities
  • Employee Resource Groups (ERGs)
  • Fulltime
Read More
Arrow Right

Director, Commerce

We are looking for a leader to join our Directors team, who will focus on team d...
Location
Location
United States , Chicago
Salary
Salary:
120000.00 - 200000.00 USD / Year
flywheeldigital.com Logo
Flywheel Digital
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of eCommerce experience across Digital Commerce retailers & intermediaries, or in a similar industry and role
  • An expert in the fundamentals of Commerce (search, display, video, content, promotion, etc.)
  • Proven track record prioritizing in a fast-paced environment with competing internal and external priorities
  • Team player with a genuine desire to contribute to the overall success of Flywheel
  • Team management experience, with demonstrated leadership, mentoring and coaching skills
  • Strong business acumen, problem solving & analytical skills
  • Excellent communication and organizational skills
  • Results driven with strong customer focus
  • Experience in presenting and influencing at Executive level
  • Ability to quickly adapt to changing environments
Job Responsibility
Job Responsibility
  • Build and maintain strong client executive relationships to foster long term partnerships, and prospect referrals, while identifying ways to drive incremental value to clients and fostering an environment for candid partnership feedback
  • Oversee multiple client teams providing guidance in ensuring strong performance against client goals and identifying and resolving any client issues
  • Identify opportunities to grow revenue with existing clients, that are consistent with client growth objectives and in their best interests
  • Jointly oversee and implement the strategy of Flywheel Digital considering how best to scale in an effective and efficient way
  • Act as a brand ambassador for Flywheel both internally by sharing market insight, trainings, etc. and externally through participating in business development, conferences, webinars, share groups and more
  • Ensure team has the training, resources and ongoing professional development they need to succeed personally and professionally as they deliver value to our clients everyday
  • Maintain team morale and motivation as we operate in a hybrid work environment
  • Constantly seek ways to improve team’s operating efficiency, optimizing time spent vs. quality of delivery, while maintaining work/life balance across the team
  • Contribute to all hiring, team structuring, and account resourcing decisions in the team
  • Travel required, based on client needs
What we offer
What we offer
  • Flexible vacation time
  • Great learning and development opportunities
  • Benefits that help you live your best life
  • Parental leave and benefits
  • Volunteering opportunities
  • Employee Resource Groups (ERGs)
  • Office hubs across the globe
  • Team members go into Hub Offices 3x a week
  • Fulltime
Read More
Arrow Right

Director, Commerce

We are looking for a leader to join our Directors team, who will focus on team d...
Location
Location
United States , Rogers
Salary
Salary:
Not provided
flywheeldigital.com Logo
Flywheel Digital
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of eCommerce experience across Digital Commerce retailers & intermediaries, or in a similar industry and role
  • An expert in the fundamentals of Commerce (search, display, video, content, promotion, etc.)
  • Proven track record prioritizing in a fast-paced environment with competing internal and external priorities
  • Team player with a genuine desire to contribute to the overall success of Flywheel
  • Team management experience, with demonstrated leadership, mentoring and coaching skills
  • Strong business acumen, problem solving & analytical skills
  • Excellent communication and organizational skills
  • Results driven with strong customer focus
  • Experience in presenting and influencing at Executive level
  • Ability to quickly adapt to changing environments
Job Responsibility
Job Responsibility
  • Build and maintain strong client executive relationships to foster long term partnerships, and prospect referrals, while identifying ways to drive incremental value to clients and fostering an environment for candid partnership feedback
  • Oversee multiple client teams providing guidance in ensuring strong performance against client goals and identifying and resolving any client issues
  • Identify opportunities to grow revenue with existing clients, that are consistent with client growth objectives and in their best interests
  • Jointly oversee and implement the strategy of Flywheel Digital considering how best to scale in an effective and efficient way
  • Act as a brand ambassador for Flywheel both internally by sharing market insight, trainings, etc. and externally through participating in business development, conferences, webinars, share groups and more
  • Ensure team has the training, resources and ongoing professional development they need to succeed personally and professionally as they deliver value to our clients everyday
  • Maintain team morale and motivation as we operate in a hybrid work environment
  • Constantly seek ways to improve team’s operating efficiency, optimizing time spent vs. quality of delivery, while maintaining work/life balance across the team
  • Contribute to all hiring, team structuring, and account resourcing decisions in the team
  • Travel required, based on client needs
What we offer
What we offer
  • Flexible vacation time
  • Great learning and development opportunities
  • Benefits that help you live your best life
  • Parental leave and benefits
  • Volunteering opportunities
  • Employee Resource Groups (ERGs)
  • Fulltime
Read More
Arrow Right

