Director of Clubhouse Operations

• Provide visible, quality leadership that fosters a positive, professional, and service-driven culture throughout the Clubhouse and its operations
• Report directly to and support the General Manager across all operational and functional areas of Clubhouse Operations
• Oversee and lead all Clubhouse departments, including Kitchen, Dining Rooms, Bars, Snack Bars, Beverage Carts, and Housekeeping
• Serve as a key member of the Executive Leadership Team
• Ensure members consistently experience exceptional food and beverage service
• Maintain and continuously elevate service standards across all Clubhouse environments, events, and member programs
• Lead with strategic thinking, accountability, attention to detail, and timely follow-through
• Set the standard by example—demonstrating a positive, energetic, and solution-oriented mindset
• Partner with the General Manager and Human Resources on hiring, compensation, performance evaluations, coaching, corrective action, and other personnel matters
• Implement and uphold established Standard Operating Procedures
• Champion KemperSports TrueService standards and actively drive continuous improvement
• Assist the General Manager and Controller with annual budgeting, forecasting, and financial oversight
• Oversee the general care, maintenance, and presentation of the Clubhouse and related facilities
• Develop and maintain strong relationships with members, guests, vendors, community partners, and local stakeholders
• Effectively delegate responsibilities to department leaders while retaining full accountability for overall Clubhouse performance and results

• Five plus years of management experience in a similar, high-end hospitality environment
• Must be an enthusiastic and highly motivated professional who enjoys engaging with members
• Has a clear understanding of what constitutes a 'premier Club experience' and the proven ability to execute to that level
• Displays a solid understanding of facilities and membership management
• Possesses financial acumen, an understanding of HR policies and regulations, elevated food and beverage standards and the club industry
• Is skilled in hiring, training, mentoring, and developing high achieving employees
• Has a strong knowledge of wine, beer, and spirits
• Possesses a good sense of humor and an acute attention to detail
• Must be able to communicate effectively, with strong listening, verbal, and written communication skills
• Required computer skills of Word, Excel, Outlook, POS systems (knowledge of EZ Suites considered a plus) and time management systems
• Has the ability to consistently define and achieve goals and objectives
• Proven and verifiable team building and leadership qualities with the demonstrated ability to direct, coordinate and control all facets of an active clubhouse operation
• Has strong organizational and time management skills
• Has the ability to interact effectively before diverse constituencies of members, advisory board members, committees, staff, vendors, and other people
• Has a professional appearance and demeanor and expects the same from his or her team
• Brings a growth-oriented mindset with a desire to continuously learn, improve, and evolve as a hospitality leader

Knowledge of EZ Suites POS system