Director, Commerce

We are looking for a leader to join our Directors team, who will focus on team d...
Location
Location
United States , New York
Salary
Salary:
120000.00 - 200000.00 USD / Year
flywheeldigital.com Logo
Flywheel Digital
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of eCommerce experience across Digital Commerce retailers & intermediaries, or in a similar industry and role
  • An expert in the fundamentals of Commerce (search, display, video, content, promotion, etc.)
  • Proven track record prioritizing in a fast-paced environment with competing internal and external priorities
  • Team player with a genuine desire to contribute to the overall success of Flywheel
  • Team management experience, with demonstrated leadership, mentoring and coaching skills
  • Strong business acumen, problem solving & analytical skills
  • Excellent communication and organizational skills
  • Results driven with strong customer focus
  • Experience in presenting and influencing at Executive level
  • Ability to quickly adapt to changing environments
Job Responsibility
Job Responsibility
  • Build and maintain strong client executive relationships to foster long term partnerships, and prospect referrals, while identifying ways to drive incremental value to clients and fostering an environment for candid partnership feedback
  • Oversee multiple client teams providing guidance in ensuring strong performance against client goals and identifying and resolving any client issues
  • Identify opportunities to grow revenue with existing clients, that are consistent with client growth objectives and in their best interests
  • Jointly oversee and implement the strategy of Flywheel Digital considering how best to scale in an effective and efficient way
  • Act as a brand ambassador for Flywheel both internally by sharing market insight, trainings, etc. and externally through participating in business development, conferences, webinars, share groups and more
  • Ensure team has the training, resources and ongoing professional development they need to succeed personally and professionally as they deliver value to our clients everyday
  • Maintain team morale and motivation as we operate in a hybrid work environment
  • Constantly seek ways to improve team’s operating efficiency, optimizing time spent vs. quality of delivery, while maintaining work/life balance across the team
  • Contribute to all hiring, team structuring, and account resourcing decisions in the team
  • Travel required, based on client needs
What we offer
What we offer
  • Flexible vacation time
  • Great learning and development opportunities
  • Benefits that help you live your best life
  • Parental leave and benefits
  • Volunteering opportunities
  • Employee Resource Groups (ERGs)
  • Fulltime
Read More
Arrow Right

Director, Commerce

We are looking for a leader to join our Directors team, who will focus on team d...
Location
Location
United States , Baltimore, Maryland
Salary
Salary:
Not provided
flywheeldigital.com Logo
Flywheel Digital
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of eCommerce experience across Digital Commerce retailers & intermediaries, or in a similar industry and role
  • An expert in the fundamentals of Commerce (search, display, video, content, promotion, etc.)
  • Proven track record prioritizing in a fast-paced environment with competing internal and external priorities
  • Team player with a genuine desire to contribute to the overall success of Flywheel
  • Team management experience, with demonstrated leadership, mentoring and coaching skills
  • Strong business acumen, problem solving & analytical skills
  • Excellent communication and organizational skills
  • Results driven with strong customer focus
  • Experience in presenting and influencing at Executive level
  • Ability to quickly adapt to changing environments
Job Responsibility
Job Responsibility
  • Build and maintain strong client executive relationships to foster long term partnerships, and prospect referrals, while identifying ways to drive incremental value to clients and fostering an environment for candid partnership feedback
  • Oversee multiple client teams providing guidance in ensuring strong performance against client goals and identifying and resolving any client issues
  • Identify opportunities to grow revenue with existing clients, that are consistent with client growth objectives and in their best interests
  • Jointly oversee and implement the strategy of Flywheel Digital considering how best to scale in an effective and efficient way
  • Act as a brand ambassador for Flywheel both internally by sharing market insight, trainings, etc. and externally through participating in business development, conferences, webinars, share groups and more
  • Ensure team has the training, resources and ongoing professional development they need to succeed personally and professionally as they deliver value to our clients everyday
  • Maintain team morale and motivation as we operate in a hybrid work environment
  • Constantly seek ways to improve team’s operating efficiency, optimizing time spent vs. quality of delivery, while maintaining work/life balance across the team
  • Contribute to all hiring, team structuring, and account resourcing decisions in the team
  • Travel required, based on client needs
What we offer
What we offer
  • Flexible vacation time
  • Great learning and development opportunities
  • Benefits that help you live your best life
  • Parental leave and benefits
  • Volunteering opportunities
  • Employee Resource Groups (ERGs)
  • Fulltime
Read More
Arrow Right